Broker's Call lets you temporarily suspend a telephone call while you originate a new call. Once the new call has been established, you can alternate between the two calls. Each call is private; neither person can overhear your conversation with the other.
Broker's Call is only available on some phones; see Feature Availability below for more information.
When enabled, this feature prevents two parties from being connected if the phone that has placed one of them on hold goes on-hook.
Enable Broker's Call in the phone's Class of Service Options.
If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields in the ONS/OPS Circuit Descriptors form.
If applicable, reference the Circuit Descriptor Number in the Analog Sets form.
Assign a code to Call Hold - Retrieve in the Feature Access Codes form.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
2500, SUPERSET 401, and SUPERSET 401+:
To call another party when you are in an established two-party call:
Press Flash or flash the switchhook.
Dial the number.
To alternate between the two parties:
Press Flash or flash the switchhook.
Dial the Call Hold - Retrieve Feature access code
SUPERSET 4001 telephones:
To call another party when you are in an established two-party call:
Press Flash, or flash the switchhook.
Dial the number.
To alternate between the two parties:
Press Flash, flash the switchhook.
Dial the Call Hold Retrieve feature access code
5001 IP Phone, 5005 IP Phone, 5201 IP Phone, 5205 IP Phone, and 5302 SIP Phone:
To call another party when you are in an established two-party call:
Press Trans/Conf.
Dial the number.
To alternate between the two parties:
Press Trans/Conf.
Dial the Call Hold Retrieve Feature Access Code.
