VM Options

Purpose:

The VM Options form is used to define parameters for Notification Calls (i.e., calls to mailbox subscribers to notify them of new messages), call transfers by the Auto Attendant, and directory prompts (i.e., prompts on using call-by-name to reach mailbox subscribers) and PMS protocol usage for hotel/motel installations.

Use this form when performing the following tasks:

Field Descriptions

Parameter

Description

Default Value

System Notification

Send Notification Calls

Enable this option to have the system call a subscriber's pager or other device when a message is left in the subscriber's mailbox. Notification takes place only if the option is enabled here and in subscriber's mailbox settings. The number that the system calls to notify the subscriber is specified in the subscriber's mailbox settings.

Blank

Digital Pager Callback Number

Enter a telephone number up to 20 digits long to display on digital pagers when the system notifies a subscriber. Valid digits include 0 to 9, and the [*], [#], and [,] keys.

Blank

Auto-Attendant Transfer

Allow Transfer To any Number

Enable this option to allow the Auto Attendant to transfer calls to any extension in the system whether or not it has a mailbox.

  • Note: Auto Attendant Transfer only works if extension numbers and mailbox numbers have the same number of digits.

Disabled

Restrict Numbers that Begin with…

A programmable field used to prevent callers from accessing system trunks via the Auto Attendant. Access is prevented by programming the system to deny transfers when the leading digit dialed matches the first digit of a trunk group access code. Up to 12 digits can be entered. Separate each digit with a comma.

Blank

Enable Supervised Transfer

Enable this option to allow the Auto Attendant to transfer calls using supervised transfers. For more information, see Setting the Auto Attendant Transfer Type.

Disabled

Transfer Ringback Timeout

Enter the amount of time to wait before a call transferred by the auto attendant to an unanswered extension is returned for further processing. Range 0-99 seconds.

  • Notes:

  • Set the Transfer Ringback timer longer than the Call Forward No Answer timer in the voice mail port Class of Service. Otherwise, the call will bypass the transfer-aborted prompt and go the CFNA destination (the voice mail hunt group) instead.

  • This timer applies to supervised transfers. For unsupervised transfers, the timer value used is always the default 17 seconds. Any changes made to the timer when the system is programmed to do unsupervised transfers are ignored.

17 seconds

Directory Voice Prompt

Set Prompt for

Callers using the personnel directory (Mailbox 9) to reach a mailbox subscriber, are prompted to dial the subscriber's first or last name.

  • Note: To work as intended, make sure the subscriber name order in the VM Mailboxes form is consistent with the option selected in this form. For example, if the option is set to 'Last Name' enter Smith,John and not John,Smith.

Last Name

Property Management System Protocol

Select the protocol used by the hotel/motel PMS system to communicate with the 3300 ICP voice mail system.

Hyatt Encore

Security

Enable Mailbox Lockout

Enable this option to lock a mailbox after three failed login attempts. This option applies to all passcode-secured mailbox types. See Mailbox Lockout for more information.

No