Hotel Motel Multiple Wake-up Support

Description:

Hotel/Motel Wake-up support provides:

• Multiple wake-ups - up to 3 separate wake-up times for each room or suite.

• Daily repetition of wake-ups - without resetting each day.

• VIP/Personal wake-ups - the wake-up call is applied to the Wake-up Expiration Routing directory number in the Hotel Options form (normally an attendant or supervised extension). The attendant or Hotel employee will then personally provide the wake-up to the guest.

Wake-ups have the same behavior, and can be canceled using any method, regardless of how they were set. Wake-up calls for a suite are set against the Suite Pilot Number. By default, all wake-ups are cleared upon Guest Checkout.

You can disable wake-up on check-out in the Hotel Options form. Wake-ups that have not matured by the time the next guest checks in to the room are canceled at the time of check-in. Without this option, with Suite Services and using group check-out, all wake-up calls are disabled, causing guests to miss their wake-up calls.

The Locate Feature maintenance command displays up to 3 wake-ups and indicates the repeated (*) and VIP/Personal (#) attributes. In the case of a suite, they are displayed for primary suite extensions only.

A wake-up log entry is generated each time a wake-up call is set, attempted, changed, or canceled. The existing format of the wake-up log is as follows:

• the number of the wake-up (1, 2, or 3) is displayed. If a number is not selected when setting the wake-up, the default "1" is displayed.

• * (star) indicates the wake-up is repeated daily.

• # (pound) indicates a VIP/Personal wake-up.

Wake-up Reports are also modified to include all active timers and indicate a repeated (*) or VIP/Personal (#) designation. For example:

Conditions

• Extensions that will receive wake-up calls must be entered in the Guest Rooms form.

• An attendant on another controller that is not part of a hospitality cluster can set up multiple wake up calls on extensions across DPNSS; however, the Wake-Up Expiration Routing point, programmed in the Hotel Options form, must be local to the extensions (that is, a directory number on the same controller). In a hospitality cluster, the directory number can be on any controller in the cluster.

• Wake-ups (and all other Guest Services functions) cannot be set from a SUPERCONSOLE 1000 or 5540 IP Console in a Clustered Hospitality environment.

• If a VIP/Personal wake-up is presented to an endpoint that is out-of-service or in absent mode, it is redirected to the extension which is to receive the VIP/Personal wake-up. If the endpoint is simply not answered, it will continue to ring and will not be redirected.

• Wake-ups cannot be set against Linked Suite Pilot numbers.

• Feature access codes are supported only through digit entry on the set. There is no support for prompting or softkeys on display sets.

• Wake-up times set from a SUPERCONSOLE 1000 or 5540 IP Console cannot be closer than 21 minutes apart.

• See also, Clustered Hospitality Conditions.

Programming

• In the Class of Service Options form:

• Set the Hotel/Motel Room Personal Wake-up Call Allowed option to "Yes", to allow VIP/Personal wake-up calls to be set or canceled using this extension.

• Set the Hotel/Motel Room Remote Wake-up Call Allowed option to "Yes", to allow remote wake-up calls to be set or canceled using this extension.

• In the Feature Access Codes form, assign one or all of the following codes, depending on the desired method of setting and canceling wake-up calls:

• Hotel/Motel Room Wake-up Call from Guest Extension - Set

• Hotel/Motel Room Wake-up Call from Guest Extension - Cancel

• Hotel/Motel Room Personal Wake-up Call - Set

• Hotel/Motel Room Personal Wake-up Call - Cancel

• Hotel/Motel Room Remote Wake-up Call - Set

• Hotel/Motel Room Remote Wake-up Call - Cancel

Operation

SUPERCONSOLE 1000 and 5540 IP Console:

To set a wake-up call:

1. Enter Guest Service mode and select a room.

2. Press the WAKE-UP softkey.
   The Wake-ups screen is displayed and shows the status of the 3 wake-up calls. A * indicates the wake-up will be repeated daily until canceled; the # indicates a personal wake-up.

3. Press the Set Wk-Up # key (where # is the number of the wake-up you want to set 1, 2, or 3).
   The Set Wake-Up screen is displayed. If a wake-up is already set it is shown.

4. Enter the desired wake-up time.

5. Press the AM or PM softkey.

6. (Optional) Press Daily to repeat this wake-up every day until canceled.
   The Daily/Once softkey is dynamic. The softkey displays Daily when the current wake-up is set to Once, so it can be changed. When the current wake-up is set to Daily, the softkey displays Once. If nothing is pressed, the default is  Once.
   (Optional) Press Personal to enable the wake-up as a VIP/Personal wake-up.

7. The Personal/Auto softkey is dynamic. The softkey displays Personal when the current wake-up is set to Auto, so it can be changed. When the current wake-up is set to Personal, the softkey displays Auto. If nothing is pressed, the default is Auto.

8. Press the SET softkey to enable the wake-up.

9. If the wake-up is not set properly, an "Invalid Wake-up" message is displayed.

To cancel:

• Press the Clear Time softkey while in the Set Wake-Up screen.

• Press the Clear Wk-Up# (where # is the number of the wake-up you want to clear) while in the Wake-Ups screen.

5550 IP Console:

To set one or more wake-up calls:

1. Enter Guest Service mode.

2. Enter a Room Number.
   Information about the room appears, including three Wake-up entry areas.

3. For each Wake-up that you want to enter, select one of the following from each drop-down list:

4. To deliver an automated wake-up message one time only, select "Once, Automatic".

5. To deliver a personal wake-up message one time only, select "Once, Personal".

6. To deliver an automated wake-up message every day until canceled, select "Daily, Automatic".

7. To deliver a personal wake-up message every day until canceled, select "Daily, Personal".

4. For each Wake-up entry, enter a wake-up time.

5. Click Save to enable the wake-ups.

To cancel or change:

1. For each Wake-up, delete or change the Wake-up time entries.

2. Click Save.

To set a wake-up call from your hotel/motel room extension:

1. Lift the handset of the guest room telephone.

2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Set Feature Access Code.

3. (Optional) Press the # followed by the number of the wake-up you are trying to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.). Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up call was not set correctly.

6. Replace the handset.

To cancel:

1. Lift the handset of the guest room telephone.

2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Cancel Feature Access Code.

3. (Optional) Press the # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled. Dial tone confirms the wake-up is canceled.

4. Replace the handset.

To set a wake-up call from a remote extension:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Remote Wake-up Call - Set Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.).

6. Enter the number of the extension to which the wake-up should be applied. Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up was not set correctly.

7. Replace the handset.

To cancel:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Remote Wake-up Call - Cancel Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled by default.

4. Enter the number of the extension for which the wake-up should be canceled. Dial tone confirms the wake-up has been canceled.

5. Replace the handset.

To set a Personal wake-up call:

1. Lift the handset.

2. Dial the Hotel/Motel Room Personal Wake-up Call - Set Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to set (1, 2, or 3). If you do not enter a number, the default of 1 is applied.

4. (Optional) Press * to repeat this wake-up daily.

5. Enter the desired wake-up time in 24-hour format (for example, 13:30 for 1:30 P.M.).

6. Enter the number of the extension to which the wake-up should be applied. Dial tone confirms the wake-up is set. Reorder tone (repeated beeps) indicates the wake-up was not set correctly.

7. Replace the handset.

To cancel:

1. Lift the handset of the remote extension.

2. Dial the Hotel/Motel Room Personal Wake-up Call - Cancel Feature Access Code.

3. (Optional) Press # followed by the number of the wake-up you want to cancel (1, 2, or 3). If you do not enter a number, the first wake-up is canceled by default.

4. Enter the number of the extension for which the wake-up should be canceled. Dial tone confirms the wake-up has been canceled.

5. Replace the handset.