Class of Service Options

Purpose:

The Class of Service Options form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced by the Station Attributes form and Trunk Attributes form.

Search for the Class Of Service Number that you wish to change. Click Change and select options from the Class of Service Options list.

Use this form to perform the following tasks:

Field Descriptions

Parameter	Description	Default Value
Class of Service number	System-generated, protected field. Indicates the number of the COS that you want to edit or clear. There can be up to 96 different class of service numbers.
Comment	Enter a meaningful name to describe the COS. The Comment can be up to 15 characters in length.	Blank

Class of Service Options

Parameter

Description

Default Value

Account Code Verified

Select "Yes" to verify account codes and have the system return dial tone or reorder tone.

ACD Make Busy on Login

Select "Yes" to allow agents, either traditional ACD agents or hot desk ACD agents, to log in without being presented ACD calls. If you set this option to "Yes", agents must clear Make Busy status from their sets before they will start receiving ACD calls.

ACD Silent Monitor - Accept

Select "Yes" to monitor the associated directory number.

ACD Silent Monitor - Allowed

Select "Yes" to allow silent monitoring (supervisors can listen in on agents conversations, with or without the agent knowing it).

ACD Silent Monitor - Notification

Select "Yes" to display the name or directory number of the monitoring supervisor on the IP telephone being monitored.

Allow Directed Call Pickup of Attendant Call

Select "Yes" to allow an extension user to answer calls, except recalls and callbacks, to an attendant console by using the Call Pickup - Directed feature and dialing the console prime line number.

The console must have "Call Pickup - Directed: Accept" enabled in its Class of Service for its calls to be picked up.

ANI/DNIS/ISDN Number Delivery Trunk

Select "Yes" to allow the reception of ANI/DNIS digits. This option applies to ANI/DNIS trunks only.

Auto-Answer Allowed

Select "Yes" to allow an incoming call to an IP telephone prime number to be answered automatically and connected to the sets speaker and microphone.
The caller receives one second of audible ringing tone and is then connected to the extension. The extension user hears a single ring as an indication of the incoming call. The station user can originate calls in the normal manner.

Do not enable Auto-Answer on SpectraLink Wireless Telephones.

Yes

Broker's Call

Select "Yes" to prevent two parties from being connected when the station that has placed one of them on hold goes on-hook. Does not apply to attendant consoles.

Busy Override Security

Select "Yes" to prevent a station from being overridden by another station during a call.

Call Announce Line

Select "Yes" to allow a secretary with any type of telephone to talk to a manager to announce an important incoming call when the managers SUPERSET 4 prime line is busy. The secretary activates this feature by pressing the OVERRIDE softkey or dialing a Feature Access code. The feature may also be activated by pressing a specially programmed line key which forms a connection to the speaker on the managers set. The prime line in this case may be either idle or busy.

Call Forwarding - Accept

Select "Yes" to allow a station to receive calls forwarded from another station. This COS option applies to Call Forward Follow Me (third-party) or I Am Here forwarding only. When the Call Forwarding - Accept option is selected, forwarding to a hunt group cannot be inhibited.

Yes

Call Forwarding (External Destination)

Select "Yes" to allow a station to forward calls to external numbers.

Call Forwarding (Internal Destination)

Select "Yes" to allow a station to forward calls to internal numbers.

Yes

Call Forward - Override

Select "Yes" to allow a station to override any call forwarding on the destination set, when the relevant access code is dialed.

Call Forwarding Reminder Ring (CFFM and CFIAH only)

Select "Yes" to provide "splash" ringing of 500mS duration on sets called while Call Forward - Follow Me or Call Forward - I Am Here is active.

Note: The option is mandatory for MLPP installations.

Call Hold

Select "Yes" to allow a station to place calls on hold. IP Phone users and digital phone users place calls on hold by pressing the HOLD key. ONS set users place calls on hold by flashing the switchhook and dialing the call hold code (see Feature Access Codes).

Yes

Call Hold - Remote Retrieve

Select "Yes" to allow a station to retrieve calls placed on hold at other stations by dialing the remote retrieve code followed by the station number where the call is on hold.

Yes

Call Hold - Retrieve with Hold Key

With this option enabled, pressing the HOLD key on a multiline set will retrieve the last held call.

Call Park Allowed to Park

Select "Yes" to permit a station (including consoles and embedded voicemail ports if you want to use the Auto Attendant Park and Page feature ) to park calls.

Call Pickup - Dialed: Accept

Select "Yes" to allow a set to retrieve calls ringing other sets in its pickup group. Sets with this COS option enabled must be placed in pickup groups through the Pickup Groups form.

Yes

Call Pickup - Directed Accept

Select "Yes" to allow a set to retrieve calls ringing at other stations by dialing the directed call pickup access code followed by the number of the ringing station. This feature is applicable for any ringing station. The programming of pickup groups is not required for this feature.

Yes

Call Privacy

Select "Yes" to inhibit the use of overriding features on stations which have this option enabled, after the relevant access code is dialed.

Call Reroute after CFFM to busy destination

Select "Yes" to reroute calls if your calls are always forwarded to a particular destination, and it is busy.

This option has no effect on network calls when the DPNSS/QSIG Diversion Enabled system option is enabled.

Call Waiting Swap

Select "Yes" to allow a user, upon hearing camp-on tone, to place the current call on hold and connect to the camped-on caller by flashing the switchhook. The user may then shuttle between the two callers by again flashing the switchhook. Applies to industry-standard sets only.

Called Party Features Override

Select "Yes" to allow calls from an extension to override any call redirection features, such as call forwarding, that are enabled on the destination extension.

Calling Name Display - Internal - ONS

Select "Yes" to allow ONS CLASS/CLIP sets to display the caller's name, and time and date of the call. If the caller's name is private, the set interprets the information received as a private name. If the caller's name is not provided to the switch, the set interprets the information received as an unavailable name.

Yes

Calling Number Display - Internal - ONS

Select "Yes" to allow ONS CLASS/CLIP sets to display the caller's number, and time and date of the call. If the caller's number is private, the set interprets the information received as a private number. If the caller's number is not provided to the switch, the set interprets the information received as an unavailable number.

Yes

Calling Party Name Substitution

Select "Yes" to replace the extension user's name on PSTN-bound calls with the contents of the Department field in the Telephone Directory (TelDir) form. (Used to conceal a caller's identity for privacy or security reasons.)

Note: When this option is enabled on an outgoing trunk and the Department field in the TelDir form is blank, a dash (-) is substituted for the user's name.

Camp-on Tone Security/FAX Machine

Select "Yes" to prevent camp-on tone from being presented to a station. Although the camp-on feature is not disabled by selecting this option, any audible notification is disallowed and camp-on is applied without intrusion on the called party's line.

Check COR after PSTN Dial Tone

When the system receives digits during overlapped outpulsing from a caller that has received PSTN secondary dial tone, and this parameter is set to "Yes", COR validation of the dialed digits is performed.

Clear All Features - Remote

Select "Yes" to allow a station user to dial a Clear All Access code to remove the following activated features on a remote station: all call forwarding, do not disturb, displayed advisory messages, callbacks to other users, timed reminders, and auto-answer.

Conference Call

Select "Yes" to allow a station to initiate conference calls by dialing, in turn, the station or external numbers of all conferees, flashing the switchhook and dialing the conference call code, or by pressing the Trans/Conf softkey, between each call completion.

Yes

COV/ONS/E&M Voice Mail Port

Select "Yes" to permit the voice mail system to uniquely identify the party that is receiving a message. The called party's display will include the forwarding type followed by the directory number.

DASS II OLI/TLI Provided

Select "Yes" to allow the transmission and reception of device identity via DASSII trunks. Display of DASS OLI/TLI information requires that the ANI/DNIS field be enabled.

Dialed Night Service

Select "Yes" to permit a person other than an attendant to control the Day/Night mode of operation of the system.

Yes

Direct Voice Call: Accept

Select "Yes" to allow the extension user to receive a call placed using the Directed Voice Call feature. Applies only to extensions equipped with a handsfree speaker and microphone.

Direct Voice Call: Allow

Select "Yes" to allow the extension user or console attendant to initiate a call using the Directed Voice Call feature.

Direct Voice Call: Maximize Volume

Select "Yes" to present calls placed using the Directed Voice Call feature to the terminating extension at maximum volume. "No" uses the current volume setting.

Disable Call Reroute Chaining on Diversion

This option determines whether the system will apply any call reroute programming to a call after it been diverted. This option applies to the party which initiates the first diversion.

With this option set to Yes, after the original call diverts, call rerouting programming for any subsequent destinations will not be followed. However, call forward programming at the subsequent destinations will be followed.

With this option set to No, once the original call diverts, both call rerouting and call forward for subsequent destinations will be followed.

Disable Conference Join Tone

This option disables the tone that users hear when a conference call is established.

Note: This feature may violate provincial, state, or federal statutes including without limitation criminal, or privacy legislation. VARs, and customers are hereby warned to check local laws to ensure that use of this feature does not contravene any such statutes.

If all parties in a conference have this option set to "Yes" in the COS of their phones, a tone is not played when

a conference is set up
a new member is transferred into a conference
a conference call is transferred
a conference is set up via the privacy release feature
a member in the conference is replaced.

All parties in the conference must have this option enabled in their COS; otherwise they all hear the tone.

Note: This tone must be disabled (set to "No") for MLPP installations.

Disable Executive Busy Override Tone

This option disables the tone that the parties in a call would normally hear when a user performs Executive Busy Override.

Note: This feature may violate provincial, state, or federal statutes including without limitation criminal, or privacy legislation. VARs, and customers are hereby warned to check local laws to ensure that use of this feature does not contravene any such statutes.

All parties involved in the Executive Busy Override must have this option enabled in their COS. Otherwise, the tone is heard by all parties.

Note: This tone must be disabled (set to "No") for MLPP installations.

Disable Send Message

Select "Yes" to restrict IP telephones from sending Call Me Back messages. The "Leave a Msg" soft prompt is not displayed and/or the message LED on the set initiating the call does not flash; this informs the user that Call Me Back messages are disabled.

Display ANI/ISDN Calling Number Only

Select "Yes" to display only ANI information. Select "No" to display DNIS digits when the set is called, and ANI digits once the call is answered.
This field is specific to display telephones and attendant consoles that provide ANI/DNIS information.

Display ANI/DNIS/ISDN Calling/Called Number

Select "Yes" to display ANI and DNIS information on Mitel display telephones and attendant consoles. Select "No" to inhibit the display of information. The ANI/DNIS feature must be enabled.

Note: Mitel display telephones cannot display both ANI and DNIS information concurrently.

Display Caller ID on Multicall/Keylines

Select "Yes" to display calling line identification on multicall and keyline appearances of directory numbers for SUPERSET display telephones. Select "No" and no information is displayed.

Display DNIS/Called Number Before Digit Modification

Select "Yes" to send DNIS information (without digit modification) to a DID trunk programmed as an ANI/DNIS delivery trunk. Select "No" and DNIS digits are displayed in their modified form.

The display of DNIS information at a set or console is controlled by the Display ANI/DNIS/ISDN Calling/Called Number and Display ANI/ISDN Calling Number Only COS options.

Display Dialed Digits During Outgoing Calls

Select "Yes" to retain dialed digits on the LCD display of Mitel display telephones and attendant consoles after an outgoing call is connected. If the call is transferred or placed on Hold and retrieved from another telephone, the dialed digits appear on the display of the new telephone.

Display Held Call ID on Transfer

Select "Yes" to transfer a call and have the name and/or number of the held call delivered (the appropriate COS options must be enabled).

Display Transfer Destination on Recall

Select "Yes" to display the call transfer destination name (and number if available and if space on the display permits) when a recall of an unsupervised transfer occurs. The default (No), displays "RINGING YOU BACK" on the recalled extension.

Note: If forwarding occurs, the recall information displayed will be that of the initial transfer destination, not the forwarding destination.

Do Not Disturb

Select "Yes" to allow users to change their Do Not Disturb (DND) status. When enabled, DND prevents the station from ringing on incoming calls. The caller is presented the DND tone.

Yes

Do Not Disturb - Access to Remote Phones

Select "Yes" to give a user control over the Do Not Disturb status of other users in the local or remote network.

Yes

Do Not Disturb - Permanent

Select "Yes" to allow a station to be permanently set in Do Not Disturb. It eliminates the need to dial the do not disturb feature access code.

Emergency Call Notification - Audio

Select "Yes" to present an emergency tone to an attendant console, digital display set, or ONS display set each time an emergency call occurs. 'Emergency Call Notification - Visual' must also be set to "Yes" to enable this option.

Emergency Call Notification - Visual

Select "Yes" to present a visual display to an attendant console, digital display set, or ONS display set each time an emergency call occurs. This option is a prerequisite for 'Emergency Call Notification - Audio'.

Enable Call Duration Limit on External Calls

Select "Yes" to restrict the duration of a call on external calls.

Enable Call Duration Limit on Internal Calls

Select "Yes" to restrict the duration of a call on internal calls.

Executive Busy Override

Select "Yes" to allow a station to override busy stations which do not have the busy override security in their Class of Service. This feature is activated by dialing the override access code on reception of busy tone during a station-to-station call. A warning tone is presented to all concerned parties before the override takes place.

Note: This feature cannot override a member of a Conference Call.

External Trunk Standard Ringback

Select "Yes" to return a single ring cadence on a trunk. Enable this feature when a trunk is used for modem dial-in access as the external double ring cadence is often detected as a busy by the modem.

Enable for Tie trunks to override the Ringing Cadence for Tie Line Calls setting in the Display of DASS OLI/TLI information requires that the ANI/DNIS field be enabled. form.

Flexible Answer Point

Select "Yes" to allow an alternate answer point for all DID trunks, from a station or console for which the feature is enabled.

Follow 2nd Alternate Reroute for Recall to Busy ACD Agent

When this option is enabled in the COS assigned to an ACD Agent, a recall to the ACD Agent is rerouted if a busy condition is encountered.

Note: A destination number must be programmed in the Call Rerouting Second Alternatives form.

Forced Verified Account Code

Select "Yes" to force the station user to input an independent account code before any call processing functions are performed. Independent account codes are verified by the system before resource access is granted.

Forced Non-verified Account Code

Select "Yes" to force the station user to input an account code after dialing the extension number (the route of the call must be set to "N" in the ARS Routes form). The account code should be 2 to 12 digits and is used for billing purposes. It is not verified by the system.

Group Call Forward Follow Me - Accept

Select "Yes" to activate and cancel call forwarding - follow me on a non-prime line from a prime line.

Group Call Forward Follow Me - Allow

Select "Yes" to allow a non-prime line to invoke or cancel call forwarding - follow me.

Group Page - Accept

Select "Yes" to allow the reception of a Group Page.

Note: Do not enable for Symbol Wireless phones.

Group Page - Allow

Select "Yes" to allow the initiation of a Group Page.

Note: Do not enable for Symbol Wireless phones.

Group Presence Control

Select "Yes" to allow users to change their Group Presence status.

Note: This option is not required to change a Personal Ring Group member's group presence status.
Note: The LED associated with a Group Presence feature access key will indicate Group Presence status regardless of this COS option.

Group Presence Third Party Control

Select "Yes" to give a user control over the Group Presence status of other users.

Handset Volume Adjustment - Saved

Select "Yes" to allow users to save the handset volume on their sets. A change in the status of this parameter will not take effect

on any IP phones in the class of service until the IP phones are rebooted
on any DNI sets in the class of service until the DNI line card to which the DNI sets are connected is reloaded.

Even with this parameter set to "Yes," the handset volume will revert to the default

if the 3300 is rebooted
if the set is reset
if the volume was saved at its maximum level on a dual mode set.

Handsfree Answerback Allowed

Select "Yes" to automatically establish a handsfree call in response to a Direct Page or Off-Hook Voice Announce.

HCI/CTI/TAPI Call Control Allowed

Select "Yes" to permit the users station to be controlled by the host computer. Enable this option to utilize full functionality of the following devices:

5140 IP Phone	5340 IP Phone
5230 IP Phone	Your Assistant
5235 IP Phone	Hot Desking Devices
5240 IP Phone	5560 IPT
Navigator	5320 IP Phone
5330 IP Phone	5360 IP Phone

HCI/CTI/TAPI Monitor Allowed

Select "Yes" to permit the initiation of an HCI monitor against a user's station. Enable this option to utilize full functionality of the following devices:

5140 IP Phone	5340 IP Phone
5230 IP Phone	Your Assistant
5235 IP Phone	Hot Desking Devices
5240 IP Phone	5560 IPT
Navigator	5320 IP Phone
5330 IP Phone	5360 IP Phone

Head Set Switch Mute

Select "Yes" to allow the user to mute their headset.

Hot Desk External User – Answer Confirmation

Select "Yes" to force an external hot desk user to press a DTMF key to answer incoming calls. Use of this option is only required if the terminating trunk fails to provide true answer supervision. See External Hot Desking - Programming for information on how to program trunks when using this option.

Yes

Hot Desk External User – Display Internal Calling ID

Select "Yes" to display the extension user's name and extension number on calls to an external hot desk user. The default (No) displays the public identity (i.e., the corporate telephone number) of the outgoing trunk.

CLID for internal calls to EHDUs is supported on PRI or SIP trunks.

Note: CPN substitution is illegal in some jurisdictions and may be restricted by some PSTN service providers. Consult your local service provide for confirmation before enabling this option.

Hot Desk External User Permanent Login

Select "Yes" to allow an external hot desk user to remain permanently logged in.

Hot Desk Login Accept

Select "Yes" to enable Hot Desk login on a device.

Select "No" in the following cases:

If the device is part of an Emergency Hunt Group.
If the device is a hotel room extension, a suite pilot number, or a Recorded Announcement Device.
For ACD sets. Although the system will accept "Yes" for ACD sets, the login will fail.
For 5140 or 5240 IP Phones that will be used as ACD sets or ACD Supervisor sets, select "No". The Hot Desk Login prompt replaces the ACD menu access for ACD Silent Monitor and Queue Status.

Yes

Hot Desk Remote Logout Enabled

Select "Yes" to enable Hot Desk remote logout on a device.

Hotel Room Monitor Setup Allowed

Select "Yes" to allow a guest room industry-standard telephone to be used as a room monitor extension. The monitor provides a one-way audio call path from the guest room handset microphone to a listener device.

Hotel Room Monitoring Allowed

Select "Yes" to allow a line, trunk, or attendant console to listen to a hotel room monitor extension.

Hotel/Motel Room Personal Wake-up Call Allowed

Select "Yes" to allow users to set or cancel a personal wake-up call using feature access codes.

Hotel/Motel Room Remote Wake-up Call Allowed

Select "Yes" to allow users to remotely set or cancel a wake-up call using feature access codes.

Individual Trunk Access

Select "Yes" to allow a person to directly seize a trunk from any station that has this option enabled. All toll control, COR, and ARS checking is bypassed.

Yes

Local Music on Hold Source

Select "Yes" to ensure that callers who are put on hold or parked hear the Music On Hold source from the same system that activated the Hold or park service. This is especially useful for different locations or departments within a DPNSS network that want callers on hold or park to hear information pertaining to their specific desired end-point.

Loudspeaker Pager Override

Select "Yes" to allow a station user to interrupt the current loudspeaker pager user, forcing the current user off the system after they receive an override warning tone. The main purpose of providing such a facility is to deal with emergency situations.

Note: Do not enable for Symbol Wireless phones.

Loudspeaker Pager Equivalent Zone Override Security

Select "Yes" to prevent another user from overriding a station currently using the loudspeaker pager. This option does not prevent an all-zone page from overriding an individual-zone page.

Note: Do not enable for Symbol Wireless phones.

Yes

Maintain Ringing Party During Recall

This option determines whether an incoming trunk call that the attendant transferred to an unanswered extension (including Hunt, Pickup, and Ring groups) continues to ring the extension after the trunk's No Answer Recall Timer expires. When the option is set to "Yes" in the attendant's COS, the console and extension will keep ringing until one of them answers the call. When the option is set to "No," the extension is released (and stops ringing) immediately after the recall timer expires.

This option can also be applied to extensions.

Message Waiting

Select "Yes" to allow a station to enable and disable message waiting notification on another station.

Yes

Message Waiting - Audible Tone Notification

Select "Yes" to cause message waiting notification to take the form of a tone every time the station goes off-hook while message notification is in effect.

Note: This is a Message Center feature. Message Center is a feature of the Superset 700 console, which is not supported on the 3300 ICP.

Message Waiting - Deactivate on Off-Hook

Not Applicable. This is a Message Center feature. Message Center is a feature of the Superset 700 console, which is not supported on the 3300 ICP.

Yes

Message Waiting - Disable Ringing Lamp Notification

Select "Yes" to prevent the Ring/Message Waiting indicator lamp that is located at the top of the set from flashing when a user has a message. Instead, the indicator lamp beside the Message key flashes to indicate the presence of messages.

This option only applies to the following sets:

5212, 5235, 5224, 5312, 5324, 5320, 5330, 5340, and 5360 IP Phones
5560 IPT
Navigator

If you change this option, be sure to inform users of the Message Waiting notification method in use.

Message Waiting - Inquire

Select "Yes" to allow any attendant console to find out the message waiting status of any station.

Yes

Multiline Set Loop Test

Select "Yes" to permit a member of the site communications management team to invoke test procedures for an IP telephone (in conjunction with an optional account code and an associated feature access code).

Multiline Set Message Center Remote Read Allowed

Select "Yes" to allow the user of a IP display telephone to read message center and call-me-back messages for any of the telephones listed above. A message center password may be assigned to the telephone set if the user wishes the messages to remain private.

Note: Message Center is a feature of the Superset 700 console, which is not supported on the 3300 ICP.

Multiline Set Music

Select "Yes" to allow the user of an IP display telephone to listen to music on the sets speaker when the set is idle. Music On Hold must be provided for this feature to be activated.

Note: Do not enable for Symbol Wireless phones, SpectraLink Wireless phones or 5560 IPTs.

Multiline Set On-hook Dialing

Select "Yes" to allow the user of an IP multiline telephone to dial numbers from the keypad without going off-hook.

Note: This option MUST be set to "No" when using embedded voice mail to avoid phantom calls to the operator.

Yes

Multiline Set Phonebook Allowed

Select "Yes" to permit users of the 5020 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5312 IP Phone, 5324 IP Phone, 5230 IP Phone, 5330 IP Phone, 5320 IP Phone, 5340 IP Phone, 5360 IP Phone, and Navigator to access the Phonebook feature. For the 5140 and 5240 IP Phones, set this option to "No".

Yes

Multiline Set Voice Mail Callback Message Erasure Allowed

Select "Yes" to allow erasure of a voice mail callmeback message.

Music on Hold on Transfer

Select "Yes" to apply Music on Hold instead of ringback to inbound trunk calls that are transferred.

Name Suppression on Outgoing Trunk Call

Select "Yes" to ensure outgoing trunk calls do not include name information.

Non-DID Extension

Select "Yes" to ensure the station cannot receive a call directly from a DID trunk.

Non-Prime Public Network Identity

Select Yes to send the caller ID to the public network when an ISDN/DPNSS call is made from a non-prime line.

Note: This option must be enabled in the Class of Service of the set's prime DN.

Non-Verified Account Code

Select "Yes" to enable the use of the non-verified account code feature access code. This permits the entry of an account code from 2 to 12 digits that may be used for billing purposes. This account code is not verified by the system when it is entered.

Yes

Off-Hook Voice Announce Allowed

Select "Yes" to allows the paged telephone to accept an Off-Hook Voice Announce call.

ONS CLASS/CLIP: Message Waiting Activate/Deactivate

Select "Yes" to allow you to activate or deactivate the message waiting lamp on an ONS CLASS set.

Note: This field must be set to "No" for non- CLASS sets.

ONS CLASS/CLIP: Set

Select "Yes" to allow the designation of ONS CLASS sets.

ONS CLASS/CLIP: Visual Call Waiting

Select "Yes" to allow ONS CLASS sets that are on-hook to display CLID information. As well, some ONS CLASS sets support Visual Call Waiting while in a talking state with a waiting call (off-hook).

Yes

ONS/OPS Internal Ring Cadence for External Callers

Select "Yes" to allow programming of ONS lines to provide internal ringing for incoming external calls.

Originator's Display Update In Call Forwarding/Rerouting

Select "Yes" to allow the called party information on a display phone to be updated with the name or number of the destination whenever a call originating from the phone is forwarded or rerouted to a new destination. The update occurs only if the new destination is ringing.

When the call to the new destination is routed over a Common Channel Signaling (CCS A method of signaling in which signaling information relating to a multiplicity of circuits, or relating to a function for network management, is conveyed over a single channel by addressed messages.) public network trunk (ISDN or DASS2), the called party number and name information presented by the trunk will appear on the calling party's display. For non-CCS public network trunks, the trunk label is presented on the calling party's display if available; otherwise, the trunk number appears prefixed by the letter "T".

This option is not supported

on QSIG trunks
for calls that are forwarded due to call park timer expiry
in conjunction with suite services or clustered hospitality

Override Interconnect Restriction on Transfer

When set to "Yes", this option removes interconnect restrictions when a transfer is initiated by any device.

Note: This option is set on the switch initiating the transfer and overrides interconnect restrictions between the transferred party and the transfer recipient.

Pager Access - All Zones:

Select "Yes" to allow access to all 16 paging zones.

Note: Do not enable for Symbol Wireless phones.

Yes

Pager Access - Individual Zones

Select "Yes" to permit the station user to access the loudspeaker pager on a zone by zone basis.

Note: Do not enable for Symbol Wireless phones.

PC Port on IP Device - Disable

Select "No" to enable the PC port on IP Phones and 5540 IP Consoles or select "Yes" to disable it. If this port is disabled, users cannot connect a PC to the IP network through the phone's PC port.

When a hot desk user, hot desk ACD agent or traditional ACD agent logs in, the user's COS setting overrides the COS setting of the device's registration DN.
If a set's COS is altered by an account code, the port setting is not changed.
The port setting of a suite extension is determined by the COS of the suite extension, not by the COS of the primary suite extension.

Defaults to "No" if MLPP license is disabled;

Defaults to "Yes" if MLPP license is enabled

Phonebook Lookup - Default to User Location

This option applies to SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones, and 5020, 5212, 5215, 5220, 5224, 5312, 5324, 5320, 5330, 5340, and 5360 IP Phones, 5560 IPT, and Navigator. Select Yes to limit the Phonebook Lookup results to directory names that share the user's location. On sites that have a large telephone directory, this option reduces the number of possible matches.

When set to No, the Phonebook Lookup feature searches the telephone directory for all matching names regardless of Location.

Phonebook Lookup - Display User Location

This option applies to SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones, and 5020, 5212, 5215, 5220, 5224, 5312, 5324, 5320, 5330, 5340, and 5360 IP Phones, 5560 IPT, and Navigator. Select Yes to display, the user's location after the phonebook search function displays the user's directory number and name. The display alternates between the name/number and location every 2 seconds.

Phone Lock

This option applies to 5005, 5010, 5020, 5205, 5207, 5212, 5215, 5215 DM, 5220, 5224, 5330, 5340, 5235, 5304, 5312, 5320, 5324, and 5360 IP Phones, SpectraLink, Open Phone and Navigator IP Phone. It also supports single line IP, analog, and SIP sets. Select Yes to support the Phone Lock feature.

Privacy Released

Select "Yes" to permit any other set in the same key system group to enter a conversation on a key line. Multi-line set users join the call by pressing the flashing line key. Single line sets must be the prime member of the key system group and join the call by going off-hook. This feature applies to Mitel IP Phones and 2500 sets only. See Groups - Key System and Multicall.

Public Network Access via DPNSS

Select "Yes" to permit devices to originate calls via DPNSS trunks to CO trunks. Select "No" to disable network access.

Public Network Identity Provided

Select "Yes" to permit the identity of the called or calling party to be passed across digital public network links (DASS II only).

Public Network to Public Network Connection Allowed

Select "Yes" to leave a public network trunk connected solely with other public network trunks.

Public Trunk

Select "Yes" if the trunk is connected to the Public Network. All trunks with this option set to "Yes" are recognized as Public Network Trunks.

Note: MSDN network features are not supported when this option is selected.

R2 Call Progress Tone

Select Yes for all DS1 T1/D4 trunks that are connected to an R2 node so the system does not send any call progress tones over the DS1 T1/D4 trunk. Instead, the call progress tones are inserted by the R2 node.

Recall if Transferred to Original Call Destination

Select "Yes" to force an external call, after it is transferred back to the original destination, to recall the transferring party instead of following any system Call Rerouting or call forwarding in effect at the original destination.

To illustrate the behavior of this option, consider the following scenario:

When Party A is busy or away from his phone, his calls are routed using Call Rerouting Always Alternative to an attendant group. All attendants in the group have the Force Recall option enabled in their Class of Service.

An outside caller (Party B) places a DID call to Party A. Because Party A is on the phone, the call is sent to the attendant group where it is answered and transferred (unsupervised) back to Party A who is still busy. The call camps onto Party A. After the camp-on timer expires, the call returns to the same attendant on the Recall key.

The same behavior applies to calls transferred with supervision and to calls recalling because the original destination (Party A) failed to answer.

Likewise, when the original destination is call forwarded to another extension. If that extension is busy or not answering, the call goes to the attendant group. Because of the Force Recall option in the attendant COS, the call will return to the transferring attendant rather than following the call forwarding in effect on Party A's extension.

The option applies to incoming external calls only and works in a DPNSS cluster environment provided that all switches in the cluster have Release 8.0 software. It also works over SIP trunks and when the transferring party is a set or a console. It does NOT work when the call is transferred to an external number.

Note: For correct operation, the value of the No Answer Recall and Camp-on Recall timers in the call destination party's (Party A) COS must be less than the Call Rerouting Timer in the System Options form; otherwise, the call will follow the Call Rerouting First or Second Alternatives.
Note: This option has no effect when MLPP is enabled as MLLP requirements mandate that recalls be presented to all attendants in the group.

See also Attendant Recall for programming requirements in a cluster or network.

Record-A-Call Active

Select "Yes" to enable the Record-A-Call feature on a supported device.

Record-A-Call: Start Automatic Incoming Call Recording

Select "Yes" to automatically start a recording every time the telephone is answered. This COS option applies to trunk calls only. It does not apply to calls between extensions on the same system.

Record-A-Call: Start Automatic Outgoing External Call Recording

Select YES to automatically record external outgoing calls that are made from system extensions to destinations on the Public Switched Telephone Network (PSTN). Recording begins when the call is answered at the PSTN destination.

Record-A-Call Save Recording on Hangup

Select "Yes" to automatically save the recording on hang-up. If set to "No", you must press the Save softkey prior to hanging up or the message is erased upon termination of the call.

Tip: You will not be able to put DID calls on hold with this option enabled.

Recorded Announcement Device

Select "Yes" to allow recorded messages for one-way, outgoing audio.

Recorded Announcement Device - Advanced

Select "Yes" to enable RAD greetings.

Note: You must set "COV/ONS/E&M Voice Mail" to "No" when enabling this field.

Redial Facilities

Select "Yes" to permit the user to access the various redial features such as last number redial and repeat last number saved.

Yes

Return Disconnect Tone When Far End Party Clear

Select "Yes" to return busy tone instead of dial tone when the far end hangs up. This option is commonly used for analog devices such as FAX machines to prevent them from remaining in an off-hook state after an incoming call is ended.

Ringing Line Select

Select "Yes" to permit a person using a Mitel display telephone to answer a ringing, non-prime line appearance at their set by going off-hook.

SC1000 Attendant Basic Function Key

Select "Yes" to change the attendant Function Key to a toggle operator present/absent feature key. This option applies to both the SUPERCONSOLE 1000 and the 5540 IP Console.

Note: The last attendant present cannot use this key to set the console to absent.

SMDR External

Select "Yes" to activate trunking SMDR. External SMDR is given precedence over internal SMDR when the feature is enabled for the trunk in the call.

SMDR Internal

Select "Yes" to activate station-to-station (internal) SMDR.

Speak@Ease Preferred

Select "Yes" and the Speak@Ease softkey replaces the Phonebook softkey on the set display (the Phonebook becomes available through the SuperKey menu). Select "No" and the Speak@Ease softkey is available through the Phonebook sub-menu.
Note: If the Multiline Set Phonebook Allowed option is also set to "No", there is no access to the Speak@Ease softkey

Suppress Delivery of Caller ID Display between Sets

Select "Yes" to make the extension number and name private so that neither display on other telephones during call processing. The abbreviation "PRIV" or "PRIVATE" will display instead depending on the set types. This option can be overridden by the Suppress Delivery of Caller ID Display between Sets - Override COS Option.

Note: Private names and numbers are displayed on Attendant Console.

Suppress Delivery of Caller ID Display between Sets - Override

Select "Yes" to ignore the Suppress Delivery of Caller ID Display between Sets COS option in an extension's Class of Service. This option should be enabled on any telephones that require calling party identification.

Suppress Display of Account Code Numbers

Select "Yes" to mask account codes with asterisks on phones equipped with displays.

Note: This option does not apply to Attendant Consoles nor does it mask account codes in SMDR records.

Suppress Redial Display

Select "Yes" to keep the last number dialed from appearing on telephones that support Redial number display. Only the display is affected by this option; the Redial feature continues to function whether the option is enabled or disabled.

Suppress Simulated CCM (Call Connect Message) after ISDN Progress

If a call is made to the Central Office (CO) on an ISDN trunk, the CO responds by sending a call progress message. In response to this message, the system sends an answer message to the calling party on the ISDN trunk. If the system is using Mitel Applications Interface (MiTAI) or Host Command Interface (HCI) to direct calls through a dialer or third-party application, this answer message can cause the called party to hear ringback or call processing tones when the call is answered.

This COS option prevents the system from sending the answer message allowing calls to progress normally.

This COS option should only be enabled on a end node; not on a transit node. Do not enable this COS option on DPNSS trunks.

Third Party Call Forward Follow Me - Accept

Select "Yes" to allow a third party to forward a directory number.

Third Party Call Forward Follow Me - Allow

Select "Yes" to allow you to invoke Call Forward - Follow Me - Third Party from a prime or non-prime line.

Timed Reminder Allowed

Select "Yes" to allow the user of Mitel display telephone to establish a timed reminder that rings the telephone once at a prearranged time and displays the prompt "Timed Reminder".

Yes

Trunk Calling Party Identification

Select "Yes" to enable trunks to use trunk calling party identification feature access codes to permit the outpulsing call origination information on the trunk. A trunk will then recognize trunk calling party identification on incoming calls. Select "No" and the system will not complete the call if a trunk receives trunk calling party identification. See the System Feature section under Advanced Analog Networking, for operation details.

Yes

Trunk Flash Allowed

Select "Yes" for both a station and trunk, and the station user can use the Trunk Flash feature on that trunk.

Two B-Channel Transfer Allowed

Select "Yes" to allow a station user to transfer an external call to another external destination and have the two external parties connected through the trunks at the Central Office (CO). See Two B-Channel Transfer (NI-2 only) for details.

Use Held Party Device for Call Rerouting

Select "Yes" and call rerouting occurs based on a held party's device type.

For example, a DID call is answered and transferred with supervision to another extension. The extension does not answer and the call is rerouted. The supervised transfer is recognized as Internal. If this option is set to "No", Call Rerouting occurs based on the device type Internal.

Yes

Use Called Party Call Hold Timer

This option controls whether the holding or held device's Call Hold Recall timer is used to time hard hold recalls. When the option is set to "No," the Call Hold Timer in the held party's COS is used. If set to "Yes," the timer used is the one in the holding device's COS.

Note: In a network, the Call Hold Timer used is the one at the holding device's switch. For example, a public network trunk call that transits one switch (A) to another (B) where it is placed on hard hold is subject to the timer at the terminating switch (B).

Voice Mail Softkey

Select "Yes" to enable the Voice Mail Softkeys feature.

Account Code Length

Enter a number between "2" and "12" which will define the fixed length of the account code. After the specified number of digits has been dialed, the system will attempt to verify the code.

Note: To allow users to enter Account Codes of any length from two to 11 digits, use the default setting (12 digits).

12 digits

After Answer Display Time

Enter the length of time (0-60 sec) a call path or hunt group name is displayed on a Mitel display telephone after an ACD 2000 agent answers a call.

A value of 0 causes the path to be displayed for the duration of the call after the agent answers.

For NameTag hunt group, the value applies whether the call is being answered for the first time, as the result of a local transfer or forward, or as the result of a recall or hold retrieve.

Blank

ANSWER PLUS - Delay To Message Timer

Enter a value in the range of "0" to "300" seconds to apply to MCD RADs. The timer has two functions; time to first message and time between messages.

20 sec

ANSWER PLUS - Expected Off-hook Timer

Enter a value in the range of "0" to "255" seconds to apply to MCD RADs. If a RAD has failed to clear down, then it is placed into an internal do not disturb state when the timer expires.

30 sec

ANSWER PLUS - Message Length Timer

Enter a value in the range of "0" to "120" seconds to apply to MCD RADs. The timer is set to equal the actual time it takes to run the message. The call is automatically routed to the next point when the timer expires.

10 sec

ANSWER PLUS - System Reroute Timer

Enter a value in the range of "0" to "720" seconds. This timer operates similarly to the Call Forward No Answer timer, but controls second level rerouting. When the timer expires the call is rerouted from the first alternate to the second alternate.

Note: If a value of "0" is entered, the Call Rerouting Timer value (set in the System Options form) is used.

0 sec

Attendant Busy-out Timer

This timer defines the length of time in seconds for which calls will be queued at all attendant consoles before switching the console to absent mode (busyout). Enter a value from 1 to 1440, where an entry of 1440 will turn off the attendant busyout timer. Entering "1440" for Attendant Busyout Timer disables the feature for that COS.

10 sec

Auto Camp-on Timer

Enter the length of time while listening to busy tone before system performs an auto camp-on to the busy line. Values range from 0 to 30 seconds. A blank field turns the timer off and provides busy tone to a caller when calling a busy extension.

This option applies only to sets without softkeys, ONS stations, and trunks calls. Sets with softkeys do not require auto camp-on since they provide a "Wait" soft key that gives the user control over camp-on.

Note: The timer should be disabled (field blanked) for MLPP installations and SIP phones.
Note: Setting the Auto Camp-on Timer to 0 seconds can result in the caller to a busy internal set not getting a busy signal. Set a longer time, e.g. 10 seconds, to ensure that the caller will receive the busy signal.

10 sec

Busy Tone Timer

Enter a value in the range of "10" to "120" seconds in increments of one second. This timer defines the length of time busy tone is presented to a station.

30 sec

Call Duration

Enter the length of time that a call can take place before the caller receives a warning tone. Allowable values are from "2" to "120" minutes.

10 min

Call Duration Forced Cleardown Timer

Enter a value in the range of "0" to "10" minutes in increments of one minute. This timer governs the length of time that a call can continue after the initial Call Duration warning tone has sounded. At the end of this programmed time, the call will be forcibly cleared down.

0 min

Call Forward - Delay

Enter a value in the range of "0" to "125" seconds in increments of one second. This field defines the length of time a call can campon to a busy station before it is either answered or forwarded to a Call Forward No Answer point.

0 sec

Call Forward - No Answer Timer

Enter a value in the range of "0" to "125" seconds in increments of one second. This timer defines the length of time a station rings before the call is forwarded (the timer is reset each time a call is forwarded) or the length of time a hunt group or answering point rings before the call is rerouted to the Call Rerouting First Alternative point. The Call Forward No Answer Timer value must be less than the Ringing Timer value.

Note: To avoid cutting off a recorded announcement, this timer must be set so that it does not expire while the RAD is active.

15 sec

Call Hold Timer

Enter a value in the range of "10" to "600" seconds in increments of one second or leave blank. This timer defines the length of time a station is placed on hold before a recall to the holding station is attempted.

If left blank, a call on hold never recalls the holding party and remains on hold until retrieved or cleared by the held party.

The 5302 IP Phone does not support call hold recall. If you place a call on hold at a 5302 IP Phone by pressing the Hold key, the call will not recall the phone after the Call Hold Timer expires.

CAUTION: Unexpected long distances charges may result from calls placed on hold and forgotten if there is no recall to alert the holding party.

30 sec

Call Park Timer

This timer defines the length of time a call stays parked before it recalls the parking station. Enter a value in the range of "1" to "600" seconds in increments of one second.

180 sec

Camp-on Recall Timer

Enter a value in the range of "0" to "180" seconds in increments of one second. This timer defines the length of time a trunk is allowed to camp on before a recall to the transferring station is attempted.

10 sec

Delay Ring Timer

Enter a value to define the length of the time delay after an incoming call seizes a device until ringing is applied to the set. The set must be a member of a key system or multicall group. This timer is assigned a value in the range of "5" to "60" seconds in increments of five seconds.

10 sec

Dialing Conflict Timer

Enter a value in the range of "2" to "5" seconds in increments of one second. This timer defines the length of time the system waits for a dialed digit when the digits dialed to that point do not form a unique number. If two numbers have the same leading digits, a conflict arises when a station dials the digits required to complete a call to the number with the least number of digits. Since the two numbers have the same leading digits, the system is unable to route the call to the first number because there is the chance that the caller may dial the remaining digits for the second number. If a pause in excess of the dialing conflict timer is detected, routing of the call to the first station will take place. The Dialing Conflict Timer value must be less than the Interdigit Timer value.

3 sec

Display Caller ID on Multicall/Keylines Timer

This timer is assigned a value in the range of "3" to "125" seconds in increments of one second. When "Display Caller ID on Multicall/Keylines" is enabled in the COS, this timer defines the length of time that the Calling Line ID is displayed when a call is waiting on a non-prime line. See Groups - Key System and Multicall for more information.

5 sec

Emergency Call - Audio Level for Set

Select Ringer, Medium or High to set the audio level for an emergency call.

Ringer

First Digit Timer

Enter a value in the range of "5" to "180" seconds in increments of one second. This timer defines the length of time the system waits for the first dialed digit on off-hook before presenting the station with reorder tone.

15 sec

Inter-digit Timer

Enter a value in the range of "3" to "180" seconds in increments of one second. This timer defines the length of time the system waits between dialed digits before presenting the station with reorder tone. This timer is overridden by the dialing conflict timer if the digits dialed form a conflicting number.

Note: After connecting to the CO, an LS trunk must detect digit tone within 15 seconds or the trunk will be disconnected. Therefore, if you set the inter-digit timer for an LS trunk to greater than 15 seconds and no digit tones are dialed, the trunk will still disconnect after 15 seconds.

10 sec

Lockout Timer

Enter a value in the range of "10" to "60" seconds in increments of one second. This timer defines the length of time reorder tone is presented to a station before it is locked out by the system.

45 sec

ACD Logout Agent No Answer Timer

Enter a value between "0" and "125" seconds to automatically log out the agent when the timer expires. The call is requeued into all of the agent skill groups prior to the call offer to this agent.

If you enter a value of "0", automatic logout is disabled.

15 sec

Message Waiting Ringing Start Time Hour

Select a value from 00 to 23 (Hour) and from 00 to 59 (Minute) to indicate at what time to start ringing stations with message waiting ringing feature.

Blank

Message Waiting Ringing Start Time Minute

Blank

Message Waiting Ringing Stop Time Hour

Select a value from 00 to 23 (Hour) and from 00 to 59 (Minute) to indicate at what time to stop ringing stations with message waiting ringing feature.

Blank

Message Waiting Ringing Stop Time Minute

Blank

No Answer Recall Timer

Enter a value in the range of "0" to "125" seconds in increments of one second. This timer defines the length of time a transferred call rings another station before a recall to the transferring station, attendant console, or embedded voice mail Auto Attendant is attempted.

17 sec

ONS VMail - Delay Tone Timer

Enter a value in the range of "5" to "20" seconds in increments of one second. This timer defines the length of time that the system waits before it returns dial tone to an ONS port. If the timer is set to "5", the system returns dial tone in 5 seconds.

5 sec

Ringing Timer

Enter a value in the range of "60" to "300" seconds in increments of one second. This timer defines the length of time a station rings another station or external number.

180 sec

Work Timer

This timer applies only to ACD extensions. Enter a value in the range of "0" to "600" seconds in increments of one second. The timer is activated after an agent has completed a hunt group call. The agent will be unavailable for the time programmed. If an agent doesn't want to wait for the programmed time to expire, he/she can press Cancel.

Key A
Key B
Key C
Key D

These options allow digit strings to be assigned to the additional row of 4 keys on certain ONS stations. Each key may be assigned up to 7 digits, and is initialized to blanks.

Blank