To log in from an external location, dial the DID number terminating on the Hot Desking Access Number—for example, 613-555-1234 where 1234 is the access number as programmed in the System Access Points form. Then, enter a hot desk user directory number and User PIN. Users with Permanent Login enabled in their Class of Service are not required to log in. Login assistance can also be provided by deploying the Call Recognition Service on the system.
The following conditions apply to External Hot Desk Login:
The hot desk user DN must be idle (no ringing, active, or held call) before logging in.
If the user is currently logged in on an internal hot desk set, the set is logged out and the external device is logged in. The reverse also applies: when a user logs into an internal host desk set while logged in on an external device, the external device is logged out and internal set is logged in. In both cases, the log-out/log-in can only occur if the logged in device is idle.
A permanently logged in external hot desk user may log in at an internal hot desk set. The external location is automatically logged out. When the internal hot desk set logs out, the user is automatically logged back into the external location.
If the Permanent Login COS option is disabled while a user is logged in, the user will remain logged in until a manual logout is performed or a system reset occurs.
To log in from an external location:
Dial
the Hot Desking Access Number.
If valid, the caller hears ringback tone followed by initial dial tone.
Enter
the Hot Desk User directory number.
If valid, the user hears dial tone.
Enter the User PIN.
If the Hot Desking Access Number, DN, and PIN are valid, then the external device is logged in and confirmation tone is returned; otherwise, the user hears reorder tone. Once logged in, the user may make a new call or hang up and remain logged in.
After three failed log-in attempts within a five minute period, the user is locked out. No further attempts are allowed until the DISA lockout timer in the System Options form expires. Use the Locate Feature or State maintenance commands to view the lockout status. To clear a user's lockout state (and allow them to log in again), use the Busy Reset command.
A mobility maintenance log is generated on the last failed log-in attempt.
While locked out, the EDHU can still take calls originating through the 3300 ICP. After completing the call and receiving dial tone, the user is permitted to originate new calls.
To log out from an external location, follow the same procedure for logging in. An external hot desk user can also be logged out remotely by dialing the Remote Logout feature access code and the user's DN.
The following conditions apply to hot desk logout:
Logout is immediate if initiated from an idle phone (no ringing, active, or held call). If the external device is busy or has a call on hold on any line, the user can still initiate a logout by doing a mid-call transfer and dialing the Hot Desk Logout feature access code. After the external device returns to idle state, the logout takes effect.
An external hot desk user cannot be logged out if there are any ringing line appearances of the external device.
An EHDU cannot be logged out if it has "Hot Desk User Permanent Login - External Only COS" is enabled its in Class of Service.
To log out from an external location:
Dial the Hot Desking DID Number (i.e., the DID number that terminates on Hot Desking Access Number).
Enter the Hot Desk User directory number.
Enter the User PIN.
Dial the Hot Desk logout feature access code.
If the Hot Desking DID Number, DN, and PIN are valid, then the external device is logged out and confirmation tone is returned; otherwise, the user hears reorder tone.
To initiate a logout while the external device is busy on a call
Dial 2.
Enter the Hot Desk Logout feature access code.
To log out from a remote location (this feature must be allowed by your System Administrator through the Class of Service):
Dial the Remote Logout access code.
Enter the hot desk user DN.
Users can change (but not delete) their external number at any time to have their calls directed to a different location.
A valid external number is 1 to 26 digits in length and can include "*" and "#". To use "#", the "Disable End of Dial Character (#)" system option must be set to "Yes." The 26-digit maximum includes the prefix digit(s) required to access an outgoing trunk.
Note: While "#" is supported within a dialing string, it is not recommended practice to use this character other then at the end of the string where it is used to signal the system. With PIN numbers, for example, the "#" causes the system to return dial tone allowing the user to resume dialing.
To change the external number from an external location:
Enter the Hot Desk User External Number - Store FAC (feature access code).
Enter the new number. Do not include the ARS prefix.
If successful, confirmation tone is returned.
To change the external number while logged in at a internal hot desk set:
Enter the Hot Desk User External Number - Store FAC (feature access code).
Enter the new number. Do not include the ARS prefix.
If successful, confirmation tone is returned.
To change the User PIN:
Dial
the is User PIN Store feature access code.
Dial tone is returned.
Enter
the current PIN followed by # (optional).
Dial tone is returned.
Enter
a new PIN followed by # (optional).
Dial tone is returned.
Re-enter
the PIN to confirm it.
Confirmation tone is returned.
Hang up.
When logged in, users can make outgoing calls over system trunks as if they were a regular extension user. Calling privileges, as usual, are subject to the Class of Service and Class of Restriction assigned to the user's directory number.
Upon going off-hook, the user hears internal message waiting tone if messages are waiting and the COS option 'Message Waiting – Audible Tone Notification' is enabled. If features, such as Do Not Disturb, or Call Forwarding are in use, the user will hear feature active dial tone.
By default, calls to an external hot desk user's DN are answered by the user going off-hook and pressing any key on the dial pad. The alternative, which is controlled by the 'External Host Desk User - Push to Talk' COS option, requires only going off-hook.
The external hot desk user can invoke mid-call features from the keypad while active on a PSTN Public Switched Telephone Network. The worldwide analog voice network accessible to all those with telephones and access privileges. trunk. These features include, Hold/Hold Retrieve, Transfer, Conference, Swap and Cancel Call. See the table below for the complete set of mid-call features. External hot desk DNs that terminate at private network destinations will invoke features on their hosting PBX and not the hot desk DN host node.
Each mid-call feature is invoked either by entering a fixed single-digit code (the default method) or a system-based feature access code. The invocation method is specified in the System Options form.
|
Feature |
Fixed Single-Digit Code |
Equivalent Multi-Digit FAC Feature Access Code. A code, dialed by a subscriber, used to turn a feature on or off. |
Usage Notes |
|
Hold/Retrieve |
1 |
Call Hold |
|
|
Transfer |
2 |
User Flash |
|
|
Conference |
3 |
Conference |
|
|
Swap/ Camp-on Retrieval |
4 |
Swap |
Swap alternates between two calls. Camp-on Retrieval connects the external hot desk user to a camped on call. Notes:
|
|
Handoff |
5 |
Handoff |
Pushes the call back to, or takes it from, the user's Personal Ring Group. See Handoff (Personal Ring Groups) for more information. |
|
Cancel Call |
# |
Forced Party Release |
Terminates the current call and returns dial tone. Typically used when the called party is not answering or when encountering a busy signal. |
|
Remove Digit Detector |
* |
Not supported |
|
|
User Flash |
Not supported |
User Flash |
Puts the current call on soft hold and returns dial tone, allowing the user to place another call or invoke a feature. |
A logged in external hot desk user may invoke any of the following features by dialing the associated feature access code while listening to dial tone:
|
|
