To program Call Overflow:
Program the rerouting timers for the first member of the hunt group.
In the Class
of Service Options form, assign timer values to the Call
Forward No Answer and ANSWER PLUS System Rerouting timers.
Note: Rerouting timers are determined by the Class of Service
of the pilot number of the hunt group, and apply to all members of the
hunt group. To prevent rerouting problems, which may occur should the
first agent in the group leave, ensure each member of the group has the
same COS as the first member of the group.
In the Station Attributes form, program the COS from the previous step against the directory number of the first member of the hunt group.