LOCATE AGENT (LOC AG)

Qualifiers:

<agent identifier>

Purpose:

Determines

• where an ACD agent is logged in

• the agent groups the agent is a member of

• the agent's Group Presence (Absent or Present) status

• the type of agent

Examples:

Entry: LOC AG 73803

System Response:

Agent not logged in.
Traditional ACDII agent 73803 is a member of:
Agent 1000 does not belong to any group.
Group ID 3890, Reporting Number 72, Present
Group ID 3880, Reporting Number 71, Absent

Entry: LOC AG 2000

System Response:

Agent not logged in.
Hot Desk ACDII agent 2000 is a member of:
Group ID 112800, Reporting Number 800, Present
Group ID 112801, Reporting Number 801, Present

Entry: LOC AG 3000

System Response:

LOCATE: Agent not logged in.
ACD Express agent 3000 is a member of:
ACD Express Group DN 112802, Present
ACD Express Group DN 112803, Present
ACD Express Group DN 112804, Present