Go to http://edocs.mitel.com, the documentation site of Mitel Online, for easy access to the various Mitel documentation suites. Note that you require a Mitel Online account to access this site.
Note: End user documents (such as telephone user guides) can be viewed and downloaded without a Mitel Online account.
The Site Planning Guide helps you plan new 3300 IP Communication Platform sites. Use the tables in this guide to collect site information, identify site requirements, determine system engineering requirements and prepare for site installation.
The Engineering Guidelines highlight specific areas of the product that you must consider before installation. Use them to plan site installations.
The Technician's Handbook provides installation, upgrade, maintenance and troubleshooting instructions
The Hardware Technical Reference Manual provides hardware specifications. All installation, upgrade, maintenance and troubleshooting instructions are moved to the Technician's Handbook.
The System Administration Tool Help (this Help) provides descriptions and or procedures for the following topics:
system programming
system features
system applications
maintenance
voice networking configuration
voice networking features
voice networking applications
The MCD Software Installer Tool Help provides detailed procedures on using the MCD Software Installer Tool to install system software on the 3300 ICP. The Help also covers migrating existing SX-2000 databases to a 3300 ICP.
The Mitel Integrated Configuration Wizard Help provides instructions on using the wizard to do the initial system setup and user commissioning of a 3300 ICP and select Mitel Applications Suite (MAS) applications.
The Troubleshooting Guide lists problem symptoms, possible causes, and corrective actions for 3300 ICP system installation and configuration issues.
As well as the voice mail documentation embedded in this help system, the following for additional information about voice mail services of the 3300 ICP is available:
The Voice Mail User Guide provides detailed instructions for users on setting up and using their mailbox.
The Voice Mail Quick Reference Guide provides an overview of the functions available for users.
The Wallet Card provides a quick reference to voice mail menus and frequently performed tasks.
The Guest Messaging Services Guide (Hotel/Motel Installations) is provided to guest to instruct them in the use of the voice mail system.
The Front Desk User Guide (Hotel/Motel Installations) provides front desk staff with instructions on how to administer guest mailboxes.
Printed versions of the Wallet Card and Guest Messaging Services Guide can be ordered by contacting Mitel Customer Service.
The Desktop Tool and the Group Administration Tool provide all user instructions on-screen; as a result, no additional documentation or help is required for these tools.
The IMAT Help (ISDN Maintenance and Administration Tool) provides detailed programming and troubleshooting procedures. This context-sensitive help file accompanies the IMAT application.
The Attendant Console User Guides and guides to using Voice Mail, ACD, and Sub-Attendant features are available from the User Guide section of the documentation website.
Manual
Maker is a tool for creating customized telephone user guides.
Using this tool, you can produce a user guide that is tailored to the
specified telephone system, telephone model, programmed features, and
feature activation methods.
A Mitel Online account is required to use Manual Maker. If you have
an account, use the following URL to log into the tool:
http://www.ebiz.mitel.com/mmaker
To get an account, complete the registration form at the following
URL:
https://www.ebiz.mitel.com/Registration.jsp?srf=ManualMaker
Note: Although still available, ManualMaker is neither accessible from Mitel Online nor is it being updated when new sets and features are introduced. To get current guides in PDF format for all supported sets, visit the Customer Documentation web site (click ‘PDF Guides’ on the ‘Other’ menu.) Some guides are also provided in Microsoft‚ Word format and can be customized subject to the terms and conditions described on the web site.
All User Guides are also available in PDF format on the Mitel documentation website.
Installation guides for Mitel peripheral devices, sets, and other ancillaries, such the IP Paging Unit, are accessed from the Installation Guides hot spot at the top of the edocs webpage.
The 3300 CITELlink Gateway documentation consists of the following:
The 3300 CITELlink Gateway Start Here Guide identifies the documentation that you need, provides important safety instructions, and details regulatory approvals.
The 3300 CITELlink Gateway Phone User Guides identify the functions of the keys on the Norstar and Meridian phones and provide feature operation instructions.
The 3300 CITELlink Gateway Installation and Configuration Guide provides instructions on how to install and configure the gateway.
The IP-DECT Wireless Solution documentation consists of the following:
The 3300 IP-DECT Site Survey Instructions describe where to install the Radio Fixed Parts (base stations) on a site and provide instructions on how to ensure proper radio coverage for the wireless handsets.
The 3300 IP-DECT Technical Manual provides instructions on how to install, configure, and troubleshoot the IP-DECT wireless solution.
The IP-DECT OP27 User Guide provides instructions on how to use the handsets.
The SpectraLink Wireless Telephone documentation consists of the following:
NetLink e340 Wireless Telephone and Desktop Charger User Guide
NetLink i640 Wireless Telephone, Desktop Charger, and Gang Charger User Guide
NetLink SVP Server Installation, Setup and Maintenance
NetLink Open Application Interface (OAI) Gateway Installation
NetLink Wireless Telephone Access Point Compatibility
NetLink
e340/i640 Wireless Telephone Setup and Administration
for Mitel 3300 ICP with Mitel 5220 IP Phone emulation
NetLink e340 Wireless Telephone Quick Reference Guide
NetLink i640 Wireless Telephone Quick Reference Guide