Testing Voice Mail Operation
(Embedded Voice Mail)

Overview:

Perform the following tests to verify that voice mail is working properly.

Because user are frequently blocked by system programming from accessing an outside line and then dialing back in to the main number (tying up two Central Office trunks in the process), parts of this test may need to be performed from off-site. The System Administrator could call in from home and then verify the message upon arrival.

Testing

  1. Call the business using an outside line. Verify that you hear the company open or closed greeting (as appropriate) and that the message is clear and understandable.

  2. Call the business using several outside lines. Verify the number of rings allowed before the system answers.

  3. Call the business using an outside line. When the Auto Attendant answers, press 0 and verify that call is transferred to the 'live' operator.

  4. Call the voice mail hunt group using an internal line. Verify that you do not hear the company greeting. Verify the number of rings allowed before answer.

  5. Call the voice mail hunt group using an internal line. Verify that you do not hear the company greeting. When the Auto Attendant answers  press 0 and verify that the call is transferred to the 'live' attendant.