Guest Room mode allows you to display, change, or enter new information about a guest room (condition, occupancy), the guest (name, wake-up) and the room extension (number, call blocking, call restrictions). You can change or enter new information in a guest room display by using softkeys.
None of the Guest Services functions, including displaying guest room information, are available on the SUPERCONSOLE 1000 or 5540 IP Console in a Clustered Hospitality environment.
None.
5550 IP Console
Press Guest Service.
Use any of the following methods to search for a room
Select a Room Number and type in the number of the room.
Select Room Status and you can search depending on any combination of the following criteria: occupancy, condition, or starting at a specific room number.
Select Last Name of Guest and type in the desired last name.
Press F12 or the Search softkey.
Make the required changes (if any) and press Save to save them.
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Guest Room Display Fields on 5550 IP Console |
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Flag |
Field |
Description |
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Last Name |
Last Name |
The last name of the guest to which the room is registered. |
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First Name |
First Name |
The first name of the guest to which the room is registered. |
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Affiliation |
Affiliation |
Company or group the guest is associated with. |
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Wake-up |
Wake-up |
If the guest requests an automatic wake-up call, the time is entered in this field. |
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Occupancy |
Occupancy |
The state of occupancy of the room can be changed as required. This can be set to "Vacant", "Occupied", or "Reserved". |
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Condition |
Condition |
The condition of the room can be changed as required. This can be set to "Clean", "Not Clean", "Maid Present", "To be Inspected", or "Out of Service". |
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Call Restriction |
Call Restriction |
The type of call restriction applied to the guest room. This can be set to "Internal", "Local", "Long Distance", "Option 1", "Option 2" or "Option 3". |
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Call Block |
Call Block |
Call blocking prevents guests from making calls from one room to another. This field may be set to "Affected" or "Unaffected". |
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Message Cost |
Message Cost |
The number of call units (meter pulses) used, or the number of calls made if meter pulses are not provided, when outside calls are made on this room extension. |
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DND |
Do Not Disturb |
If the guest has Do Not Disturb enabled on the extension, "On" appears in this field. The default is "Off". |
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Calls |
Calls |
The number of telephone calls made by the guest. |
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M/W |
Message Waiting |
If there is an undelivered message for this room, the field contains "On". Otherwise it is set to "Off". Changing the name of a guest through the Guest Service facility will not effect the status of this field. |