Change Licenses and Options  

Overview:

Follow this procedure if you are changing licenses and options on an existing system. For setting licenses and options after a new install or upgrade, see Select Licenses and Options.

• Note: Installations and upgrades require a new purchased-options password from the Mitel Application Management Centre (AMC). If you use the old password, an error message is displayed.

Before You Begin

Ensure the following:

• No one else is making changes to the system database.

• You have the password required to make license changes.

• Numbers of Purchased Options do not dip below levels currently provisioned.

• You have created a system backup. After you finish changing the License and Option Selection parameters, you may need to perform a database restore. See the Reboot/Restore Requirements table below for details.

• If you intend to use the Retrieve Licenses feature, make sure that you have configured the system to allow it to access the Mitel Application Management Center (AMC). Refer to the Technician's Handbook for details.

Programming

To change license options:

1. License and Option Selection form.  

2. Click Change.

3. If you have an Application Record ID, enter the number and click Retrieve Licenses to query the Application Management Center (AMC) and retrieve your Purchased Options and Password.

4. If you do not have an Application Record ID, leave the field blank.  The Retrieve Licenses button will be disabled.

5. Modify the number of licenses, Country variant, and Configuration Options.

6. After you have modified the purchased option fields, you must specify a new password.

7. Click Save to commit your changes to the database (and to the AMC if you have an Application Record ID).
   Changes may require a Save/Reboot/Restore or a Reboot (see the table below), during which Voice Mail service may be interrupted for a few minutes.  

• Notes:

• When the system reboots, all service will be lost for approximately 20 minutes. We recommend that you reboot during a period of low traffic.

• Refer to the License and Option Selection form help for additional conditions that may apply to a license or option change.

CAUTION: Do not attempt to restore a database that has a greater number of telephone directory entries into a system that has been re-dimensioned with a smaller number of available directory entries. For example, you could set the Maximum Number of Cluster Elements to 250, flex and configure up to 65000 telephony directory entries, and save the database. Then, if you changed the Maximum Number of Cluster Elements in the License and Option Selection form from 250 back to 30 or 60 elements, the dimension for the Telephone Directory entries would be reduced to 20000 entries. After changing the dimension, you must not attempt to restore the large database into the smaller dimension. The data restore could take several hours to discard the extra entries and in most cases, the controller will reset before the restore is complete.

It is possible to change the Maximum Number of Cluster Elements from a high number to a lower number or to flex the dimension maximums down if you do not have greater than 20,000 entries programmed in Telephone Directory. However, if you have more than 20,000 entries, you will receive error messages during the restore (from DIM 19 to DIM 17) similar to the ones shown here. These messages indicate that the data in these fields is NOT being restored.

Currently restoring: Telephone Directory
The following record(s) failed to restore. Correct via CDE.
No more room to add new numbers. System digit strings pool is full.
[Earvin/6304020/** Bad Data **/** Bad Data **/** Bad Data **/Estern/Ontario]
No more room to add new numbers. System digit strings pool is full.
[Earvin/6304021/** Bad Data **/** Bad Data **/** Bad Data **/Estern/Ontario]|
No more room to add new numbers. System digit strings pool is full.
[Earvin/6304022/** Bad Data **/** Bad Data **/** Bad Data **/Estern/Ontario]
No more room to add new numbers. System digit strings pool is full.
[Earvin/6304023/** Bad Data **/** Bad Data **/** Bad Data **/Estern/Ontario]
No more room to add new numbers. System digit strings pool is full.
[Earvin/6304024/** Bad Data **/** Bad Data **/** Bad Data **/Estern/Ontario]
No more room to add new numbers. System digit strings pool is full.

 These messages will appear regardless of whether data is programmed in the fields.

Reboot/Restore Requirements