Hotel/Motel Setting Automatic Wake-up Calls

Description:

An attendant can set automatic wake-up calls for guests from the attendant console, or guests can set their own wake-up calls from their room telephone. At the programmed wake-up time the guest's telephone rings. If the guest has a Mitel display telephone, the following message appears:  

WAKE-UP 07:10

The length of time the telephone rings during a wake-up call can be between 1 and 50 seconds. When the guest answers the wake-up call the guest hears one of the following:

When the wake-up call is answered, a wake-up log is generated as follows:

2001 0710 Acknowledged by Extension 2001

If the guest does not answer the telephone, the system will call the room a maximum of four times. The interval between wake-up calls can be between 2 and 7 minutes. If the guest still does not answer the phone, the wake-up call may be re-routed to an attendant console. This may or not be accompanied by an audible tone from the printer.

Each time that a wake-up call is set, altered or canceled, the system generates a log. The logs can be printed on demand or at a specific time. They show the date and time the wake-up call was set, the extension number, wake-up time, and call status (answered, unanswered, busy). The system also generates logs for each wake-up call attempt for a particular room. A list of all rooms, showing which have wake-up calls set, can be printed at any time. Wake up logs are described in more detail in Accessing System Logs.

Conditions and Feature Interactions

Programming

To allow guests to set and cancel automatic wake-up calls:

To use a recorded announcement:

Operation

Guest Room Telephone

  1. Lift the handset.

  2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension Feature Access code.

  3. Dial the desired wake-up time.  Enter the hour and minutes in a 24-hour format.  You must enter four digits (for example, 08:30).  

  4. Enter up to 7 digits for the wake-up target extension (guest or suite). Dial tone confirms that the wake-up call is set.  Reorder tone (repeated beeps) indicates that the wake-up call was not set correctly.

  5. Replace the handset.

To cancel an automatic wake-up call

  1. Lift the handset.

  2. Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Cancel Feature Access code.

  3. Enter up to 7 digits for the wake-up target extension (guest or suite).

  4. Replace the handset.

5550 IP Console

To set, change, or cancel a wake-up call when viewing the guest room information:

  1. Click in the Wake-up box, and then type the hour and minutes in 24-hour format. You must enter four digits (for example, 0630 for 6:30AM, or 1830 for 6:30PM).

  2. To cancel a wake-up call, delete the time from the Wake-up box.

  1. Press Save to save the changes.

To set, change, or cancel a wake-up time when NOT viewing the guest room information:

  1. Press Guest Service.

  2. Enter the room number using the computer keyboard.

  3. Click in the Wake-up box, and then type the hour and minutes in 24-hour format. You must enter four digits (for example, 0630 for 6:30AM, or 1830 for 6:30PM)

  4. To cancel a wake-up call, delete the time from the Wake-up box.

  1. Press Save to save the changes.