Mailbox 1 is an Information-Only mailbox. A typical greeting for mailbox 1 could be:
"ABC Industries is open for business Monday through
Friday, from 9 A.M. to 6 P.M.
and on Saturdays from 9am to 1 P.M."
The caller listens to the information and hangs up when they are done.
Mailbox 2 is an Extension mailbox. For this example, we'll assume extension 214 is the Customer Service telephone.
When the caller presses 2, extension 214 rings. The caller might hear the following greeting if the telephone is busy or not answered.
"All of our Customer Service representatives
are busy at the moment. Please leave your
name, telephone number and a brief message. Someone will get back to you
as soon as possible."
You need to record the appropriate name and greeting for mailbox 2 for this setup to work correctly.
If extension 214 also belongs to a subscriber, such as the customer service secretary, callers can dial 214 directly to reach that person. The secretary can have a personal greeting identifying himself or herself as the owner of the mailbox but only if Mailbox 2 is programmed as a Transfer-Only mailbox. The system saves all department and personal messages in mailbox 214.
A subscriber can serve as the destination for any number of single-digit mailboxes.
Mailbox 8 is programmed as the Language Change mailbox, a special mailbox used to present callers with auto attendant voice prompts in a second language. In this example, when a caller presses 8, all subsequent auto attendant prompts the caller hears will be in French.
"Thank you for calling ABC Industries. For service in French, press 8."
You need to record prompts for mailbox 2 in the appropriate language for this setup to work correctly. For more information, see Recording System Greetings.