ANSWER PLUS MITEL Call Distribution (MCD) Programming Overview

Programming MCD consists of accessing programming forms and entering customer data. This is an overview of the programming required to enable the ANSWER PLUS — MITEL Call Distribution (MCD) feature. Individual installation forms and relevant options are also described.

Enable MITEL Call Distribution (MCD)

In the License and Options Selection form you must have ACD Active Agents licensed.

Program Features

• Uniform Call Distribution

• Attendant Overflow

• Call Overflow

• Do Not Disturb - Remote Set Up and Cancel

• Front End Messaging

• Make Busy

• Night RAD Message

• Phantom Hunt Group

• Recorded Announcement Device

• Trunk Group Busy RAD

• ANSWER PLUS MITEL Call Distribution (MCD) Description

• ANSWER PLUS MITEL Call Distribution (MCD) Conditions

• ANSWER PLUS MITEL Call Distribution (MCD) Operation