Hyatt Encore Protocol

The following tables summarizes the structure of the protocol that the 3300 ICP and Hyatt Encore Property Management System (PMS) use to communicate with each other. The tables also show which protocol functions (check in, check out, message waiting status etc.) are supported. (Y = supported; N = unsupported.)

Encore Message

PMS > VM

VM > PMS

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Resynchronize

Y

Y

STX

"1"

SP

SP

SP

SP

SP

SP

SP

SP

SP

SP

SP

SP

ETX

LRC

Check In

Y

 

STX

"2"

Mailbox Number

SP

SP

SP

SP

SP

SP

ETX

LRC

Check Out

Y

 

STX

"3"

Mailbox Number

SP

SP

SP

SP

SP

SP

ETX

LRC

Message Waiting Status

 

Y

STX

"4"

Mailbox Number

New

Urgent

SP

SP

ETX

LRC

Bad Mailbox Address

 

Y

STX

"5"

Mailbox Number

SP

SP

SP

SP

SP

SP

ETX

LRC

Query MW Status

Y

 

STX

"6"

Mailbox Number

SP

SP

SP

SP

SP

SP

ETX

LRC

Move Mailbox

Y

 

STX

"7"

Mailbox Number

Destination Mailbox

ETX

LRC

Modify FCOS †

Y

 

STX

"8"

Mailbox Number

FCOS

SP

SP

SP

SP

ETX

LRC

Text Message MW

Y

 

STX

"9"

Mailbox Number

Unread

SP

SP

SP

SP

ETX

LRC

Check in with Passcode

Y

 

STX

"A"

Mailbox Number

Passcode

ETX

LRC

Change Passcode

Y

 

STX

"B"

Mailbox Number

Passcode

ETX

LRC

Merge Message

Y

 

STX

"C"

Mailbox Number

Destination Mailbox

ETX

LRC

Change ID

Y

 

STX

"D"

Mailbox Number

New ID (dial by name)

ETX

LRC

Merge Status

 

N

STX

"E"

Mailbox Number

Merge Status Text

ETX

LRC

 

† FCOS Packet Values:  

"00" - use system default ("01" = North American English)

"01" - North American English

"02" - North American Spanish

"03" - North American French (Quebecois)