FAX Finder uses the automated attendant to detect and route fax calls, eliminating the need for dedicated fax lines. Using FAX Finder also benefits callers as they only need to dial one number for both voice and fax calls.
When FAX Finder is enabled through the VM Fax Detection, the system automatically configures the fax extension as a 'transfer-only' mailbox. When a fax call comes in, the auto attendant transfers the call to that extension. If the receiving fax machine is busy when a new FAX call comes in, the sending fax machine hears a busy signal.
Notes:
You cannot set the FAX extension to either the operator extension (0) or the Administrator's Mailbox (99...999999).
Some older FAX machines do not generate the tones necessary for triggering the FAX transfer function. In this case, the person sending the FAX has to manually dial the extension number of your FAX machine after they reach the Auto Attendant. To let callers know which extension the FAX machine is on, give the extension number in your company greeting. Example: If your FAX machine is at extension 217, your company greeting might read: "Thank you for calling the ABC Company. If you know the number of the party you would like to reach, enter it now. For a personnel directory, enter 9. To reach our FAX machine, enter 217. For assistance, press 0 or remain on the line."
In
the VM Fax Detection form:
- To enable FAX
Finder, select the
Enable Fax Tone Detection
box.
- To disable FAX Finder, clear the Enable Fax Tone Detection box.
If you are enabling FAX Finder, enter the FAX Mailbox Number of the fax machine.
Press [5] for the System Parameters menu.
Press [3] for the Set FAX Extension' menu.
To enable FAX Finder, press [1]. To disable FAX Finder, press [2].
If you are enabling FAX Finder, enter the FAX extension number.
