You program Multi-level Auto Attendant from the System Administration Tool and the Administrator's Mailbox.
In the main (top level) menu, create a single-digit mailbox for each menu choice. You cannot use 0 (reserved for the operator), 9 (reserved for the Directory feature) or, in a bilingual system, the Language Toggle key.
For sub-menus, create standard (multi-digit) mailboxes.
See the Example section for an example of MLAA programming.
Using the VM
Mailboxes or
User
and Device Configuration form, add a mailbox for each menu
choice:
For each mailbox that branches to a sub-menu, program the following:
enter the mailbox number
enter a descriptive name for the mailbox (for example, Sales)
enter a passcode for the mailbox
set the mailbox type to "Menu Node"
enter the mailbox operator extension.
For each mailbox that does not branch to a sub-menu, program the following
enter the mailbox number
enter a descriptive name for the mailbox (for example, Service)
enter a passcode for the mailbox
enter the desired extension number
set the mailbox type as desired (cannot be Menu Node)
enter the mailbox operator extension.
Using the VM Multi-level Auto Attendants form:
Note: when you create a Menu Node mailbox, it is automatically added to the VM Multi-Level Auto Attendants form.
For each Menu Node mailbox, enter the destination mailbox number for each menu option (0 is used for the Menu Node operator). Leave unused options blank.
Record a permanent
greeting for each Menu Node mailbox (see the Voice
Mail User Guide for instructions).
Include the choices for the sub-menus, and a prompt to press * to return
to the previous menu.
(Optional) Change
the Menu Node Time Out behavior for each menu Node mailbox.
By default, callers are transferred to the operator on time out.
Test your Multi-level
auto Attendant tree.
Verify that the call flow is valid for each option.
Press [2] to edit or delete mailboxes.
Press [2] for the Edit Mailbox menu.
Enter the mailbox number to edit.
Press [#]
until you get to the Menu Node Time Out option. The system specifies the
active Menu Node Time Out behavior:
"Disconnect on menu mailbox time out is disabled" – callers
are sent to the mailbox operator upon time out.
"Disconnect on menu node time out is enabled" – callers are
disconnected upon time out.
To disconnect callers
upon time out, press [1] (enable disconnect).
To send callers to the mailbox operator upon time out, press [2] (disable disconnect).
Note: The default is "Disconnect on menu mailbox time out is disabled".
The system returns you to the mailbox.
Click here for an example of MLAA programming.
