The following options affect the length of an SMDR record and the fields recorded:
Extended Digit Length (see the Extended Digit Length Record Fields table)
ANI/DNIS/ISDN/CLASS Number Delivery Reporting (see the Standard SMDR Record Fields table and the Extended Digit Length Record Fields table)
Standardized Network OLI (see the Standard SMDR Record Fields table and the Extended Digit Length Record Fields table)
The following SMDR options affect the format of certain SMDR record fields:
Extended Time to Answer (see the Extended Time To Answer SMDR Record Fields table)
Network Format (see the Standard SMDR Record Fields table and the Extended Digit Length Record Fields table)
The table below provides an overview of the basic SMDR fields when Extended Digit Length and Extended Time to Answer are NOT enabled.
The standard SMDR record has 90 characters:
zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii__
_________|_________|_________|_________|_________|_________|_________|_________|_________|
When "ANI/DNIS/ISDN/CLASS Number Delivery Reporting" is enabled in the SMDR Options form, the SMDR record is extended to 112 characters.
zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii__
_________|_________|_________|_________|_________|_________|_________|_________|_________|
_aaaaaaaaaa_dddddddddd
_________|_________|__
When "Standardized Network OLI" is enabled in the SMDR Options form, the SMDR record is extended to 131 characters:
zmm/dd_hh:mmp_hh:mm:ss_pppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii__
_________|_________|_________|_________|_________|_________|_________|_________|_________|
_aaaaaaaaaa_dddddddddd_psssccccs_pssscccc
_________|_________|_________|_________|_
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Long Call (call length) |
1 |
z |
(blank) |
less than 5 mn |
|
|
- |
from 5:00 to 9:59 mn |
||||
|
% |
from 10:00 to 29:59 mn |
||||
|
+ |
30 mn or more |
||||
|
Date |
2 - 6 |
mm/dd |
mm |
month (01-12) |
|
|
dd |
day (01-31) |
||||
|
Spacer |
7 |
_ |
(blank) |
space |
|
|
Start Time |
8-13 |
hh:mm:ss:p |
hh |
hour (00-12 or 00-23) |
|
|
mm |
minutes (00-59) |
||||
|
p |
12-hour clock: blank (A.M.) or P (P.M.) 24-hour clock: blank |
||||
|
Spacer |
14 |
_ |
(blank) |
space |
|
|
Duration of Call |
15-22 |
hh:mm:ss |
hh |
hour (00-99) |
Maximum recorded time is 99:59:59. |
|
mm |
minutes (00-59) |
||||
|
ss |
seconds (00-59) |
||||
|
Spacer |
23 |
_ |
(blank) |
space |
|
|
Calling Party |
24-27 |
pppp |
cccc |
extension number (0-9999) |
Extension number can also contain * and #. |
|
ATTm or ATmm |
attendant console number (0-9 or 10-99) |
||||
|
Tnnn |
CO trunk number (000-999) |
||||
|
Xnnn |
non-CO trunk number (000-999) |
||||
|
Spacer |
28 |
_ |
(blank) |
space |
|
|
Attendant |
29 |
f |
* |
attendant involved |
Attendant answered or initiated the call, then transferred it to an extension. |
|
(blank) |
attendant not involved |
||||
|
Time to Answer |
30-32 |
ttt |
ttt |
time to answer in seconds (000 to 999) |
Applies to incoming calls only. |
|
*** |
call unanswered |
||||
|
Spacer |
33 |
_ |
(blank) |
space |
|
|
Digits Dialed on the Trunk |
34-59 or 34-54 |
xxx...xxx |
xx..xxyyyyy
|
x...x: Node ID + extension number (14 digits maximum) yyyyy: actual digits dialed T: network call |
26 digits maximum (20 is Meter Pulses enabled). If number of digits dialed exceeds space, remaining digits are not shown. |
|
Tx..xxyyyyy |
|||||
|
Meter Pulses |
55-59 |
mmmmm |
mmmmm |
number of reversals received from outgoing trunk (00000 to 64000) |
Optional. If not enabled, digits are used for Digits Dialed on the Trunk field. |
|
Call Completion Status |
60 |
h |
A |
answer supervision (outgoing) |
|
|
B |
called party busy (incoming) |
||||
|
E |
caller error (incoming) |
||||
|
T |
Toll-denied (outgoing), TAFAS-answered (incoming) or pickup-answered (incoming) |
||||
|
I |
internal call |
||||
|
P |
MLPP Preemption |
||||
|
Speed Call/Call Forward Flag |
61 |
s |
S |
system or personal speed call |
For forwarded internal calls, Third Party field is blank. |
|
F |
external call forwarded using External Call Forward or internal call forwarded using Call Forward |
||||
|
Called Party |
62-65 |
qqqq |
cccc |
extension number (0-9999) |
Extension numbers can also contain # and *. IP trunks are identified by X999. |
|
Tnnn |
CO trunk number (000-999) |
||||
|
Xnnn |
non-CO trunk number (000-999) |
||||
|
ATTm or ATmm |
attendant (0-9 or 10-99) |
||||
|
Transfer/ Conference Flag |
66 |
k |
T |
supervised transfer |
Caller requeue (indicated by an "R" in the SMDR record) applies to calls to logged out ACD agents. For more information, see ACD 2000 and SMDR Reports. |
|
X |
unsupervised transfer |
||||
|
C |
3-way call or conference call |
||||
|
U |
path unavailable (ACD 2000) |
||||
|
I |
interflow (ACD 2000) |
||||
|
R |
caller requeue |
||||
|
Spacer |
67 |
_ |
(blank) |
space |
|
|
Third Party |
68-71 |
rrrr |
cccc |
extension number (0-9999) |
Can also contain # and *. |
|
Spacer |
72 |
_ |
(blank) |
space |
|
|
Account Code/Tag Call Identifier |
73-84 |
aa...aa |
aa...aa |
account code number (2-12 digits, 00-99...99) or Tag Call Identifier (2 to 12 digits, a = 0-9, a-z, # or *) |
Optional. Note: Some third-party SMDR log readers can only handle numeric characters in this field. |
|
Route Optimization Flag |
85 |
s |
r |
pre-optimization trunk |
Applies to MSDN/DPNSS only. |
|
R |
post-optimization trunk |
||||
|
(blank) |
no route optimization |
||||
|
System Identifier |
86-88 |
iii |
iii |
System ID or Node ID (001-999, 000 if system and node ID not programmed) |
When both System and Node ID are programmed, field displays System ID. |
|
Spacer |
89 |
_ |
(blank) |
space |
|
|
MLPP Precedence Level |
90 |
j |
0 |
Flash Override |
Shows call precedence level for preemption |
|
1 |
Flash |
||||
|
2 |
Immediate |
||||
|
3 |
Priority |
||||
|
4 |
Routine |
||||
|
With ANI/DNIS/ISDN/CLASS Number Delivery Reporting enabled: |
|||||
|
Spacer |
91 |
_ |
(blank) |
space |
|
|
ANI |
92-101 |
aa...aa |
aa...aa |
ANI number (1-10 characters, 0-99...99) |
|
|
Spacer |
102 |
_ |
(blank) |
space |
|
|
DNIS |
103-112 |
dd...dd |
dd...dd |
DNIS number (1-10 characters, 0-99...99) |
|
|
With Standardized Network OLI enabled: |
|||||
|
Spacer |
113 |
_ |
(blank) |
space |
|
|
Call Identifier |
114-121 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
|
Call Sequence Identifier |
122 |
s |
s |
call sequence identifier (A-Z) |
Does not rollover. |
|
Spacer |
123 |
_ |
(blank) |
space |
|
|
Associated Call Identifier |
124-131 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
The table below provides an overview of SMDR fields when "Extended Digit Length" is enabled in the SMDR Options form.
The Extended Digit Length SMDR record has 101 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_ppppppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|___
aaaaaaaaaaaasiii__
______|_________|__
When "ANI/DNIS/ISDN/CLASS Number Delivery Reporting" is enabled in the SMDR Options form, the SMDR record is extended to 120 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_ppppppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|___
aaaaaaaaaaaasiii___aaaaaaaaaa_ddddddd
______|_________|_________|_________|
When "Standardized Network OLI" is enabled in the SMDR Options form, the SMDR record is extended to 139 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_ppppppp_fttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|___
aaaaaaaaaaaasiii___aaaaaaaaaa_ddddddd_psssccccs_pssscccc
______|_________|_________|_________|_________|_________|
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Long Call (call length) |
1 |
z |
(blank) |
less than 5 mn |
|
|
- |
from 5:00 to 9:59 mn |
||||
|
% |
from 10:00 to 29:59 mn |
||||
|
+ |
30 mn or more |
||||
|
Date |
2 - 6 |
mm/dd |
mm |
month (01-12) |
|
|
dd |
day (01-31) |
||||
|
Spacer |
7 |
_ |
(blank) |
space |
|
|
Start Time |
8-13 |
hh:mm:p |
hh |
hour (00-12 or 00-23) |
|
|
mm |
minutes (00-59) |
||||
|
p |
12-hour clock: blank (A.M.) or P (P.M.) 24-hour clock: blank |
||||
|
Spacer |
14 |
_ |
(blank) |
space |
|
|
Duration of Call |
15-24 |
hhhh:mm:ss |
hhhh |
hour (0000-9999) |
Maximum recorded time is 9999:59:59. |
|
mm |
minutes (00-59) |
||||
|
ss |
seconds (00-59) |
||||
|
Spacer |
25 |
_ |
(blank) |
space |
|
|
Calling Party |
26-32 |
ppppppp |
ccccccc |
extension number (0-9999999) |
Extension number can also contain * and #. |
|
ATTmm |
attendant console number (00-99) |
||||
|
Tnnnn |
CO trunk number (0-9999) |
||||
|
Xnnnn |
non-CO trunk number (0-9999) |
||||
|
Spacer |
33 |
_ |
(blank) |
space |
|
|
Attendant |
34 |
f |
* |
attendant involved |
Attendant answered or initiated the call, then transferred it to an extension. |
|
(blank) |
attendant not involved |
||||
|
Time to Answer |
35-37 |
ttt |
ttt |
time to answer in seconds (0000 to 9999) |
Applies to incoming calls only. |
|
*** |
call unanswered |
||||
|
Spacer |
38 |
_ |
(blank) |
space |
|
|
Digits Dialed on the Trunk |
39-61 or 39-58 |
xxx...xxx |
xx..xxyyyyy
|
x...x: Node ID + extension number (14 digits maximum) yyyyy: actual digits dialed T: network call |
26 digits maximum (20 is Meter Pulses enabled). If number of digits dialed exceeds space, remaining digits are not shown. |
|
Tx..xxyyyyy |
|||||
|
Meter Pulses |
60-64 |
mmmmm |
mmmmm |
number of reversals received from outgoing trunk (00000 to 64000) |
Optional. If not enabled, digits are used for Digits Dialed on the Trunk field. |
|
Call Completion Status |
65 |
h |
A |
answer supervision (outgoing) |
|
|
B |
called party busy (incoming) |
||||
|
E |
caller error (incoming) |
||||
|
T |
Toll-denied (outgoing), TAFAS-answered (incoming) or pickup-answered (incoming) |
||||
|
I |
internal call |
||||
|
P |
MLPP Preemption |
||||
|
Speed Call/Call Forward Flag |
66 |
s |
S |
system or personal speed call |
For forwarded internal calls, Third Party field is blank. |
|
F |
external call forwarded using External Call Forward or internal call forwarded using Call Forward |
||||
|
Called Party |
67-73 |
qqqqqqq |
ccccccc |
extension number (0-9999999) |
Extension numbers can also contain # and *. IP trunks are identified by X9999. |
|
Tnnnn |
CO trunk number (0000-9999) |
||||
|
Xnnnn |
non-CO trunk number (0000-9999) |
||||
|
ATTmm |
attendant (00-99) |
||||
|
Transfer/ Conference Flag |
74 |
k |
T |
supervised transfer |
|
|
X |
unsupervised transfer |
||||
|
C |
3-way call or conference call |
||||
|
U |
path unavailable (ACD 2000) |
||||
|
I |
interflow (ACD 2000) |
||||
|
Spacer |
75 |
_ |
(blank) |
space |
|
|
Third Party |
76-82 |
rrrrrrr |
ccccccc |
extension number (0-9999999) |
Can also contain # and *. |
|
Spacer |
83 |
_ |
(blank) |
space |
|
|
Account Code |
84-95 |
aa...aa |
aa...aa |
account code number (2-12 digits, 00-99...99) or Tag Call Identifier (2 to 12 digits, a = 0-9, a-z, # or *) |
Optional. Note: Some third-party SMDR log readers can only handle numeric characters in this field. |
|
Route Optimization Flag |
96 |
s |
r |
pre-optimization trunk |
Applies to MSDN/DPNSS only. |
|
R |
post-optimization trunk |
||||
|
(blank) |
no route optimization |
||||
|
System Identifier |
97-99 |
iii |
iii |
System ID or Node ID (001-999, 000 if system and node ID not programmed) |
When both System and Node ID are programmed, field displays System ID. |
|
Spacers |
100 |
_ |
(blank) |
space |
|
|
MLPP Precedence Level |
101 |
j |
0 |
Flash Override
|
Shows call precedence level for preemption |
|
1 |
Flash |
| |||
|
2 |
Immediate |
| |||
|
3 |
Priority |
| |||
|
4 |
Routine |
| |||
|
With ANI/DNIS/ISDN/CLASS Number Delivery Reporting enabled: |
|||||
|
Spacer |
102 |
_ |
(blank) |
space |
|
|
ANI |
103-112 |
aa...aa |
aa...aa |
ANI number (1-10 characters, 0-99...99) |
|
|
Spacer |
113 |
_ |
(blank) |
space |
|
|
DNIS |
114-120 |
dd...dd |
dd...dd |
DNIS number (1-7 characters, 0-9999999) |
Only 7 rightmost characters are recorded. |
|
With Standardized Network OLI enabled: |
|||||
|
Spacer |
121 |
_ |
(blank) |
space |
|
|
Call Identifier |
122-129 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
|
Call Sequence Identifier |
130 |
s |
s |
call sequence identifier (A-Z) |
Does not rollover. |
|
Spacer |
131 |
_ |
(blank) |
space |
|
|
Associated Call Identifier |
132-139 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
When the "Extended Time to Answer" field is enabled in the SMDR Options form, the Time to Answer field is increased by one digit, and the spacer between the Calling Party and Attendant fields disappears.
The tables below show the changes to the SMDR fields when Extended Time to Answer is enabled. The changes are shown in bold. The same changes apply when ANI/DNIS/ISDN/CLASS Number Delivery Reporting and/or Standardized Network OLI are enabled.
The Standard SMDR record with Extended Time to Answer enabled has 90 characters:
zmm/dd_hh:mmp_hh:mm:ss_ppppftttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqk_rrrr_aaaaaaaaaaaasiii__
_________|_________|_________|_________|_________|_________|_________|_________|_________|
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Calling Party |
27-30 |
pppp |
cccc |
extension number (0-9999) |
Extension number can also contain * and #. |
|
ATTm or ATmm |
attendant console number (0-9 or 10-99) |
||||
|
Tnnn |
CO trunk number (000-999) |
||||
|
Xnnn |
non-CO trunk number (000-999) |
||||
|
Attendant |
31 |
f |
* |
attendant involved |
Attendant answered or initiated the call, then transferred it to an extension. |
|
(blank) |
attendant not involved |
||||
|
Time to Answer |
32-35 |
tttt |
tttt |
time to answer in seconds (0000 to 9999) |
Applies to incoming calls only. |
|
**** |
call unanswered |
||||
|
Spacer |
36 |
_ |
(blank) |
space |
|
The Extended Time to Answer SMDR with Extended Digit Length enabled record has 101 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_pppppppftttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqqk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|___
aaaaaaaaaaaasiii__
______|_________|__
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Calling Party |
29-35 |
ppppppp |
ccccccc |
extension number (0-9999999) |
Extension number can also contain * and #. |
|
ATTmm |
attendant console number (00-99) |
||||
|
Tnnnn |
CO trunk number (0-9999) |
||||
|
Xnnnn |
non-CO trunk number (0-9999) |
||||
|
Attendant |
36 |
f |
* |
attendant involved |
Attendant answered or initiated the call, then transferred it to an extension. |
|
(blank) |
attendant not involved |
||||
|
Time to Answer |
37-40 |
tttt |
tttt |
time to answer in seconds (0000 to 9999) |
Applies to incoming calls only. |
|
**** |
call unanswered |
||||
|
Spacer |
41 |
_ |
(blank) |
space |
|
If "SMDR Extended Reporting Level 1" is enabled in the SMDR Options form, the ANI and DNIS field sizes are increased, and two new fields are added: LDN Called (after the Called Party field) and Suite Identifier (after the DNIS field). The changes are shown in the tables below (only the affected fields are shown).
The table below shows the changes to the SMDR fields when Extended Time to Answer is enabled. The changes are shown in bold.
Note: When Extended Reporting Level 1 is enabled, Extended Digit Length, Extended Time to Answer and Standardized Network OLI must also be enabled.
The Extended Report Level 1 SMDR record has 162 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_pppppppftttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqq_lllllllk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|_________|_
aaaaaaaaaaaasiii___aaaaaaaaaaaaaaaaaaaa_dddddddddd_sssssss_psssccccs_pssscccc
________|_________|_________|_________|_________|_________|_________|_________|
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Called Party |
67-73 |
qqqqqqq |
ccccccc |
extension number (0-9999999) |
Extension numbers can also contain # and *. IP trunks are identified by X9999. |
|
Tnnnn |
CO trunk number (0000-9999) |
||||
|
Xnnnn |
non-CO trunk number (0000-9999) |
||||
|
ATTmm |
attendant (00-99) |
||||
|
Spacer |
74 |
_ |
(blank) |
space |
|
|
LDN Called |
75-81 |
lllllll |
lllllll |
extension number of attendant-answered call |
|
|
Transfer/ Conference Flag |
82 |
k |
T |
supervised transfer |
|
|
X |
unsupervised transfer |
||||
|
C |
3-way call or conference call |
||||
|
U |
path unavailable (ACD 2000) |
||||
|
I |
interflow (ACD 2000) |
||||
|
Spacer |
83 |
_ |
(blank) |
space |
|
|
Third Party |
84-90 |
rrrrrrr |
ccccccc |
extension number (0-9999999) |
Can also contain # and *. |
|
Spacer |
91 |
_ |
(blank) |
space |
|
|
Account Code |
92-103 |
aa...aa |
aa...aa |
account code number (2-12 digits, 00-99...99) or Tag Call Identifier (2 to 12 digits, a = 0-9, a-z, # or *) |
Optional. Note: Some third-party SMDR log readers can only handle numeric characters in this field. |
|
Route Optimization Flag |
104 |
s |
r |
pre-optimization trunk |
Applies to MSDN/DPNSS only. |
|
R |
post-optimization trunk |
||||
|
(blank) |
no route optimization |
||||
|
System Identifier |
105-107 |
iii |
iii |
System ID or Node ID (001-999, 000 if system and node ID not programmed) |
When both System and Node ID are programmed, field displays System ID. |
|
Spacer |
108 |
_ |
(blank) |
space |
|
|
Autovon Call Priority Level |
109 |
a |
a |
Autovon call priority level |
Autovon is not used in Release 8.0 or later. |
|
Spacer |
110 |
_ |
(blank) |
space |
|
|
ANI |
111-130 |
aa...aa |
aa...aa |
ANI number (1-20 characters, 0-99...99) |
|
|
Spacer |
131 |
_ |
(blank) |
space |
|
|
DNIS |
132-141 |
dd...dd |
dd...dd |
DNIS number (1-10 characters, 0-99...99) |
|
|
Spacer |
142 |
_ |
(blank) |
space |
|
|
Suite Identifier |
143-149 |
sssssss |
sssssss |
suite identifier |
|
|
Spacer |
150 |
_ |
(blank) |
space |
|
|
Call Identifier |
151-158 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
|
Spacer |
159 |
_ |
(blank) |
space |
|
|
Call Sequence Identifier |
160 |
s |
s |
call sequence identifier (A-Z) |
Does not rollover. |
|
Spacer |
161 |
_ |
(blank) |
space |
|
|
Associated Call Identifier |
162-169 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
| |||
|
cccc |
call number (0000-9999) |
|
If SMDR Extended Reporting Level 1 and Level 2 are enabled in the SMDR Options form, the Start Time field records the call start time to the second (hour:minute:second). Three new fields are added at the end: one for Two B-Channel Transfer Recording information and two for External Hot Desk User information.
The Extended Report Level 2 SMDR record has 195 characters:
zmm/dd_hh:mmp_hhhh:mm:ss_pppppppftttt_xxxxxxxxxxxxxxxxxxxxxmmmmmhsqqqqqqq_lllllllk_rrrrrrr_
_________|_________|_________|_________|_________|_________|_________|_________|_________|_
aaaaaaaaaaaasiii___aaaaaaaaaaaaaaaaaaaa_dddddddddd_sssssss_psssccccs_pssscccc
________|_________|_________|_________|_________|_________|_________|_________|
ttttt_eeeeeee_fffffff
________|_________|
|
Name |
Columns |
Symbol |
Format |
Definition |
Notes |
|
Called Party |
70-76 |
qqqqqqq |
ccccccc |
extension number (0-9999999) |
Extension numbers can also contain # and *. IP trunks are identified by X9999. |
|
Tnnnn |
CO trunk number (0000-9999) |
||||
|
Xnnnn |
non-CO trunk number (0000-9999) |
||||
|
ATTmm |
attendant (00-99) |
||||
|
Spacer |
77 |
_ |
(blank) |
space |
|
|
LDN Called |
78-84 |
lllllll |
lllllll |
extension number of attendant-answered call |
|
|
Transfer/ Conference Flag |
85 |
k |
T |
supervised transfer |
|
|
X |
unsupervised transfer |
||||
|
C |
3-way call or conference call |
||||
|
U |
path unavailable (ACD 2000) |
||||
|
I |
interflow (ACD 2000) |
||||
|
Spacer |
86 |
_ |
(blank) |
space |
|
|
Third Party |
87-93 |
rrrrrrr |
ccccccc |
extension number (0-9999999) |
Can also contain # and *. |
|
Spacer |
94 |
_ |
(blank) |
space |
|
|
Account Code |
95-106 |
aa...aa |
aa...aa |
account code number (2-12 digits, 00-99...99) or Tag Call Identifier (2 to 12 digits, a = 0-9, a-z, # or *) |
Optional. Note: Some third-party SMDR log readers can only handle numeric characters in this field. |
|
Route Optimization Flag |
107 |
s |
r |
pre-optimization trunk |
Applies to MSDN/DPNSS only. |
|
R |
post-optimization trunk |
||||
|
(blank) |
no route optimization |
||||
|
System Identifier |
108-110 |
iii |
iii |
System ID or Node ID (001-999, 000 if system and node ID not programmed) |
When both System and Node ID are programmed, field displays System ID. |
|
Spacer |
111 |
_ |
(blank) |
space |
|
|
Autovon Call Priority Leve |
112 |
a |
a |
Autovon call priority level |
Autovon is not used in Release 8.0 or later. |
|
Spacer |
113 |
_ |
(blank) |
space |
|
|
ANI |
114-133 |
aa...aa |
aa...aa |
ANI number (1-20 characters, 0-99...99) |
|
|
Spacer |
134 |
_ |
(blank) |
space |
|
|
DNIS |
135-144 |
dd...dd |
dd...dd |
DNIS number (1-10 characters, 0-99...99) |
|
|
Spacer |
145 |
_ |
(blank) |
space |
|
|
Suite Identifier |
146-152 |
sssssss |
sssssss |
suite identifier |
|
|
Spacer |
153 |
_ |
(blank) |
space |
|
|
Call Identifier |
154-161 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
|
Spacer |
162 |
_ |
(blank) |
space |
|
|
Call Sequence Identifier |
163 |
s |
s |
call sequence identifier (A-Z) |
Does not rollover. |
|
Spacer |
164 |
_ |
(blank) |
space |
|
|
Associated Call Identifier |
165-173 |
pssscccc |
p |
plane (A-Z, odd letters for plane A, even letters for plane B) |
|
|
sss |
system identifier (000-999) |
||||
|
cccc |
call number (0000-9999) |
||||
|
Two B-Channel Transfer Recording |
174-179 |
tttttt |
tttttt |
tag ID provided by the CO |
|
|
Spacer |
180 |
_ |
(blank) |
space |
|
|
Calling External Hot Desk User |
181-187 |
eeeeeee |
ccccccc |
extension number (0-9999999) |
|
|
Called External Hot Desk User |
189-195 |
fffffff |
ccccccc |
extension number (0-9999999) |
|
