The System Options form is used to specify parameters that are used system-wide during call processing and data switching.
|
Parameter |
Description |
Default Value |
|
Callback Cancel Timer |
Enter a value in the range of "1" to "24" hours, in increments of 1 hour. This timer defines the length of time for which callbacks will remain in effect. |
8 hours |
|
Callback Activation |
Select "Prime" to enable callbacks that have been set on key system or multicall groups to be matured by only the prime number of the group. Select "Group to enable callbacks to be matured by any number of the group. |
Group |
|
Call Rerouting Timer |
Enter a value in the range of "5" to "60" seconds, in increments of 1 second. This timer defines the length of time which a call will ring a station before being rerouted to the second alternative number for the station. |
22 sec |
|
Ringing Cadence for Tie Line Calls |
Select "Internal" to indicate that a single ringing cadence is to simulate an internal call or "External" to indicate that a double ringing cadence is to simulate an external call. Enabling External Trunk Standard Ringback in the COS overrides this setting. |
External |
|
DTRX Autobaud Timeout |
Enter the length of time for which the system will wait for the user to enter the autobaud/autoparity character sequence. Enter a value in the range of 0 to 240 seconds. |
60 seconds |
|
DTRX Inactivity Timeout |
Enter a value in the range of 0 to 240 seconds, in increments of 1 second. This value defines the length of time for which the system will wait for activity on a data line before disconnecting the call. |
60 seconds |
|
DTRX DSA Response Format |
This field is used to select the desired format of response information in a digital service application session (DNI DTRX). Valid entries are Text, Code, and Both. The field will default to Text. |
Text |
|
Data Line Error Threshold |
Enter the error rate, defined in 1/10 of a percent increments, that the system will tolerate before declaring a data circuit unusable. This is a bit error tolerance for the circuit. |
100 |
|
Loop Signalling Trunks - Invalid DN Handling |
Select "Immediate" to immediately divert to a system attendant, RAD or reorder tone, when a number dialed is not accepted by the system. Select "Delay" to force the system to wait for all digits in the invalid number to be dialed before diverting the call. The Intercept Handling form is used to determine whether invalid dialed numbers are diverted to the system attendant, a RAD or to reorder tone. |
Immediate |
|
Maximum CO Trunks in a Conference |
Enter a number in the range of "0" to "8" to indicate how many CO trunks will be allowed to participate in any given conference call. The system supports a maximum of 8 CO trunks in a conference. |
1 |
|
Maximum Parties in a Conference |
Enter a number in the range of "3" to "8" to indicate how many parties will be allowed to participate in any given conference call. The system supports a maximum of 8 parties in a conference. |
5 |
|
Maximum Trunks in a Conference |
Enter a number in the range of "0" to "8" to indicate how many trunks of any type will be allowed to participate in any given conference call. The system supports a maximum of 8 trunks in a conference. |
4 |
|
Music on Hold |
Select "Yes" if Music on Hold is provided. |
No |
|
SUPERSET Callback Message Cancel Timer |
Enter a number in the range of 1 to 255 hours, in increments of 1 hour. This value defines the length of time for which a callback message will be displayed on a telephones LCD display. If this field is left blank the message will not be cancelled.
|
24 |
|
DTRX Herald Message |
Enter a message from 1 to 77 characters in length which the DTRX is to display when a data call is initiated from a terminal. Leaving this entry blank will disable the DTRX Herald Message feature. |
Blank |
|
AC System |
Select "Yes" if the system is powered by ac supply. |
Yes |
|
Battery Backup |
Select "Yes" if the system has battery backup. |
No |
|
Battery Cabinet Alarm Information |
Indicates if an alarm is to be raised when battery power is expected but not available. If the alarm is not driven by an input signal from the system support module (available in the UK only), select "No". |
No |
|
This name displays in a read-only format. The System Name is used as the system identifier in the system logs. See the Network Elements form to change the system name. This field is required when using Networked Voice Mail.
|
Blank | |
|
Disable End of Dial Character (#) |
Select "Yes" to disable the end-of-dial character, "#". This option is used in conjunction with toll control based on digits dialed. When the option is enabled, the "#" key on industry-standard DTMF-type telephones no longer forces the end of dialing. The result is that the DTMF receiver remains connected until the complete digit string has been dialed. No extra digits may be dialed undetected. |
No |
|
Interconnect Checking for Conference Calls |
Select "Yes" to force interconnect checking on conference calls. |
No |
|
Last Number Redial Source |
Determines which number will be viewed as the last number dialed (either the last trunk number dialed, the last CO trunk dialed, or the last number dialed, whether a trunk or not). Select from "All Trunks", "CO Trunks", or "All Calls". |
All Trunks |
|
Route Optimization Establishment Timer |
Enter a value in the range of "5" to "120" seconds, in increments of 1 second. This timer defines the length of time which is allowed to establish an optimum route call. |
10 seconds |
|
Route Optimization Attempts |
Enter a number in the range of "0" to "3" to indicate how many attempts are to be made at finding at optimum route for a particular call. A value of zero disables route optimization. If Route Optimization Network ID or Route Optimization Trailing Digits, or both, are blank, route optimization is also disabled. Note that when a call on an IP trunk is route optimized, the parties on the call will experience a 0.5 second (or less) break of silence in the call. |
3 |
|
Enter the character string that is to be used as the system identifier for network routing purposes. The maximum number of digits is 7. |
Blank | |
|
Enter the number of digits (in the range of 2 to 26) that are to follow the Network ID in the dialing string. |
Blank | |
|
Dialed Number Editing For Trunks |
Select "Yes" and users of Mitel display telephones can edit the number to be dialed. |
Yes |
|
Number of Forward Hops |
Enter a number between "2" and "10" to indicate the number of times a call is to be forwarded or rerouted before it stops. |
2 |
|
Multiline Set Display 24 Hour Format |
Select "Yes" to activate the 24-hour format time display on Mitel IP display telephones. The default setting is a 12-hour A.M./P.M. format display. Note that the system does not update the displays with the new time format immediately. However, all sets are updated with the new format within one hour. It is recommended that you change the time format after office hours. |
No |
|
Att (Attendant) Cancel-All Feature Access |
Select "Both" to allow an attendant to cancel call forwarding and DND for all stations. To allow an attendant to only cancel call forwarding for all stations, select "CFWD". To allow an attendant to only cancel DND for all stations, select "DND". To prevent an attendant from using either of these functions select "None". |
Both |
|
ACD - Auto Logout Last Agent On No Answer |
Select "Yes" to automatically log out the last agent in a group. |
No |
|
Call Forwarding Always - Line Status Indicator ON |
When this option is set to "Yes", the line status indicator for a prime, key system, or multicall line is lit when Call Forwarding Always is enabled. Note: This option does not apply to DSS/BLF keys. |
No |
|
Night Answer Prompt for Network Configuration |
Set to "Yes" if the Night Bell is programmed as an RDN. Set to "No" if the Night Bell is programmed as an ONS port. Note the ACD sets or sets that are allowed to monitor agents will not display the Night Answer prompt. |
Yes |
|
DISA Number Lock-Out Timer |
If the system records a number of failed attempts greater than the number specified in the DISA Failed Attempts Before Lock-Out field, the DISA number or External Hot Desk User login PIN being dialed will go into DND mode. The duration of DND mode can be set between 0 and 15 minutes. |
15 min |
|
DISA Failed Attempts Before Lock-Out |
Enter the number of failed attempts that are permitted on a DISA or External Hot Desk User login PIN number before going into DND mode. The number of attempts can be set between 3 and 255. |
3 attempts |
|
Speed Call Pause Duration |
Enter the duration of a single pause character in a Speed Call string (1-10 seconds). |
3 sec |
|
Set Registration Access Code |
Enter an access code to register a new IP telephone into the system. The access code consists of digits to add at the beginning of a PIN when registering an IP telephone (may be 3-10 digits).
|
Blank |
|
Set Replacement Access Code |
Enter an access code to override an already registered IP telephone. The access code consists of digits to add at the beginning of a PIN when registering an IP telephone (may be 3-10 digits).
|
Blank |
|
Set Registration Security |
Enter the number of attempts a user has to register an IP telephone. One to ten attempts are allowed (leaving the field blank means that unlimited attempts are allowed). |
Blank |
|
Resource Tuning Threshold |
Enter a value from 0 - 100 to set the minimum E2T resource threshold. A value of "0" turns off threshold checking. |
0 |
|
Select "Yes" to allow the system to signal diversion requests to the network. If this feature is disabled, the system still responds to diversion requests (from QSIG or DPNSS), but does not signal them. Note: this feature affects the operation of some Cancel Call Forward features (see Call Forward). |
No | |
|
Select "Yes" to light BLF indicators associated with prime DNs when the set is busy on any of its line appearances. If the BLF is associated with a non-prime directory number, it is lit when a call to that number would encounter a busy line. A set is always considered busy if it cannot receive a call on its prime line. |
No | |
|
Select "Yes" to allow ACD agents to enter reason codes when placing sets into a Make Busy state. This field does not apply to Hot Desk users. |
No | |
|
ACD Real Time Events Feature Level |
Enter "1" to generate a Hold Retrieve event under the following conditions: A held call is retrieved on the key line on which the agent that initiated the hold originally placed the party. Any variation will be considered Hold Abandon. |
0 |
|
Advice of Charge Feature Active |
Select "Yes" to display the current call charges on any display-capable set. See also Advice of Charge Description. |
No |
|
Advice of Charge - Surcharge |
Surcharge units are in tenths, 1/10, of the local currency. |
Default: Zero Minimum: Zero Maximum: 9999 Disabled: Zero |
|
Advice of Charge - Multiplier |
Multiplier units are in thousandths, 1/1000, of the local currency. |
Default: Zero Minimum: Zero Maximum: 2000 Disabled: Zero |
|
Camp-on Repetitive Tone Timer |
Enter the time, in seconds, of the interval at which a system tone is played to a person involved in a call to alert that person that someone has camped on to their line, and that there is a call waiting. The camp-on tone is played in the ear piece or at the speaker of the person who is receiving the camp-on. The tone is removed if the camped-on call is abandoned. If the timer is set to zero, a single camp-on tone is played at the time the camp-on occurs. If the timer is set to a low value, the system tone may interrupt the audio. To avoid this problem, use a value greater than five seconds. Constraints: None. |
Default: Zero Minimum: Zero Maximum: 60 Disabled: Zero |
|
Conference/Call Intrusion Repetitive Tone Timer |
Enter the time, in seconds, of the interval at which a system tone is played during a conference or during a call intrusion. The tone is repeated at the specified interval for the duration of the call. If this value is set to zero, parties on a Conference hear a single tone when the conference call is established. For the Override feature, the parties hear a tone approximately every 5 seconds. Constraints: Repetitive tones are not used during the operation of the following features:
The tones are not played if
|
Default: Zero Minimum: Zero Maximum: 60 |
|
Feature Active Dial Tone - Call Forwarding |
Select "Yes" to provide a tone to an originating set to indicate that some type of call forwarding feature is enabled for that set. Constraints: The tone is not applied to any active call rerouting. |
No |
|
Outgoing External Call Prefix for Applications |
Enter 1 to 7 digits to be used as an ARS prefix for Call History outgoing calls from . This prefix is not used by any other feature. If the user invokes the manual prefix editing feature of the phone, this prefix is overridden. |
|
|
Call History - Disable Record Generation |
Select "Yes" to prevent call history records from being stored. |
No |
|
Default Language |
The Default Language selected in this form will determine the User Authorization Profiles default language. The User Profile Language field should match the system default language. For North America, the default set languages are English, French, and Italian for Default, Aux1, and Aux2. |
|
|
Site Preference for Hot Desk Device |
Select the default Desktop Tool device type for Hot Desk users. By default, the Desktop Tool device type is set to 5020 IP which supports a prime DN and up to 13 programmable keys. However, the system assigns Hot Desk users with a prime DN and 47 programmable buttons in the Multiline Set Keys form. To ensure that all of these buttons are available to the Hot Desk user in the Desktop Tool, select a device type that supports 47 programmable buttons. The site preference does not restrict the user. Hot Desk users can always program up to 47 buttons, and they can change their device type through the Desktop Tool. |
5020IP |
|
Email Server |
Enter the IP address of the default Email server. This information is required for the Networked Voice Mail feature and when Emailing system diagnostics and alarm information. |
|
|
Layer 2 Switch - Spanning Tree Enabled |
CAUTION: Enabling Spanning Tree Protocol causes the Layer 2 switch to drop all IP trunks. To minimize interruptions in service, enable STP at low traffic or off-hour times only. Mitel recommends that you check with your Information Technology department before enabling STP. Select "Yes" to enable Spanning Tree Protocol (STP) Protocol on the controller's built-in Layer 2 switch. (Only enable this setting when the controller is on an STP-enabled network.) When enabled, the controllers use the STP configuration values specified as defaults in the IEEE 802.1D specification. For a list of these values, see Spanning Tree. STP prevents the controller from becoming a bridge node on the network and allows it to detect invalid ports faster (within 30 seconds instead of 2 minutes).
|
No |
|
Sender's Email Address |
Enter the return Email address for the system. This information is required when Emailing systems diagnostics and alarm information information. |
|
|
UK only - Standard for CLIP |
Field is visible only if country variant is set to UK. Select "BT" to enable BT CLIP, or select "ETSI" to enable Euro ONS CLASS. BT CLIP is supported on peripheral cabinets only. All peripheral cabinets on the system will run the selected protocol. ASUs and embedded analog support ETSI protocol only.
|
BT |
|
Voice Encryption Enabled |
Accept the default "Yes" to enable voice security. Select "No" to disable voice security. Changes apply to new calls only; calls in-progress are not affected. Changes to this setting do not require a system reboot. The setting in this field persists after system resets and upgrades. |
Yes
|
|
Call History - Default Call History Records |
The Multiline IP Sets form assigns the maximum number of call history records for each device. This field lets you specify a default value that is used when new devices are added. |
20 |
|
System Data Synchronization (Data Sharing) |
Allows this 3300 ICP to be included as a network or cluster element in a data-sharing network. If this option is set to "No", the 3300 ICP cannot be included in a data-sharing network. Changing the setting from "Yes" to "No" terminates all current data-sharing relationships with other 3300 ICPs. |
Yes |
|
Alpha Tagging Enabled |
Select "Yes" to allow this 3300 ICP to perform alpha tagging on incoming PSTN calls. |
No |
|
ACD Make Busy on Login Reason Code |
Enter the reason code that you want to apply to the "Make Busy on Login" feature. If an agent logs into an ACD set and the "Make Busy with Reason" option is enabled in the Class of Service for that agent, the reason code that is specified in this field is applied to the agent. Note that you must also enable the "ACD Make Busy Walk Away Codes" option in this form. |
0
|
|
Remote Help Server |
If the online help files for the System Administration
Tool are installed on a remote server, enter the URL to the location of
the help files using
the following syntax:
If the URL is not correct, the help window will display a "404 Page Not Found" error. |
Blank |
|
Send Travelling Class Marks |
Select "Yes" to send a caller's COS, COR and Interconnect Restriction information to other 3300 ICPs in the cluster on network. For more, see Travelling Class Marks. |
No |
|
Do Not Override DND for Public Network DID/DDI Callers |
Select "No" if you want incoming DID/DDI calls over the following trunk types to override DND and ring the called extension if idle:
If the overridden extension is busy, the caller hears busy tone. Any busy state call forwarding or system rerouting in effect for the overridden extension is followed. When the option is set to "Yes," no override occurs. The caller hears busy tone, unless they are diverted by busy state forwarding/rerouting as describe above. The default value of this option is "No" for compatibility with behaviour in earlier releases.
|
No |
|
Select "Yes" to flash BLF indicators when Call Forward Always is active on the monitored DN. If the BLF indicator is associated with a Secretarial Transfer key, all forms of forwarding will be overridden at the monitored DN. This applies both to direct calls and secretarial transfers to the monitored DN. No override is attempted if a non-secretarial DSS/BLF key is pressed under the same circumstances.
See Direct Station Select for more information on the use of this option. |
No | |
|
External Hot Desk - Single Digit Mid Call Features |
Select "No" if you want External Hot Desk users to invoke mid-call features by dialing feature access codes. The alternative (Yes) is to use the original fixed single-digit codes. |
Yes |
|
ACD Number of Threshold Alert Indicators Rate |
Enter the number of Specific and Generic Group Alert keys updated by the ACD Threshold Alerts feature time it is run. The valid range is 1 to 99 keys.
|
30 |
|
ACD Event Statistics Refresh Rate |
Enter number of Group and Path statistics refreshed by the ACD 2000 Real Time Event Records feature every time it is run. The valid range is 1 to 25 records.
|
4 |