Hotel/Motel Access System Logs

Description:

This feature provides user access to the logs generated by the system during operation of the Hotel/Motel feature. The following logs can be generated:

automatic wake-up call logs for all wake-up call attempts, changes, and cancellations
call block logs when the call block attributes are changed
occupancy logs every time a guest checks in or out
room monitor logs when the status of a room monitor changes, or when an error is encountered in setting up a room monitor
time logs generated when the system time is changed
feature operation failure logs caused by communication delays or failures in a Hospitality Cluster.

Conditions and Feature Interactions

None.

Programming

Enter the port name from which the Hotel Logs are generated in the Application Logical Ports form.

Operation

Wake-Up Logs

A Wake-up log entry is generated each time that a wake-up call is set, attempted, changed or canceled. The Wake-up log has the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
WAKE-UP: n ggggggg hh:mm:ss cc (comment) sssssss

Where:

yyyy-mmm-dd	is the date of the event
hh:mm	is the time the event occurred
HOTEL	is the Log type
x	is the control plane which issued the log
v	is the activity status (inactive or active)
-Info-	is the Log severity. (All hotel logs are of severity Info.)
<system name>	is the System name as shown in the System Options form
eeee	is the position of this event in the hotel log
n	is the Wake-up call number in the range 1-3
ggggggg	is the directory number of the guest room extension, a maximum of 7 digits
hh:mm:ss	is the wake-up time set for the extension
sssssss	is the extension number or the name "system".
cc	is a comment, which can be one of: set by extension ? set failed at extension? (guest failed to enter call wake-up time correctly) changed by extension? canceled by extension? acknowledged by extension? no answer* busy* expired deleted system error** ? accompanied by the extension number or the Attendant Console number * accompanied by event number ** error message

Some comments are accompanied by the internal directory number of the extension performing the action in the comments field or an event number. The last three items in the list are error messages, the meanings of which are given in the following table.

Error	Explanation
Expired	No expiration point for the wake-up call has been set. The expiration point did not answer when the wake-up call was rerouted.
Deleted	The system has restarted and the wake-up call has been deleted.
System Error	The extension is locked out. The extension is out of service. No call processes are available. Any other system related errors.

Note: When PMS is enabled, if the PMS sends a check-out message on a room with a pending or active wake-up, the wake-up log will be as follows:

1992-MAR-15 02:00:07 HOTEL A/Active -Info-MON.FIELD #0964
WAKE-UP 1013 Cancelled By Extension system

Where Info-MON.FIELD is the system name as seen in the System Options form.

Call Block Logs

Call Block logs are generated when Call Block attributes are changed. They have the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee

CALL BLOCK: cc (comment) sssssss

Where:

yyyy-mmm-dd	is the date of the event
hh:mm:ss	is the time the event occurred
HOTEL	is the Log type
x	is the control plane which issued the log
v	is the activity status (inactive or active)
-Info-	is the Log severity (All hotel logs are of severity Info.)
<system name>	is the System name as shown in the System Options form
eeee	is the position of this event in the hotel log.
sssssss	is the extension number
cc	is a comment, which can be one of: - set-up by? - cleared by? - unsuccessful set-up by system - successful set up by system ? accompanied by extension number or "system"

Room Monitor Logs

Room monitor logs report changes in the status of a room monitor, provide summary reports of room monitor activity, and report errors encountered in room monitor operation. These logs have the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
ROOM MONITOR: DDDDDDD (comment)

Where:

yyyy-mmm-dd	is the date of the event
hh:mm:ss	is the time the event occurred
HOTEL	is the Log type
x	is the control plane which issued the log
v	is the activity status
-Info-	is the Log severity (All hotel logs are of severity Info.)
<system name>	is the System name as shown in the System Options form
eeee	is the position of this event in the hotel log
DDDDDDD	is the directory number of the room number

Time Logs

The following two Time Logs are generated when the system time is changed:

Previous Time - shows the time before the change

New Time - shows the time after the change.

Note: Changing the time during a busy wake-up period will cause system errors, as many wake-up calls are handled at the same time. we recommend that the system time be changed when there are no wake-up calls scheduled.

The Time Log has the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
TIME: (displayed time) YYYY-MMM-DD HH:MM:SS:TT DAY

Where:

yyyy-mmm-dd	is the date of the event
hh:mm:ss	is the time the event occurred
HOTEL	is the Log type
x	is the control plane which issued the log
v	is the activity status
-Info-	is the Log severity (All hotel logs are of severity Info.)
<system name>	is the System name as shown in the System Options form
eeee	is the position of this event in the hotel log (displayed time) is either the previous time or new time
YYYY-MMMM-DDD HH:MM:SS:TT DAY	is the system display of the previous or new time

Feature Operation Failure Logs

The following logs are generated when a hotel/motel feature operation fails because of communication delays or failures between elements in a hospitality cluster.

These logs are in the following format:

<OPERATION> on <ROOM NUMBER> timed out due to communication delays
<OPERATION> failed due to <HOSPITALITY ICP> communication
<OPERATION> on <HOSPITALITY ICP> failed. Reason=<ERROR STRING>

Where:

OPERATION	is the hotel/motel feature—check-in/check-out, wake-up, room condition change, etc.
ROOM NUMBER	is the number of the room to which the failed operation was being applied.
HOSPITALITY ICP	the cluster element ID of the 3300 ICP hosting the room.
ERROR STRING	the reason for the failure