VM Multi-Level Auto Attendants

Purpose:

Multi-level Auto Attendant allows callers to work down a tree structure of menus, refining their requirements at every level. For example:

"Press 1 for Sales. Press 2 for Accounts"

then

"Thank you for pressing 1 for Sales, please choose one of the following options."

Use this form when performing the following tasks:

Conditions

The maximum number of menu levels is 10.

Field Descriptions

Parameter

Description

Default Value

Mailbox Number

System-generated, protected field. Indicates the number of a Menu Node mailbox.

 

Name

Enter a name up to 20 characters for the menu level – e.g., Sales, Accounts, etc.

Blank

Extension Number

Not required for Menu Node mailboxes; therefore, leave the field blank.

Blank

Menu Options

Enter the mailbox or extension number that calls should go to when the corresponding DTMF digit is dialed. Do not use the following numbers: 0 (reserved for operator), 9 (reserved for directory listing) or 99...999999 (reserved for System Administrator mailbox).

  • Notes:

  • Only existing mailboxes can be entered.

  • On bilingual systems, you cannot use the number assigned to the Language Mailbox.

Blank