During the normal work shift, the attendant routes incoming calls to agent hunt groups. At the end of the regular shift, the attendant turns on DND for the group. Existing calls in the queue are routed to agent members while new calls are routed to the Night RAD. When DND is removed at the beginning of the regular shift, incoming calls are again routed to the group.
Note: Agents leaving the hunt group should use the Make Busy feature rather than DND. This prevents incoming calls from being routed to the Night RAD.