Press Cancel or 
(this ends the recording, not the call).
Record-a-Call allows extension users to record a two-party call when one party is connected to a trunk. The recorded conversation is stored in the users' voice mail mailbox. You have the option of using the ports that store voice mail messages for Record-a-Call, or you can set up ports exclusively for recorded messages.
You can configure this feature to automatically
record incoming trunk calls when the call is answered at the extension, or
record external outgoing calls that are made from a system extension to destinations on the Public Switched Telephone Network (PSTN), or
record both incoming trunk calls and external outgoing calls for the same extension.
Record-a-Call should only be used in conjunction with the laws of the jurisdiction where the call is placed from and/or the laws of the jurisdiction of the place being called. Mitel is not liable for misuse of this feature in a manner that does not conform with the applicable law. for example: laws involving wiretapping, eavesdropping, electronic surveillance, call recording etc. Dealers should warn the customer in writing that they are responsible for the use of this feature in accordance with the law, and that in many jurisdictions both parties must be made aware that the call is being recorded.
Record-a-Call requires the Advanced Voice Mail purchasable option.
Record-a-Call is only available on some phones; see Feature Availability below for more information. It is not supported on the 5550 IP Console or SIP phones.
Record-a-Call is supported for the 5230 IP Phone and the OpenPhone 27 in Auto-record mode only (see Programming Note).
Record-a-Call functionality has the following constraints:
Record-a-Call can only be used in two-party calls when one party in the call is a trunk.
Record-a-Call can interoperate with Auto-record or user invoked recording.
The 5230 IP Phone and the OpenPhone 27 handset can only use the Auto-record mode.
On a SUPERSET 4015 set, you can use Auto-record mode, or you can press a pre-programmed Feature Access Key to start recording. In both cases (Auto Record or pre-programmed Feature Access Key) you MUST set COS Option "Save Recording on Hang-up" to YES. On a SUPERSET 4015 set, you cannot save recordings by pressing softkeys. To program a "Record-a-Call" Feature Access Key, see Feature Keys.
Record-a-Call prompts are only displayed on supported devices when the device is connected to a trunk.
Record-a-Call Feature Access Keys are only functional when the device is connected to a trunk.
An IP networking trunk party is permissible.
Phones are Record-a-Call-enabled using COS option programming.
The features Intrude, Group Page, Directed Page, Silent Monitor are rejected by devices in Record-a-Call conference.
Use of Record-a-Call preempts any existing Silent Monitor.
The "COV/ONS/E&M Voice Mail Port" feature must not be enabled in the Class of Service of the incoming trunk. If the "COV/ONS/E&M Voice Mail Port" feature is enabled for the trunk of the incoming call, the Record Call feature key will not function.
A 3300 ICP supports a maximum of:
12 concurrent Record-a-Call sessions on systems with a 300 or 450 MHz processor controller.
6 concurrent Record-a-Call sessions on systems with a 133 MHz processor controller. Note that 12 concurrent sessions can be programmed and used on systems with a 133 MHz processor, but the system may experience performance problems if more than six concurrent sessions are permitted, and the system is running at the standard business traffic levels (6 ccs per user).
Each Record-a-Call session uses one three-party conference resource, and one voice mail port.
Tones are not given to any party to indicate that the call is being recorded.
A voice mailbox must be programmed against the extension's prime directory number.
For networked voice mail, the Recorder hunt group must be programmed on the same switch as the set requiring Record-a-Call support. The feature will not work if the Recorder hunt group is programmed on another switch and referenced via a remote directory number.
For resilient NuPoint voice mail, the feature will work at each of the resilient controllers.
Unlike regular voice mail sessions, Record-a-Call sessions do not time out after five minutes. However, 60 seconds of silence in the conversation will cause automatic termination of the Record-a-Call session.
Record-a-Call recordings DO NOT activate the Message Waiting Indicator. When the user accesses the mailbox, the Voice Mail prompts, "You have 'N' new message, 'N' saved messages and 'N' recorded conversations." The recorded conversations is stored in order of arrival and interspersed with any new/saved messages.
If the system goes out of service while a message is being recorded (that is, before the user saves the message), the message will not be available after the system is rebooted.
The message "recorder not available" appears under the following conditions:
a Record-a-Call session has already been initiated by one of the participants
a caller attempts a session during a conference call
no voice mail ports are available
If an inbound trunk is being automatically recorded at an extension and you place the call on hold, park the call, or transfer it, the recording stops.
During the recording, if you place the call on hold or park the call, the recording stops. The recording is not continued when you retrieve the call from hold or call park. If you wish to continue recording, you must manually re-start the recording; in this case, you will have two recordings for this call.
During the recording, if the person you called places you on hold or park, the recording still continues.
During the recording, if either you or the person you called, press the Trans/Conf button, the recording stops.
If you have Record-a-Call enabled, the Record-a-Call prompt takes precedence over the Add Held prompt. To use the Add Held feature, you must disable the Record-a-Call feature.
The Record-a-Call feature preempts the ACD Silent Monitoring feature. Therefore, an ACD Supervisor cannot silent monitor an ACD Agent while a call is being recorded from the agent's extension.
Campon is supported, but without indications and softkey prompts (Call Waiting display, Trade softkey, Campon tone) for parties that are involved in a Record-a-Call conference. Camped on calls mature when the call completes (or when another member of a busy multicall/key group including a prime currently in Record-a-Call conference goes idle).
The Intrude, Group Page, Directed Page, and Silent Monitor features are not supported while a device is in a Record-a-Call conference.
During a Record-a-Call conference, the Trade soft key is not available. If the user stops the recording by pressing Stop&Save or Stop&Erase softkeys, then the Trade prompt is displayed automatically.
Outgoing Record-a-Call is not supported on a phone that is locked. Hence, a Record-a-Call session is not automatically started if a caller makes an emergency call to a PSTN destination from a locked phone.
The following conditions apply to automatic call recording:
If automatic call recording is enabled, you must set the "Save Recording on Hang-up" COS option to YES, or you must manually press the Save key before you hang up.
Any trunk that is designated as a "Public Trunk" in the Class of Service Options form supports automatic outgoing Record-a-Call.
Automatic recording of outgoing calls is supported for calls that are placed from an extension on a 3300 ICP system across 3300 ICP transit nodes to a destination on the PSTN.
Automatic recording of outgoing external calls is supported for transfers if the internal party transferred to the PSTN destination is considered by the system to be the originator of the call. Similarly, automatic recording of incoming trunk calls is supported for transfers if the internal party transferred to the incoming trunk is considered by the system to be the terminator of the call. To ensure automatic recording of transferred calls involving a PSTN destination, enable automatic recording of both incoming trunk and outgoing external calls in the internal party's COS.
Automatic recording of outgoing calls is supported for calls that are forwarded, diverted, or rerouted to destinations on the PSTN.
Automatic recording of outgoing calls is not supported for recalls. Recalls from PSTN destinations are considered incoming calls. Recalls can be automatically recorded if Record-a-Call - Start Automatic Incoming Call Recording is enabled in the COS of the internal phone.
An extension in automatic record mode that is placed on hold does not receive Music on Hold as would be expected when the holding party is on another cluster element.
Outgoing calls placed to External Hot Desk users are not automatically recorded. The system does not consider External Hot Desk users as PSTN destinations. However, outgoing calls placed by an External Hot Desk user to a PSTN destination can be auto recorded.
A Record-a-Call session will not be automatically started if you call an external PSTN destination while you have a call on hold.
Automatic Record-a-Call for Outgoing External Calls is not supported for the Superconsole 1000.
Record-a-Call
Active: YES or NO
YES allows extensions with the COS to record calls.
Record-a-Call
- Start Automatic Incoming
Call Recording : YES or
NO
Select YES to record incoming trunk
calls automatically when the call is answered at the set; outgoing calls
are not recorded automatically.
Record-a-Call - Start Automatic Outgoing External
Call Recording: YES or NO
Select YES to automatically record external outgoing calls that are
made to destinations on the Public Switched Telephone Network (PSTN).
Recording begins when the call is answered at the PSTN destination.
Record-a-Call
- Save recording on Hang-up: YES or NO
YES saves the recording when the recording party hangs up or upon call
tear down; no explicit Save required. Use this setting for the SUPERSET
4015, 5010 IP Phone, 5207 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual
Mode), which do not have softkeys that allow users to start and stop recording.
Note: To avoid filling up the mailbox, use this option with discretion.
Ensure that the incoming trunks do not have the "COV/ONS/E&M Voice Mail Port" feature enabled in their Class of Service. If the "COV/ONS/E&M Voice Mail Port" feature is enabled for the trunk of the incoming call, the Record Call feature key will not function.
Programming Note: For the SUPERSET 4015, 5010 IP Phone, 5207 IP Phone, 5212 IP Phone, 5312 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5230 IP Phone, Navigator, and the OpenPhone 27 handset you can also set all three of the above Record-a-Call COS settings to YES and skip the step of programming a feature key.
Station Attributes form
Assign the COS to extensions requiring
use of Record-a-Call feature.
Note: If you assign the Record-a-Call COS option to an extension that
does not have a mailbox programmed against its prime directory number,
the Record-a-Call prompts are displayed, but the feature is not active.
Program a Record-a-Call feature key on the extensions.
If you are programming a 5240, 5140 or 4150 set, you do not need to program a feature key.
Hunt Groups form
Set up a hunt group of type Recorder for the voice mail ports dedicated to Record-a-Call use.
Add the directory number for each Record-a-Call voice mail port to this Hunt Group.
Note: When assigning voice mail ports to a Record-a-Call hunt group, do not remove these ports from the Voice Mail hunt group. See Voice Mail Message Waiting Indicator Programming Guidelines for more information.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Notes:
You must enable the "Record-a-Call Save Recording on Hangup" option in the COS of these sets.
You cannot stop and restart (pause) a recording on these sets.
While on a 2-party call:
Press the Record Call key to start recording.
Put the call on hold to save the recording; take the call off hold to start a new recording.
Hangup or press CANCEL to end the call and save the recording.
To listen to a recording:
Lift the handset.
Access your voice mailbox.
Follow the prompts to retrieve the recording.
To Record-a-Call manually
While you are in a two-party conversation, press the Record Call feature key or softkey. The LED lights solid when recording.
To pause recording:
Press the Pause softkey.
To resume recording after pausing:
Press the Resume softkey.
To stop and save a recording
Press the Record Call feature key or softkey. The LED goes off when not recording.
To stop and erase a recording
Press Cancel or (this ends the recording, not the call).
To listen to a recording
Lift the handset, dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
To start recording while on a two-party call:
While you are in a two-party conversation, press the Record Call feature key.
To pause recording:
Press the Pause softkey.
To resume recording after pausing:
Press the Resume softkey.
To stop a recording without saving it:
Press the Stop&Erase softkey.
To stop and save a recording:
Press the Stop&Save softkey.
Putting the call on hold saves the recording;
taking the call off hold starts a new recording. Depending on system programming,
hanging up, or pressing Trans/Conf, 
, or a DSS key, may also save the recording.
To listen to a recording:
Lift the handset.
Access your voice mailbox.
Follow the prompts to retrieve the recording.
To Record-a-Call manually
While you are in a two party conversation, press the Record Call feature key. (A 5140 IP Phone or 5240 IP Phone user can press the Record-a-Call command key or softkey.)
The quick icon on the 5140 IP Phone and 5240 IP Phone will be on solid while you are recording.
If the recording device is not available, press the Cancel feature key/softkey (or CANCEL) to return to the two party talk state.
Pressing the Pause and Resume feature keys/softkeys lets you have control over the voice mail to pause and resume the recording. The quick key icon on the 5140 IP Phone and 5240 IP Phone will flash while the recording is on pause.
To discard the recording, disconnect the voice mail and return to the two party call state (COS Option Record-a-Call - Save recording on Hang-up disabled)
Press the Stop and Erase, Erase feature key/softkey, or CANCEL (pressing CANCEL here ends the call).
To stop the recording, save the recording in your mailbox, and return to the two party call state
Press the Stop & Save, or Save feature key/softkey.
To listen to a recording
Lift the handset, dial the number to access your voice mailbox, and follow the prompts to retrieve the recording.
SpectraLink Wireless Phones
To Record-a-Call manually
While you are in a two-party conversation, press FCN then press the shortcut key for the Record Call feature.
To stop and save a recording
Press FCN then press the shortcut key for the Record Call feature.
To listen to a recording
Dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
SUPERCONSOLE 1000 and 5540 IP Console
To Record-a-Call manually
While you are in a two-party conversation, press the F2 Record Call softkey.
To place the current call on hold to answer another call
While you are in a two-party conversation, press the F4 Flash softkey.
To pause or resume recording
While you are in a two-party conversation, press the F7 Pause/Resume softkey.
To stop and save a recording
While you are in a two-party conversation, press the F8 Stop&Save softkey.
To stop and erase a recording
While you are in a two-party conversation, press the F9 Stop&Erase softkey.
To listen to a recording
Dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
