When programmed for any of the supported devices, this feature logs missed, external answered incoming calls, and external outgoing calls for the device. Once the call limit (see Conditions) has been reached, the oldest record is replaced as each new one is received.
Note: Calls within a cluster are considered internal calls. These calls do not generate call history records. Calls to another cluster are considered external calls and do generate records.
Users can display the following call information:
if available, name of the caller (incoming calls)
called party name (outgoing calls)
start time of the call
type of call (missed calls, incoming, outgoing)
Phone users can
filter their record views by call type
delete old records after they have viewed them
return missed calls by pressing a softkey or feature key
prefix ARS digits required to make external calls (users can also add or subtract prefix digits manually).
Hot-desk users can maintain their call history recording, and can view their call history record, even when logged into another extension.
To view call history, sets must be in idle state.
Call History is not supported for ACD sets.
5020, 5220, 5224, 5010, 5207, 5212, 5312, and 5215 IP Phones and Navigator can store up to 20 call records (default). The maximum number of records can be set in the "Call History - Default Call History Records" field of the System Options form.
The 5330 and 5340 IP Phones and the 5324 IP Phone can store up to 50 call records regardless of the number that is programmed in the "Call History - Default Call History records" field in the System Options form. Once the 50-call limit has been reached, the oldest record is replaced as each new one is received.
See Program Call History for IP phone programming requirements.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
To view call log details:
From the idle display, press Applications and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.
Press
Missed to view your missed calls (if any).
All to view a list of all logs (5340 IP only)
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
Use the navigation keys at the bottom of the display to move to the previous, first, or next page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.
Press the
key to the right of the log to call the contact (5340 IP Phone only)
or
Press the key to the left of the log to display the call details
Name and number (if available)
Log type and number of attempts (for example 2x)
Type of call: Transfer (Tsf.) or Conference (Conf.)
Time and date of log
Duration of call in hours:minutes:seconds (for Made and Answered logs).
Do one of the following:
If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number or press To Contacts to save the contact details to the People application (5340 IP Phone only).
Press
or 
at the bottom of the set to display details for another
log.
Press Close to return to the previous list.
To review call log icons:
Press Applications, press Help, press Key Icons.
Press or to navigate to the list of Call History icons.
Note that New" logs are any logs that have been generated since the
last time you accessed the Call History application.
To delete an individual log:
Press the key to the left of the log to display the call details and then press Delete Log Entry.
To delete all logs by type
From the idle display, press Applications and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.
Press
Missed to view your missed calls (if any).
All to view all logs (5340 IP only)
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
Press Delete List to delete all logs from the currently displayed list.
You are prompted to confirm the delete. Press Delete.
To display the call history, and view call detail:
Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), and the number of new missed calls is indicated with an *.
To browse though the list of missed calls, press the Yes softkey, followed by the UP and DOWN keys to scroll through the list. To view answered or outgoing calls, press the No softkey (once for answered, twice for Outgoing). Use the UP and DOWN keys to scroll through the list of answered or outgoing calls.
To view the dialed number, press the Detail softkey while the call record is displayed. Press the Next softkey to display the time and date.
To return a call:
Display the call you want to return.
Do one of the following:
If the call is internal, and the caller name is known, press the Call softkey. For unknown numbers, the Call softkey is not be displayed.
If the call is external, and you normally
need to precede external calls with an outgoing call digit such as
9", it's likely that your system administrator has programmed
your system to insert the "9" for you. In this case, pressing
the Call softkey
initiates the call immediately. If the system is unable to complete the
dialing automatically, you will be prompted edit the dialed digits manually.
Position the flashing cursor at the first digit
position, and a ß
softkey icon appears on the right side of the display.
Use the ß
softkey to delete the left most digit, or just dial
digits to insert them. After you have the edited the digit string, press
the Call softkey
to dial the number.
To delete all missed, answered, or outgoing calls from call history:
After selecting the type of logs you wish to delete, press the DeleteAll softkey.
Confirm that you want to delete all items by pressing the Yes softkey.
To delete a particular call from call history:
With the call log displayed, press the Delete softkey.
To display call history, and view call detail:
Press the Call History feature key. The total number of missed calls is displayed in brackets and the number of new missed calls is indicated with an *.
To browse though the list of missed calls, press the * key (Yes), followed by the UP and DOWN keys to scroll through the list. To view answered or outgoing calls, press the # key (No) once for answered, twice for Outgoing. Use the UP and DOWN keys to scroll through the list of answered or outgoing calls.
To view the number, press the # key (Options) while the call record is displayed. When the options screen is displayed, press the * key (Details) to display the number. From the number display, press the # key (Next) to display the call time and date.
To return a call:
Display the call you want to return.
Do one of the following:
If the call is internal, and the caller name is known, press the * key (Call). For unknown numbers, the * key (Call) is not displayed.
If the call is external, and you normally need to precede external calls with an outgoing call digit such as "9", it's likely that your system administrator has programmed your system to insert the "9" for you. In this case, pressing the * key (Call) initiates the call immediately. If the system is unable to complete the dialing automatically you will be prompted to edit the dialed digits manually. Position the flashing cursor at the first digit position, and a (ß) icon appears on the right hand side of the display. Use the # key (ß) to delete the left most digit, or just type digits to insert them. After you have edited the digit string, press the * key (Call) to dial the number.
To delete all missed, answered, or outgoing call logs:
After selecting the type of logs you wish to delete, press the # key (DeleteAll).
Confirm that you want to Delete all Items by pressing the * key (Yes).
To delete a particular call from call history:
With the call log displayed, press the # key (Options).
The Options menu is displayed. Press the # key (Delete).
