Attendant Serial Call

Description:

Attendant Serial Call allows the attendant to have a call extended to a destination within the system environment, and automatically returned to the console after the call is completed so the originating caller may be connected to another party by the attendant.

Conditions

• If the system has multiple consoles, the call will be returned to the attendant who originally handled the call.

• Serial calls established on MSDN/DPNSS networks are not route optimized.

Programming

None.

Operation

5550 IP Console:

To set up a serial call for a caller in the Source or Destination area:

1. Tell the caller to remain on the line after completing each call.

2. Press Set Serial Call.

3. Dial an extension number.

4. Press Release.
   The console is released from the call. When the extension you dialed hangs up, the Serial Call returns to the console as a Recall.

To cancel a Serial Call:

• When the caller has finished the series of calls, press Cancel Serial.
  If the serial call recalls and no one is there, it means the caller has hung up.

SUPERCONSOLE 1000 and 5540 IP Console:

To Transfer a call and have it return to your console when completed:

1. Press Serial Call.

2. Dial the number of the third party.

3. Press Release.

To answer a serial call:

• Press Recall.

To end a serial call:

• Press Serial Call.