With Attendant Hold - Remote Retrieve, users can pick up calls placed on Hold by the attendant. The attendant uses paging to inform the user that a call is waiting and instructs them to dial the required digits (Console ID and Hold Slot number) to retrieve it.
Note: Attendant Hold - Remote Retrieve is the new name for the Call Park feature in previous releases.
SUPERCONSOLE 1000 and 5540 IP Console users can place up to eight calls on Hold.
5550 IP Console users can place up to eight calls on Hold.
When the Call Hold Timer expires, the held call recalls the attendant.
When the console changes from "Operator Present" to "Operator Absent" on SUPERCONSOLE 1000 or 5540 IP Console:
internal calls on Hold are dropped
external calls on Hold are either rerouted (to the Holding Party Locked Out destination in the Intercept Handling form) or dropped (if no destination programmed).
When the console changes from "Operator Present" to "Operator Absent" on 5550 IP Console all calls on Hold are automatically routed to a programmed answering point after a pre-determined period of time.
Program a destination for Holding Party Locked Out in the Intercept Handling form.
Set the Call Hold Timer to the maximum value in the Class of Service Options form for the attendant.
If you intend to use a Feature Access code in Operation, assign a code to Attendant Hold - Remote Retrieve in the Feature Access Codes form.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Mitel and 2500 telephones:
To retrieve a call placed on Hold by an attendant:
Lift the handset.
Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID An internally generated number that identifies attendant consoles in the system. Each ID is unique and is only and Hold Slot number announced by the attendant.
Wireless telephones:
To retrieve a call placed on Hold by an attendant:
Press SND,
Send, 
, or 
.
Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID An internally generated number that identifies attendant consoles in the system. Each ID is unique and is only and Hold Slot number announced by the attendant.
