An information-only mailbox, also referred to as a bulletin board, is not associated with a specific extension number and does not take messages. Instead, it plays a greeting that provides information to callers. The information could be any message that your company wants customers to hear but does not need a person to say.
Note: The example that follows assumes that the system is programmed so that the Auto Attendant answers primary business number(s). If that is not true, then the "live" Operator sends calls to voice mail only when the caller wants to leave a voice message.
Business hours
The company address
General announcements
Product updates
The calling sequence for an Information-only mailbox is as follows:
An outside caller calls the company telephone number.
The system answers with the company greeting.
The caller enters an extension number on the keypad.
The system plays the mailbox greeting, which is information for the caller.
After listening to the information, the caller can hang up, dial 0 to reach the operator, or dial another extension.
