A Property Management System (PMS) provides a center for managing a hotel business. It may also be referred to as a Front of House (FOH) system, and can interface with a front desk system to provide reservation control, centralized accounting and billing, and call logging.
The PMS can interface with the 3300 ICP to provide a seamless enabling of guest room telephone services based on the status of the room.
When information about a guest is changed at the front desk, messages are sent to the 3300 ICP via the PMS. Similarly, when information about any guest is changed on the 3300 ICP system, messages are sent via the PMS to the front desk system.
When using the 3300 ICP embedded voice mail with the front desk system, you need a second connection between the PMS and the 3300 ICP. See Voice Mail and PMS Integration.
Note: An external voice mail system, such as Mitel NuPoint Unified Messaging, must be used to provide voice mail service for the entire cluster.
Embedded messaging supports the Hotel Information Systems (HIS) and Hyatt Encore PMS protocols.
The PMS can interface with the 3300 ICP using the following types of connections:
Direct IP Connection (supported in Release 6.0 or later)
RS-232 Connection via the 5550 IP Console (for Hotel/Motel management connection only)
RS-232 Connection via a Serial Port Converter (for Voice Mail connection only)
In Release 6.0 and later, you can use a direct IP connection for the
hotel/motel management connection (through port 15374)
voice mail connection (through port 6830).
Each connection from the PMS is connected to the LAN which in turn connects to the 3300 ICP controller.
This is only used for the hotel/motel management connection. The 5550 IP Console uses the COM 1 port on a PC to interface with a property management system (PMS). For information about how to install the 5550 IP Console application, refer to the 5550 IP Console Installation Guide at http://edocs.mitel.com.
Note: The PMS cannot be connected to the CX, CXi, CX II, and CXi II controllers using this method.
The PMS/system interface configuration requirements on the 5550 IP Console are as follows:
|
Interface |
EIA RS-232-C/Current Loop |
|
Data Rate |
programmable baud rate |
|
Interface Distance |
50 feet (RS 232C)/600 Feet |
|
Number of Data Lines |
1 |
|
Operating Mode |
character, half-duplex |
|
Character |
10 bit ASCII code (11 for slower rates: extra stop bit) Start bit: 1 bit |
This connection is used for embedded voice mail and PMS connections to the 3300 ICP.
A third-party, RS232-to-IP serial port converter (such as the Precidia Technologies Ether232) is used to connect the customer's PMS computer to the LAN, which in turn connects to the 3300 ICP controller. Follow the instructions supplied with the converter to configure its Ethernet and serial port settings. The Ethernet settings (converter IP address, Subnet Mask and Gateway IP address) depend on the LAN configuration.
The serial port settings are as follows:
|
Setting |
Value |
|
Protocol |
Terminated tcp-client. |
|
Port speed |
Depends on PMS system connected to the converter box. The IP connection from the converter box to the 3300 ICP does not use port speed. |
|
Connection control |
DTR/DSR |
|
Remote IP |
3300 ICP controller RTC IP Address |
|
Remote Port |
6830 – For Voicemail |
|
Terminators |
ETX = decimal 3 Tail bytes = decimal 1 |
Note: Mitel does not supply RS232-to-IP serial port converters.
None.
