Back Up System Information

About Backups

You can back up the system database

• to the hard drive of the System Administration Tool client PC, or

• to an external FTP server.

In addition, if the 3300 ICP system belongs to an SDS Administrative Group that supports Multi-Node Management applications, you can choose to back up the databases of all elements that are members of the Administrative Group (see About MNM Backup and Restore  and MNM Backup and Restore - Conditions for details).

5. Note: During a system backup, no other users can access any of the web-based tools (5140/5240 IP Phone Online Services, Visual Voice Mail, Desktop Tool, Group Administration Tool, or System Administration Tool), access Visual Voice Mail, or save changes. To avoid blocking other users, we recommended that you perform system backups outside of business hours.

What Data is Backed Up?

For 3300 ICP controllers, a system backup includes call control data, database data, internal DHCP server configuration, and voice mail settings (with or without messages).  For hospitality systems, a backup includes the following additional data:

• Wakeup data

• Room status data (occupancy and condition)

• Call Restriction data (internal, local, long distance, etc.)

• Number of calls

• Message Registration data

• Credit Limit

• Message Waiting status

For the AX controller, you cannot include voice mail messages in a system backup.

• Notes:

• Embedded voice mail is only supported for an AX Controller that is configured with a 4 GB flash. It is not supported for an AX controller that is configured with a 512 MB flash. If you use embedded voice mail on an AX controller that only has 512 MB flash and then initiate a back up of the system database, the backup may fail because there is not enough space available.

• The amount of disk space available for voice mail backup is  4GB. Messages must be deleted to reduce the voice mail file size to this amount before attempting a backup.

Back Up a Single System

To back up the database of a single system:

1. If System Data Synchronization is enabled, resolve all pending updates and errors.

2. In the Selection menu, choose Maintenance and Diagnostics.

3. Click Backup.

4. Click Selected Node only. This option allows you to back up the database of the currently accessed element (that is, the local element or the element that is selected in the Show form on field).

5. Choose the location of the backup file:

6. Choose FTP server configured on node to save the database to an FTP server in the network. Configure the FTP server parameters in the External FTP Server Parameters form before you use this option.

7. Choose Local hard drive to save the database backup to the client PC. Click Browse to launch the Save As dialog box, then navigate to the folder on your local drive where you want to save the backup file (for example C:\3300_ICP\backup). Click Open.

• Note: To browse to a folder for the backup file and to perform a backup, your current user account on the computer must have Java Plug-in version 1.6.0_01 or later installed.

6. In the Backup file(s) prefix field, enter a prefix to apply to the database file names. The databases will be saved to the FTP server using filenames in the following format:
   
   <prefix>_<node name>_<release version>_<timestamp>.tar
   
   The prefix should be all lowercase and should contain only letters and numbers. Spaces are not allowed.

7. Check Call History records and/or Voice mail messages if you want to include them in your backup. Including these messages and records can increase the backup time significantly.

8. Click Start Backup.
   System will display progress and then display a back-up complete message.

9. Click OK.

10. Verify the presence of the backup on the local drive.

11. Note: When backing up system information on a single 3300 ICP that shares data through the System Data Synchronization feature, the backup applies only to the element you are logged in to. During a system backup, the network element rejects all data update distribution attempts. See Performing Backups and Restores for more information on performing and managing backups on SDS network elements.

Back Up Databases from an Administrative Group

To back up the databases from all the member elements of an SDS Administrative Group:

• Note: The Administrative Group must support Multi-Node Management applications (that is, the group must contain 10 elements or less and all 3300 ICP elements in the group must have MCD Release 4.0 or later software):

1. Ensure that an external FTP server has been configured in the External FTP Server form. The databases are saved to the external FTP server that is specified in this form.

2. Resolve all pending updates and errors.

3. In the Selection menu, choose Maintenance and Diagnostics.

4. Click Backup.

5. Note: You must be logged into the System Administration Tool of the local element to perform a backup of the Administrative Group databases (that is, the Show form on field must be set to the local node that you are logged into).

5. Click All reachable nodes (only possible from <local node>).

6. Enter a prefix to apply to the database file names. The databases will be saved to the FTP server using filenames in the following format:
   
   <prefix>_<node name>_<release version>_<timestamp>.tar
   
   The prefix should be all lowercase and should contain only letters and numbers. Spaces are not allowed.

7. Check Call History records and/or Voice mail messages if you want to include them in your backup. Including these messages and records can increase the backup time.

8. Click Start Backup.
   System will display progress and then a back-up complete message.

9. Click OK.

10. After the operation is finished, you receive a dialog indicating that the backups are complete. Verify the presence of the backups on the FTP server.

• About Multi-Node Management

• About MNM Backup and Restore

• MNM Backup and Restore - Conditions