Obtaining Alarm Notifications by Email

If the 3300 ICP detects an alarm, it can send an email message containing details about the alarm to as many as ten different addresses.

The alarms can be filtered by level so that emails are sent for any or all alarms—for example, on Major and Critical alarms or on Critical alarms only.

The email subject line contains the system name if it exists, the system IP address and the system alarm status.  For example,

"System Name: ipbx182 System IP: 10.37.140.20 System Alarm Status: Critical"

The alarm details are in the body of the Email and consist of the following:

• category name

• total in the system

• unavailable %

• alarm level

• threshold information

• Note: The 3300 ICP always defaults the sending time zone to GMT-5. Because of this, some Email servers may display an incorrect Email arrival time.

To configure alarm notification by Email

1. License and Options Selection form
   Enable "Remote Management".

2. System Options form
   Enter the Email server IP address and the sender's Email address.

3. Network Elements form
   Enter the system name you want to appear in the subject line of the notification email.

4. Alarm Email Notification form
   Set "Alarm Email Feature Enabled" to Yes.
   Enter email addresses of the recipients.
   Specify the system alarm levels that will trigger the 3300 ICP to send an email.

• Notes:

• Emails are triggered by alarm level changes at the system level, not at the category level. For example, suppose the System Alarm Status in the Alarm Email Notification form is set to Major and the System Alarm Status is at Critical. If a category alarm at the Major level occurs, no email will be sent since the overall system alarm level is at Critical. To ensure that email is sent for all alarm events, enable all the System Alarm Status levels (Clear, Minor, Major and Critical).

• If the sender's email address is omitted, the email messages will show "systemname@domain" as the sender in the Email header, where "systemname" is the name from the Network Elements Assignment form and "domain" is the host name from the System IP Properties form. If the address and system name are both omitted, the sender appears as "ipaddress@domain", where "ipaddress" is the IP Address from the System IP Properties form. If the domain name is blank, no email is sent and an error log is posted.