After three failed attempts to log in to a passcode-protected mailbox the system locks it. Attempts that span consecutive voice mail sessions count as failures. For example, entering an invalid passcode twice, hanging up (which ends the session), and then trying and failing again results in a lockout. So does entering "*" after two invalid attempts, and then trying again by entering the mailbox number and passcode. Consecutive invalid attempts, first from Visual Voice Mail, and then from the TUI The user interface to a telephony application. TUIs allow users to configure and manage telephony applications, usually through the use of phone keys. (or vice versa) totalling three also cause a lockout.
After a mailbox is locked out, the system responds to each succeeding log-in attempt with a voice prompt or display. The response varies depending on the following:
the type of mailbox (extension or administrator)
whether the passcode entered was valid or invalid
the
interface used (TUI or Visual Voice Mail).
|
Mailbox Type |
Passcode Entered |
Interface Used |
Response |
|
Extension |
Valid |
TUI |
"I'm sorry, your mailbox has been locked for security reasons. Please contact your system administrator." (See Note below) |
|
Administrator |
Valid |
TUI |
"I'm sorry, your mailbox has been locked for security reasons." |
|
Extension or Administrator |
Invalid |
TUI |
"The passcode is invalid, please try again." |
|
Valid |
Visual Voice Mail |
Display shows, "Mailbox Locked" | |
|
Invalid |
Display shows. "Invalid passcode" |
Note: The 'locked state' and 'Please contact your system administrator' prompts are only offered in English-NA and English-UK languages. In other languages except Arabic, Mandarin and Farsi, only the "Please contact your system administrator" portion of the prompt is offered. For Arabic, Mandarin and Farsi, the prompt says, "I'm sorry, the system isn't configured to support this feature at this time."
Mailbox Lockout affects
login access only. Other functionality
Mailbox Lockout is a system-wide option. You enable or disable it in the VM Options forms. The default is Disabled.
An extension mailbox can be unlocked by resetting the passcode using the Administrator Mailbox TUI, the Desktop Tool, or the VM Mailboxes or User and Device Configuration form.
Unlocking an administrator mailbox requires using the Administrator Mailbox TUI to enter a special code obtained from Mitel Product Support.