A transfer-only mailbox is associated with an extension but does not take messages. When a caller dials this extension and it is busy or unanswered, the system returns the caller to the company greeting. No message is taken.
Add transfer-only mailboxes for areas in your company where you need a telephone but don't want messages taken.
Note: The example that follows assumes that the system is programmed so that the Auto Attendant answers primary business number(s). If that is not true, then the "live" Operator sends calls to voice mail only when the caller wants to leave a voice message.
Conference rooms
FAX machines
Modem hookups
Lab areas
The calling sequence for a transfer-only mailbox is as follows:
An outside caller calls the company telephone number.
The system answers with the company greeting.
The caller enters and extension number on the keypad.
The extension rings.
If the line is busy or unanswered, no message is taken – the system returns the caller to the company greeting.
Note: A transfer-only mailbox can be linked to the same extension as an existing extension-type mailbox. This enables, for example, a single mailbox for a sales department and the sales manager.
