Tag Call

Description:

The Tag Call feature allows phone users to signal that they are the victim of a malicious call. This Malicious Call Indication is logged as an SMDR record (see Malicious Call Trace for more information).

When the Tag Call is accepted, a Malicious Call Indication is sent, "Thank You" is shown on the set display of the user that tagged the call, and a Malicious Call Trace SMDR record is generated when one of the parties goes on-hook. If the Tag Call is not accepted, "Not Allowed" is displayed (non-display sets: re-order tone is heard; user must  dial the Call Hold-Retrieve Feature Access Code to return to the call) and no SMDR records are generated.

Malicious calls can be recorded using the Record-A-Call feature (when available).

CAUTION: Tagging a non-malicious call may result in fines or other penalties.

Conditions and Feature Interactions

• Applies only to two-party active calls.

• Cannot tag a call in dialing state.

• Cannot tag calls on hold.

• Cannot tag calls when in a conference call.

• Cannot tag calls with a Feature Access Code when another call is on soft Hold.

• Cannot tag calls when phone rehomed to its secondary ICP.

• Applies to internal and external calls.

• If SMDR records for a particular call type are disabled, no Malicious Call Trace records are generated. For example, if the call is internal and Internal SMDR records are disabled then no SMDR records are written for the call.

• SUPERSET 4015: The Tag Call feature key can only be programmed using the System Administration Tool or the Group Administration Tool.

• 5005 IP Phone, 5010 IP Phone, 5205 IP Phone, 5207 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode): The Tag Call feature key can only be programmed from the System Administration Tool, the Group Administration Tool or the Desktop Tool.

Programming

• Note: Make sure Malicious Call Trace is programmed before programming a Tag Call Feature Access Code or feature key.

To program a Tag Call Feature Access Code:

• Feature Access Codes form

• Enter a code for Tag Call.

To program a Tag Call feature key from the System Administration Tool:

• Multiline Set Keys form

• Set the Line Type to "Tag Call".

• Ensure the Directory Number field is blank.

• Ensure the Ring Type field is blank.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

SUPERSET 4025, SUPERSET 4125, 5020 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator

To program a Tag Call feature key:

1. Press Superkey.

2. Select a feature key.

3. Press Change.

4. Press No until "Tag Call" appears.

5. Press Yes. The set displays "Key Saved".

To tag a call as malicious:

• Press the Tag Call feature key during an active two-party call.

- or -

1. Press Trans/Conf during an active two-party call.

2. Enter the Tag Call Feature Access Code.

SUPERSET 4015, 5005 IP Phone, 5010 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5304 IP Phone, 5340 IP Phone, 5312 IP Phone

To tag a call as malicious:

• Press the Tag Call feature key during an active two-party call.

- or -

1. Press Trans/Conf during an active two-party call.

2. Enter the Tag Call Feature Access Code.

SUPERSET 4150 phone

To program a Tag Call feature key:

1. Press SuperKey. The set displays "Select a Feature".

2. Press More until "Display Keys" appears.

3. Press Display Keys. The set displays "Select a Personal Key".

4. Select the key that will be the Tag Call feature key.

5. Press Change.

6. Press More until "Tag Call" appears.

7. Press Tag Call. The set displays "Thank You".

To tag a call as malicious:

• Press the Tag Call feature key during an active two-party call.

- or -

1. Press Trans/Conf during an active two-party call.

2. Enter the Tag Call Feature Access Code.

SUPERCONSOLE 1000, 5540 IP Console, 5550 IP Console, SUPERSET 4001, 5001 IP Phone, 5201 IP Phone, 5230 IP Phone, Your Assistant, Your Assistant Softphone Option, OpenPhone 27

To tag a call as malicious:

1. Press Trans/Conf during an active two-party call.

2. Enter the Tag Call Feature Access Code.

5235 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone and 5360 IP Phone

To tag a call as malicious:

• Press the programmed Tag Call key while the call is in progress.
  
  - or -

1. Press .

2. Dial the appropriate feature access code.

5560 IPT

• Press the programmed Tag Call key while the call is in progress.

5140 IP Phone, 5240 IP Phone

To program a Tag Call quick key:

1. Press SETTINGS.

2. Press the key you want to program as a Tag Call quick key.

3. Press the Change Key command key.

4. Press Next... until Tag Call is displayed.

5. Press Tag Call.

6. Press SETTINGS.

To tag a call as malicious:

• Press the Tag Call quick key during an active two-party call.

- or -

1. Press Trans/Conf during an active two-party call.

2. Enter the Tag Call Feature Access Code.

ONS telephones

To tag a call as malicious:

• Flash hook then dial the Tag Call Feature Access Code during an active two-party call.
  You are automatically returned to the call in progress.

Symbol NetVision Phone and MiNET Wireless Phone:

To activate Tag Call:

1. Press FCT.

2. Select Trans/Conf.

3. Dial the Tag Call Feature Access Code.

SpectraLink NetLink e340 and i640 Wireless Telephones

To program a Tag Call feature key:

1. Press Menu.

2. Press Supr.

3. Press Yes.

4. Press FCN.

5. Press the "Down" button on the left side of the handset to highlight an UNUSED key.

6. Press the "Select" button on the left side of the handset (middle button) to select the key.

7. Press Chng.

8. Press No until "Tag Call" appears.

9. Press Yes. "Key Saved" appears in the display.

10. Press and hold  to power off the phone. Then press to power the phone back on. You must power the phone off and then on again to update the phone menu with the new feature key label. .

To tag a call as malicious:

1. During an active two-party call, press FCT until the Tag Call feature key is displayed.

2. Select the Tag Call feature key.

- or -

1. Press FCT during an active two-party call.

2. Select Trans/Conf.

3. Enter the Tag Call feature Access Code.

• Malicious Call Trace