RTC <ip address> /HOPS n /WAIT n
IPSET <ip address> to <ip address> /HOPS n /WAIT n
Traces the path from the RTC 1. Real Time Clock. 2. Real Time Complex. The RTC is a card that is used for the IP phones signaling, and for the ESM, DHCP, FTP and TFTP servers, among others. Call progress, device status and screen updated messages are sent between the IP Phones and the RTC. or IP sets to a destination IP address. The system response identifies the IP address of routers (or hops) traversed and the time it took to make three round trips to each device (including the destination) and back. TRACERT is useful for determining where performance bottlenecks might be occurring.
TRACERT supports the following sets only:
5212 IP
5215 Dual Mode
5220 Dual Mode
5224 IP
5235 IP
5312 IP
5320 IP
5324 IP
5330 IP
5340 IP
5360 IP
Navigator
Telematrix 3000IP
Notes:
The IPSET trace results are influenced by the DiffServ or Differentiated Services Code Point (DSCP) value assigned to packets. To ensure that trace packets received the same priority as voice packets, the DiffServ value should be set to the default 46. The value is programmed through DHCP Option 134 in the DHCP Options form.
Tracing routes to or from Teleworker devices could be impossible as the trace route packets may not "know" how to get to the device and back unless the routing tables are set up along the entire path. The inability to resolve IP addresses due to issues with Network Address Translation (NAT) For a computer to communicate with other computers and Web servers on the Internet, it must have an IP address. An IP address is a unique 32-bit number that identifies the location of your computer on a network. An IP address is similar to a street address in that it is means to find out exactly where you are and deliver information to you. Network Address Translation allows a single device, such as a router, to act as an agent between the Internet (or "public network") and a local (or "private") network. This means that only a single, unique IP address is required to represent an entire group of computers. and the presence of firewalls that block trace route packets also pose problems with respect to Teleworker.
RTC and IPSET can be abbreviated to R and I respectively.
The </HOPS n> option specifies the maximum number of hops in the path to search for the target destination. The maximum is 30. The default (specified by omitting the option) is 30.
The </WAIT n> option specifies the amount of time in milliseconds to wait for replies from each hop and destination. The maximum is 999. The default (specified by omitting the qualifier) is 160. If a reply is not received within the time specified, an asterisk (*) is displayed in the response.
The HOPS and WAIT options can be entered alone, together, or omitted.
A "Request timed out" error indicates that the trace timed out waiting for the destination to reply. Likely causes of the time-out include
the trace was interrupted by higher priority call control traffic
the target IP set was unplugged from the LAN or power
the target IP set was failing over or back
a network issue causing lost connectivity between the IP set and the controller
An "Unknown IP Set" response indicates that the specified IP address is not associated with a registered IP Set on this 3300 ICP.
Note: The spaces in the command are important. There must be at least one space between the qualifiers and no space directly after a /.
System Response:
Tracing route
from 10.35.29.47
to 10.39.51.18
over a maximum of 30 hops
with timeout set to 160 msec:
1 1
ms 1 ms 1
ms 10.35.29.1
2 1 ms 1
ms 1 ms 10.250.60.5
3 1 ms 1
ms 1 ms 10.37.1.2
4 1 ms 1
ms 1 ms 10.39.51.18
Trace complete.