SMDR Extended Reporting

SMDR Extended Reporting Level 1 and Level 2 allow SMDR records to be produced in Extended Reporting format. This format accommodates International ANI digit strings and Attendant Line Appearances resulting in longer SMDR records. The increased length impacts SMDR file system storage requirements as more disk space is required to store the same number of records (whether Extended Reporting format is used or not). Incomplete internal calls can also be reported (optional). SMDR File Transfer Operation will take into account the new record size and the different record formats it may encounter.

The Extended Reporting feature applies the following changes to the SMDR record:

• ANI field - increased to 20 columns (from 10 columns) and stores up to 20 digits of incoming ANI information on a trunk call. The column position of all fields following the ANI field are shifted to the right.

• DNIS field - increased to 10 columns (from 7 columns in Extended Digit format). This field is 10 columns long in regular SMDR format.

• LDN (Listed Directory Number) Called field - reports the extension number (limited to 7 digits) of an attendant answered call. It is added to the right of the Called Party field. The column position of all fields following the LDN Called field are shifted to the right

• Suite and Call Identifiers - separate column positions are provided for Suite identifiers and Call identifiers.

If you enable Level 1, the Start Time field records the call start time to the minute (hour:minute). If you enable both Level 1 and Level 2, the Start Time field is extended to record the call start time to the second (hour:minute:second).

SMDR event generation for all unanswered internal calls with valid dialed DNs is controlled by the Report Internal Unanswered Calls SMDR Options option. Four call completion status flags are introduced for internal calls:

• "O" (Occupied) indicates the called party was busy and the calling party was connected to busy tone

• "D" indicates the called party was in Do Not Disturb (DND) mode and the calling party was connected to DND tone.

• "S" indicates that the called party was out-of-service and the calling party was connected to Reorder tone.

• "U" indicates that a called attendant was unavailable and the calling party was connected to Reorder tone.

Use of these flags prevents the "I" flag from appearing in some Internal SMDR logs. The "O", "D", "S", and "U" flags are reserved for internal calls; therefore, they also signify an internal call.

Conditions

• All Extended Reporting options in the SMDR Options form (Extended Digit Length, Extended Time to Answer, Standardized Network OLI, and Standardized Call ID Format) must be enabled.

• The SMDR Extended Reporting Level 1 option must be enabled before the Report Internal Unanswered Calls option.

• You must enable SMDR Extended Reporting Level 1 option in order to enable Level 2.

Programming

In the SMDR Options form:

• Set SMDR Extended Reporting Level 1 option to "Yes".

• If required, set SMDR Extended Reporting Level 2 option to "Yes".

• Set the Report Internal Unanswered Calls option to "Yes", to report incomplete internal calls.

Operation

The SMDR record format changes to accommodate SMDR Extended Reporting. The following tables list the column positions (see SMDR Recorded Information for comparison):

Extended Reporting Level 1

Extended Reporting Level 2