External Hot Desking
extends hot desking capabilities to an external device, which makes it
appear as an extension on the system. When the external hot desk user
(EHDU) is logged in to the 3300 ICP, a caller only needs to dial the extension
number assigned to the user and the system automatically rings the user's
cell phone, home phone or other device of choice
As a PBX extension, the external device user has access to extension dialing along with select PBX features and enterprise CLID CLID enables the telephone number of the calling party to be displayed on the display screen of the receivers telephone. There are now a number of contact-management applications that have made it possible to use CID to automatically bring up client information from a database and display it on the screen of a personal computer (PC) before the call is answered. on all calls originated through the system. When a call is extended from the system to an EHDU, the internal state of the user is updated to reflect the busy condition. Since the state of the user is known, an EHDU can be monitored by DSS/BLF keys on other devices. Call diversion features and group features, such as hunt groups, follow the normal treatments for busy, out of service, etc. For example, if an EHDU is a member of hunt group, and is active on a call, the hunting algorithm will skip the busy EHDU and try the next member.
External Hot Desking provides support for the following additional capabilities:
the ability to remotely change the external device number as well as the login PIN used for authenticating the user and granting access to system resources
access to mid-call features
access to select system features, such as Call Forward Setup, Paging, Group Presence, through the use of feature access codes.
the option (via Class of Service) to remain permanently logged in
a Call Recognition Service that simplifies or eliminates the need to log in
push-to-answer, which requires the EHDU to press a DTMF key to accept an incoming call (This a Class of Service option used when the trunk terminating on the EHDU device fails to provide answer supervision.)
group membership, including hunt groups, ring groups, personal ring groups, hospitality suites.
a Callback service that recognizes that an External Hot Desk user is calling, hangs up on the user and then calls them back. Mobile phone users can take advantage of this service to save on the charges normally associated with outgoing calls.
device resiliency Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network..
IMPORTANT: Emergency calls should not be made from an EHDU device since the call cannot be guaranteed to contain the correct location information. Mitel assumes no legal, financial or personal responsibility for users or persons performing such actions.
