Multi-level Auto Attendant (MLAA) Example

In this example, a small mall uses MLAA to provide service to its tenants. The mall operator is extension 0. Each store has also its own operator mailbox.

MLAA menu structure

VM Mailboxes form programming

The mailboxes are programmed in the VM Mailboxes form as follows (not all fields are shown in this example).

Menu level 1 mailboxes:

Mailbox Number	Name	Extension Number	Mailbox Type	Operator Extension
1	Your Sports Store	(none)	Menu Node	0
2	The Housewares Emporium	(none)	Menu Node	0
3	The Food Bargain Place	(none)	Menu Node	0
4	Mall Administration	1001	Extension	0

Menu level 2 mailboxes:

Mailbox Number	Name	Extension Number	Mailbox Type	Operator Extension
2001	Skis	(none)	Menu Node	2000
2002	Hockey	2002	Extension	2000
2003	Other Sports	2003	Extension	2000
3001	Large Appliances	(none)	Menu Node	3000
3002	Small Appliances	3002	Extension	3000
3003	Other Housewares	3003	Extension	3000
4001	Deli	4001	Extension	4000
4002	Butchery	4002	Extension	4000
4003	Bakery	4003	Extension	4000
4004	Frozen Foods	4004	Extension	4000
4005	Other Groceries	4005	Extension	4000

Menu level 3 mailboxes:

Mailbox Number	Name	Extension Number	Mailbox Type	Operator Extension
2004	Cross-Country Skis	2004	Extension	2000
2005	Downhill Skis	2005	Extension	2000
3004	Kitchen Appliances	3004	Extension	3000
3005	Laundry Appliances	3005	Extension	3000
3006	Other Large Appliances	3006	Extension	3000

VM Multi-Level Auto Attendants form programming

The menu tree is programmed in the VM Multi-level Auto Attendants form as follows (the Extension Number field is not shown):

Mailbox Number	Name	Menu Options
Mailbox Number	Name	0	1	2	3	4	5	6	7	8	9
1	Your Sports Store	0	2001	2002	2003
2	The Housewares Emporium	0	3001	3002	3003
3	The Food Bargain Place	0	4001	4002	4003	4004	4005
2001	Skis	2000	2004	2005
3001	Large Appliances	3000	3004	3005	3006

Sample Greetings

System Auto Attendant greeting:

"Welcome to the Green Acres Mall! To reach Your Sports, please press 1. To reach The Housewares Emporium, please press 2, to Reach The Food Bargain Place, please press 3. To reach the mall administration office, please press 4. To talk to an operator, please press 0."

The Food Bargain Place greeting:

"Welcome to the Food Bargain Place, the home of great savings on all your grocery needs! To reach the deli section, please press 1. To reach the butchery section, please press 2. To reach the bakery section, please press 3. To reach the frozen foods section, please press 4. For all other enquiries, please press 5. You can always reach the store operator by pressing 0, or go back a menu by pressing *. Have a nice day!"