Callback

Description:

Callback lets you request that the system notify you when a busy extension or a busy external line becomes idle, or when an unanswered station goes off-hook and on-hook. Note that Callbacks on external lines apply when all external lines are in use, not when the called party is busy.

Conditions

• Callback applies to hunt groups only in a busy condition.

• Callbacks cannot be completed unless:

• both parties are idle

• Do Not Disturb is de-activated at the called set.

• Callback is cancelled if:

• you do not respond to the Callback notification

• you complete a call with the destination (not a Conference)

• the programmed period expires.

• Duplicate Callback requests are ignored (the original callback request is canceled).

• If you answer a Callback, but the called party does not answer or is busy, the Callback is preserved (unless the Callback was to a trunk).

• When a Callback matures on a trunk, the trunk is reserved for the station that set the Callback.

• Callback always rings the originating station; Call Forward has no effect.

• Callback always appears on the Prime line of a SUPERSET or Mitel IP telephone, regardless of the line from which it originated.

Programming

• Program the Callback Cancel Timer in the System Options form.

• For Callbacks to trunk or hunt groups, program the Callback Activation field in the System Options form.

• If you intend to use a Feature Access code in Operation, assign the following codes in the Feature Access Codes form:

• Callback - Setup

• Callback - Cancel

• Callback - Cancel Individual.

• If you intend to use a feature key in Operation, program a Callback key in the Multiline Set Keys form or use Superkey (see Feature Keys for more information on Superkey programming).

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

2500, SUPERSET 401, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 4001, SUPERSET 4015, and SUPERSET 4025 telephones; 5001 IP Phones, 5005 IP Phones, 5010 IP Phones, 5020 IP Phones, 5201 IP Phones, 5205 IP Phones, 5207 IP Phones, 5212 IP Phone, 5215 IP Phones, 5215 IP Phone (Dual Mode), 5304 IP Phone, 5312 IP Phone, 5330 IP Phone, 5320 IP Phone, 5340 IP Phone, 5360 IP Phone, Navigator, TeleMatrix 3000IP Phone, and 5560 IPT:

To request a Callback when you reach a busy or unanswered station:

• Press Callback, Callback feature key, Message key, or Call Me Back softkey.
  –or–
  Dial the Callback - Setup feature access code.

To respond to a message waiting condition on your telephone (5212 IP Phone, 5215 IP Phones, 5215 IP Phone Dual Mode):

1. Press the Message key.

2. Do one of the following:

3. To call the message sender, press #.

4. To erase the message, press *.

To answer a Callback when you hear three short ring bursts:

• Lift the handset.

To cancel a Callback:

1. Lift the handset.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Hang up.

To cancel all Callbacks:

1. Lift the handset.

2. Dial the Callback Cancel feature access code. 

3. Hang up. 

5220 IP Phones and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator:

To leave a message waiting indication on a phone when you hear busy or ringback tone:

• Press Message or the Callback or Call Me Back softkey.

To respond to a message waiting condition on your phone:

1. Press Message.

2. If a password is required, dial your password and press the Enter softkey.

3. Press the Yes softkey.

4. Do one or all of the following (if required):

5. To display the time the message was sent, press the More softkey.

6. To display the number of the caller, press the More softkey twice.

5. Do one of the following:

6. To call the message sender, press the Call softkey.

7. To delete the message, press the Erase softkey.

8. To view the next message, press Message.

To check for messages from a remote station:

1. Press Superkey.

2. Press the No softkey until "Remote Msging?" appears.

3. Press the Yes softkey.

4. Dial your extension number.

5. Press the Enter softkey.

6. If a password is required, enter your password and press the Enter softkey.

7. Press the Yes softkey.

To set, change, or clear a password (up to 7 digits, not including 0):

1. Press Superkey.

2. Press the No softkey until "Set Password?" appears.

3. Press the Yes softkey.

4. Do one of the following:

5. To enter a new password, enter your password.

6. To change or clear your password, enter your current password.

5. Press the Enter softkey.

6. If you are changing or clearing your password, do one of the following:

7. To change your password, enter your new password and press the Enter softkey.

8. To clear your password, enter 0.

7. Enter your new password again.

8. If you are setting up or changing a password, press the Enter softkey.

9. Press Superkey.

To cancel a Callback:

1. Lift the handset.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Hang up.

To cancel all Callbacks:

1. Lift the handset.

2. Dial the Callback Cancel feature access code. 

3. Hang up.

5235 IP Phone

To request a Callback when you reach a busy or unanswered station:

• Press the key programmed to Call Me Back.

To answer a Callback when you see the Callback ringing indicator with the party's phone number:

• Lift the handset.

SUPERSET 430 and SUPERSET 4150 telephones:

To request a Callback when you reach a busy or unanswered station:

• Press Call Me Back.

To answer a Callback when you hear three short ring bursts:

• Lift the handset.

To view and/or cancel outstanding callbacks:

1. Press SuperKey.

2. Press More until Callbacks appears.

3. Press Callbacks.

4. Press Next and Previous (if required).

5. Do one of the following:

6. To cancel a callback, press Cancel.

7. To call the number shown, press Call Again.

5140 IP and 5240 IP Phones:

To request a Callback when you reach a busy or unanswered station:

• Press Call Me Back.

To answer a Callback when you hear three short ring bursts:

• Lift the handset.

To view and/or cancel outstanding callbacks:

1. Press SETTINGS.

2. Press More until Callbacks appears.

3. Press Callbacks.

4. Press Next and Previous (if required).

5. Do one of the following:
   - To cancel a callback, press Cancel.
   - To call the number shown, press Call Again.

5230 IP Phone:

To request a Callback when you reach a busy or unanswered station:

• Press the Callback feature key on the PDA (must be programmed).
  –or–
  Dial the Callback - Setup feature access code.

To answer a Callback when you hear three short ring bursts:

• Lift the handset.

To cancel a Callback:

1. Lift the handset.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Hang up.

To cancel all Callbacks:

1. Lift the handset.

2. Press the Callback-Cancel feature key on the PDA (must be programmed).
   –or–
   Dial the Callback Cancel feature access code. 

3. Hang up. 

Symbol NetVision Phone:

To request a Callback when you reach a busy or unanswered station:

• Press Call back softkey.
  –or–
  Dial the Callback Setup feature access code.

To answer a Callback when you hear three short ring bursts:

• Press SND.

To cancel a Callback:

1. Press SND.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Press END.

To cancel all Callbacks:

1. Press SND.

2. Dial the Callback Cancel feature access code. 

3. Press END. 

Symbol MiNET Wireless Phone:

To request a Callback when you reach a busy or unanswered station:

• Press callback softkey.
  –or–
  Dial the Callback Setup feature access code.

To answer a Callback when you hear three short ring bursts:

• Press Send Key.

To cancel a Callback:

1. Press the Send Key.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Press the End Key.

To cancel all Callbacks:

1. Press the Send Key.

2. Dial the Callback Cancel feature access code. 

3. Press the End Key.

SpectraLink Wireless Telephones

To request a Callback when you reach a busy or unanswered station:

1. Press Menu.

2. Press FCN.

3. Press the "Down" button on the left side of the handset to highlight Clbk.

4. Press the "Select" button on the left side of the handset (middle button).
   –or–
   Dial the Callback - Setup feature access code.

To answer a Callback when you hear three short ring bursts:

• Press the key.

To cancel a Callback:

1. Press the key.

2. Dial the Callback Cancel Individual feature access code.

3. Dial the number of the called station.

4. Press the key.

To cancel all Callbacks:

1. Press the key.

2. Dial the Callback Cancel feature access code. 

3. Press .