Messaging - Dialed

Description:

Dialed Messaging lets you leave a message waiting indication on a telephone. The message waiting indication can include the following signals:

• Flashing lamp (on sets equipped with message waiting lamps)

• Special tone when you lift the handset (on sets without lamps)

• Periodic ringing.

When you receive a message waiting indication, call your message taker to accept the message.

Conditions and Feature Interactions

• Hunt groups must have a message waiting condition applied to the pilot number if the first available station is to respond to this condition. This requirement does not affect any need to have message waiting apply to individual stations in that group.

Programming

• Enable "Message Waiting" in the Class of Service Options form for the station that can setup and disable message waiting indications against another station.

• To provide tone notification when the station goes off-hook, enable "Message Waiting Audible Tone Notification" in the Class of Service Options form.

• To provide ringing notification every 15 minutes during a specified time period, program the "Message Waiting Ringing Start Time" and the "Message Waiting Ringing Stop Time "in the Class of Service Options form. If both fields are left blank, ringing notification will not be provided.

• To cancel the message on the first on-hook, enable "Message Waiting Deactivate On Off-Hook" in the Class of Service Options form.

• To allow the user to check for dialed messages from a remote station, enable "Message Waiting Inquire" in the Class of Service Options form.

• For sets with message waiting lamps that connect to the ONS or ONS CLASS/CLIP line cards, the standalone ASU, or the embedded analog board, enable "Message Waiting Lamp" in the ONS/OPS Circuit Descriptors form.

• For ONS CLASS/CLIP sets, enable "ONS CLASS/CLIP: Message Waiting Activate/Deactivate" in the  in the Class of Service Options form.

• Optionally, set up a Message Taker hunt group (see Hunt Groups).

• If you intend to use feature access codes, assign the following codes in the Feature Access Codes form:

• Message Waiting Activate

• Message Waiting Deactivate

• Message Waiting Inquire

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

All telephones (except OpenPhone 27)

To leave a message waiting indication on a telephone:

1. Lift the handset.

2. Dial the Message Waiting Activate feature access code.

3. Dial the number of the station.

4. Hang up.

To respond to a message waiting condition on your telephone:

1. Lift the handset.

2. Dial the number of the designated messaging answer point.

To check for a message waiting indication from a remote station
(if you hear dial tone, you have a message; if you hear busy tone, you do not have a message):

1. Lift the handset.

2. Dial the Message Waiting Inquire feature access code.

3. Dial the number of the station being queried.

4. Hang up.

OpenPhone 27

The OpenPhone 27 does not have a message waiting lamp. Therefore, if you use the Message Waiting Activate feature access code to leave a message waiting indication on a OpenPhone 27, the phone does not provide visual indication to the end user that a message is present. The user must enter the Message Waiting Inquire feature access code to determine if a message is present.

To leave a message waiting indication on a telephone:

1. Press .

2. Dial the Message Waiting Activate feature access code.

3. Dial the number of the station.

4. Press .

To respond to a message waiting condition on your telephone:

1. Press .

2. Dial the number of the designated messaging answer point.

To check for a message waiting indication from a remote station
(if you hear dial tone, you have a message; if you hear busy tone, you do not have a message):

1. Press .

2. Dial the Message Waiting Inquire feature access code.

3. Dial the number of the station being queried.

4. Press .

• Attendant Messaging

• Hunt Groups