Feature Keys

Description:

Feature Keys let you activate features without dialing feature access codes.

SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, 5020 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5235 IP Phone, 5312 IP Phone, 5324 IP Phone, Navigator, SpectraLink NetLink e340 and i640 Wireless Telephones

Feature Keys let you activate any of the following features without dialing feature access codes:

Features Keys can also be programmed as Line Appearance Keys.

5230 IP Phone

Feature Keys let you activate any of the following features without dialing feature access codes:

5304 IP Phone

The following features can be programmed to 5304 programmable keys (PK).

5304 IP Phone

The following features can be programmed to 5304 programmable keys (PK), but are not recommended and fully supported due to lack of softkeys, indicators (LED), and inaccessible DTMF dial pad.

5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone

5560 IPT

Feature Keys let you activate any of the following features without dialing feature access codes:

Conditions

• Feature Keys are not available on 2500, SUPERSET 401, SUPERSET 401+, SUPERSET 4001 telephones; 5001 IP Phone, 5201 Phone, or Symbol Wireless Phones.

• Feature Key information can be displayed on display telephones.

• Feature Keys can be programmed by the user on SUPERSET 420, SUPERSET 4025, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phones, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5235 IP Phone, 5230 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, TeleMatrix 3000IP Phone, and Navigator. However, the user cannot re-program a line appearance.

• If Direct Station Select (DSS), multiline, and/or key appearances are programmed with audible "ring" type into any of the 14 programmable feature keys on the Mitel 5207 IP Phone, or the 13 line select keys on the SpectraLink wireless set, audio interruption may occur.  If you are having a conversation on one of these phones when a programmed key becomes active (for example, ringing, or receiving calls) you may experience a momentary interruption in audio reception. The reason for this interruption is that the hardware of these sets does not support two speech channels.

If you need to program a 5207 set with DSS, multiline, and/or key appearances, we strongly suggest that you

a) program DSS, multi, and/or Key appearances with "no ring" type, or

b) use an IP Console (Release 5.2 version), and/or a 5215 or 5220 IP Phone.

If you need an audible "ring" type and if audio interruption is a concern, we recommend that you do NOT program DSS/multi/key appearances on the 5207 or SpectraLink sets.

• For the 5304 IP Phones:

• The system administrator can program the following function keys on a personal key (PK): Hold, Redial, Cancel, and Transfer/Conference.

• The system administrator can program the following features, though they are not recommended unless they can be programmed on a key with an indicator: Music, Do Not Disturb, Message Waiting, Night Answer, Make Busy, and Phone Lock.

• The user can only program personal keys as speed call keys using the programmed Superkey.  

Programming

• To assign a feature key to a set, program a key in the Multiline Set Keys form.

• To program personal softkeys for the 5235 IP Phone, set the Lock Default Configuration field to No in the Multiline IP Sets form. See Personal Softkeys for 5235 IP Phones.

• Note: For the feature key to operate, you must complete the Programming section for the specified feature.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones; 5005, TeleMatrix 3000IP Phone:

To activate or deactivate a feature:

• Press the associated feature key.

5235 IP Phone

To activate or deactivate a feature:

• Press the associated feature key.

To program a feature key:

You use either softkeys or programmable keys to program features using the following procedure.

1. If you are programming this feature on a softkey, verify that softkey programming is enabled. For more information, see Personal Softkeys for 5235 IP Phones.

2. Open the Settings shutter.

3. Press the scroll buttons ( ) until the My Phone Setup setting displays.

4. Press the key you wish to program. A programming window with three tabs displays.

5. Press the Features tab.

6. Use the scroll buttons ( ) to move through the features list and select a feature you wish to program.

7. Press the feature label (for example, press Paging feature label).

8. Press the Label field.

9. In the on-screen keyboard, press the appropriate letters for the label. (For example, Paging).

10. Press OK.

11. If you are programming any feature other than Message Waiting Indicator and Speed Call, press Save and you are finished with this procedure. If you are programming Message Waiting Indicator and Speed Call, perform the following steps.

• Press the Phone Number field.

• In the on-screen keyboard, press the appropriate numbers that correspond to the phone whose messages you wish to be notified of.

• Press Save.

• Note: It is not necessary to clear programming from a key before you reprogram it.

To display information about soft keys and programmable keys:

1. Press the shutter arrows ( ) or press the Phone shutter name using your finger or the stylus.

2. Press the tab keys to display additional programmable keys.

To clear programming from a key:

1. Open the Settings shutter.

2. Press the scroll arrows ( ) until the My Phone Setup shutter label is listed.

3. Press the My Phone Setup label.

4. Press the key you wish to clear.

5. Press Clear Key.

To display information about a feature key:

1. Press Superkey.

2. Press Display Keys.

• Note: If Display Keys is not displayed, press More to display additional Superkey features.

3. Press a Personal Key.
   The feature that is programmed on this key is displayed.

4. Press Superkey to exit.

5320 IP Phone, 5330 IP Phone, 5340 IP Phone, and 5360 IP Phone:

To activate or deactivate a feature:

• Press the associated feature key.

To program a feature key:

1. Press Settings.

2. Press Programmable Keys.

3. Press a personal key that isn't a line key.

4. Use the navigation keys below the screen to move through the features list and select a feature you wish to program.

5. Enter the required information in the fields provided, if necessary

6. If you are programming any feature other than Message Waiting Indicator, Call Park, Call Park Retrieve, press Save. Otherwise,

7. Press Edit Number.

8. In the on-screen keyboard, enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of. (Message Waiting) or the directory number (Call Park).

9. Press Save.

7. Press Close.

8. Note: Although Superkey can be used to program keys, it should not be used to program features that are supported by the Settings application. Doing so will result in inconsistencies in the behaviour of the Phone.

5560 IPT

To activate or deactivate a feature:

• Press the associated feature key.

To program a feature key:

1. Press Menu.

2. Press Settings.

3. Press Programmable Keys.

4. Press a personal key that isn't a line key.

5. Use the navigation keys and select a feature you wish to program.

6. Enter the required information in the fields provided, if necessary.

7. If you are programming any feature other than Message Waiting Indicator, Call Park, Call Park Retrieve, press Save. Otherwise,

8. Press Edit Number.

9. In the on-screen keyboard, enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of. (Message Waiting) or the directory number (Call Park).

10. Press Save.

8. Press Close.

SUPERSET 4015 telephone, 5010 IP Phone, 5207 IP Phone, 5304 IP Phone, 5212 IP Phone, 5215 IP Phone, and 5215 IP Phone (Dual Mode):

To display information about a key:

1. Press SuperKey.

2. Press a personal key that isn't a line key.

3. Press SuperKey.

To program a personal key: (5212 IP Phone, 5215 IP Phone, and 5215 IP Phone (Dual Mode))

1. Press SuperKey.

2. Press # repeatedly until "Personal Keys?" appears.

3. Press *.

4. Press a personal key that isn't a line key.

5. Press *.

6. Press # repeatedly to scroll down the list of available features until the desired feature is displayed.

7. Press * to select the feature or dial the feature code for the desired feature key.

8. Press # to save under the chosen key.

9. Press SuperKey to complete the operation or press another personal key and proceed to program another feature.

10. Write the feature name on the key label.

SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones; 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, Navigator:

To display information about a key:

1. Press SuperKey.

2. Press a personal key.

3. Press SuperKey.

To change a personal key:

1. Press SuperKey.

2. Press No until "Personal Keys?" appears.

3. Press Yes.

4. Press a personal key that isn't a line key.

5. Press Change.

6. Press No until the desired feature appears.

7. Press Yes.

8. Press SuperKey.

SUPERSET 430 and SUPERSET 4150 telephones:

To display information about a key:

1. Press SuperKey.

2. Press More until Display Keys appears.

3. Press Display Keys.

4. Press a personal key.

5. Press SuperKey.

To change a personal key:

1. Press SuperKey.

2. Press More until Display Keys appears.

3. Press Display Keys.

4. Press personal that is not a line key.

5. Do one of the following:
   - To change the key, press Change Key, press More until the feature you want appears, then press the softkey for that feature.
   - To clear the key, press Clear Key.

6. Press SuperKey.

5230 IP Phone:

To display information about a feature key:

1. Change the Feature Keys application mode to Edit.

2. Press a feature key.

3. Press OK.

To change a feature key function:

1. Change the Feature Keys application mode to Edit.

2. Press a feature key.

3. Select the desired feature in the drop-down menu.

4. Press OK.

SpectraLink NetLink e340 and i640 Wireless Telephones:

To program a feature key

1. Press MENU.

2. Press Supr.

3. Press No until "Personal Keys?" appears.

4. Press Yes.

5. Press FCN.

6. Press the "Down" button on the left side of the handset to highlight an UNUSED key.

7. Press the "Select" button on the left side of the handset (middle button) to select the key.

8. Press Chng.

9. Press No until the desired feature appears.

10. Press Yes. "Key Saved" appears in the display.

11. Press and hold  to power off the phone. Then press to power the phone back on. You must power the phone off and then on again to update the phone menu with the new feature key label.

To activate or deactivate a feature:

1. Press MENU.

2. Press FCN. The screen lists the first four fixed features (Trans/Conf, Cancel, Message, Redial).

3. Press FCN repeatedly to step through the displays of programmed features.

4. To active a feature or deactivate a feature, press the shortcut key of the desired feature. When a feature is activated, a plus sign (+) appears in the display in front of the shortcut key.

• Note: You can also use the Up, Select, and Down buttons located on the left side of the handset to scroll through the displays and activate the features on the list.

5. Press to exit.

You must program line appearances through the Multiline Set Keys form; they cannot be programmed from the wireless telephone. To access a pre-programmed line appearance:

1. Press to go off-hook.

2. While off-hook, press the LINE key to view the shortcut keys and the assigned extensions for the line appearances.

There are nine possible line appearances which correspond to the nine line indicators across the top of the handset display. When a line is in use, the indicator changes to the line number and a plus sign (+) appears after the shortcut key on the list (emulating a lit LED).

3. Press the LINE key again to display the second screen of the list if more than four line appearances have been assigned to the handset.

4. To select a line, press the corresponding shortcut key.

• Note: You can also use the Up, Select, and Down buttons located on the left side of the handset to scroll through the displays and activate the line appearances on the list.

5. Press to exit the list of line appearances.

• Attendant Console Firmkeys