Program Userless Devices

Overview:

Userless devices can be employed for the following purposes:

• Basic functionality (emergency and attendant calls).

• Hot Desk login.

• Hot Desk ACD Agent login.  

Since a userless device is not assigned to a particular user, it does not consume an IP User License.

Any device that supports hot desk login can be programmed as a userless device with the exception of the following: Mitel 5560 IPT, Mitel Unified Communicator, and CITELlink devices.

Programming

To program userless devices:

1. Access the User and Device Configuration form.

2. Click Add.

3. Select  IP Device Only as the Service Type

4. Enter Personal Information, Service Profile, Device Details, and Service Details for the device.

• Note: The Directory Number and Device Type field are mandatory. The Device Type must be for a device that supports hot desk login.

5. Click Save.