An attendant can set automatic wake-up calls for guests from the attendant console, or guests can set their own wake-up calls from their room telephone. At the programmed wake-up time the guest's telephone rings. If the guest has a Mitel display telephone, the following message appears:
WAKE-UP 07:10
The length of time the telephone rings during a wake-up call can be between 1 and 50 seconds. When the guest answers the wake-up call the guest hears one of the following:
music, if a music source is provided,
reorder tone, if music is not provided, or
a recorded message from a Recorded Announcement Device (RAD), either embedded or external.
When the wake-up call is answered, a wake-up log is generated as follows:
2001 0710 Acknowledged by Extension 2001
If the guest does not answer the telephone, the system will call the room a maximum of four times. The interval between wake-up calls can be between 2 and 7 minutes. If the guest still does not answer the phone, the wake-up call may be re-routed to an attendant console. This may or not be accompanied by an audible tone from the printer.
Each time that a wake-up call is set, altered or canceled, the system generates a log. The logs can be printed on demand or at a specific time. They show the date and time the wake-up call was set, the extension number, wake-up time, and call status (answered, unanswered, busy). The system also generates logs for each wake-up call attempt for a particular room. A list of all rooms, showing which have wake-up calls set, can be printed at any time. Wake up logs are described in more detail in Accessing System Logs.
From the attendant console, you can enter the wake-up time in either a 12 or 24-hour format. If you enter the time in a 12-hour format, you must add "PM" after the time, for example, 06:30PM.
From a guest room telephone, you must enter the wake-up time in a 24-hour format. You must enter four digits, for example, 08:30.
Both the attendant and guest can set and cancel wake-up calls for the guest room. The system does not distinguish whether a wake-up call is set or canceled from the attendant console or guest room telephone. So, for example, a guest can cancel a wake-up call that has been set by the attendant or vice-versa.
At any time, only one wake-up call can be set on a guest room telephone.
Wake-ups (and all other Guest Services functions) cannot be set from a SUPERCONSOLE 1000 or 5540 IP Console in a Clustered Hospitality environment.
The system generates a log entry each time a guest sets, attempts to set, changes, or cancels a wake-up call (see Accessing System Logs for details),
The wake-up log indicates whether a wake-up call was set by the guest or by the attendant (see Accessing System Logs for details).
This feature does not interact with the Timed Reminder feature.
The system can only handle a restricted number of simultaneous wake-up calls, depending on line size. If a wake-up time is entered in a slot that is already full, the wake-up call will automatically be programmed for the next available minute.
When a guest answers a wake-up call, the set must be off-hook for more that half a second. If the set is off-hook for less than half a second, the call is logged as not answered and another wake-up call is attempted.
Wake-up calls override Do Not Disturb, or Call Forwarding set on the guest's extension.
A wake-up call involving a RAD generates a log if the RAD is defective or not plugged in.
The Wake-Up Expiration Routing point will NOT observe any forwarding set on the station. Wake-up Expiration Routing, as programmed in the Hotel Options form (see figure), will ignore any rerouting placed on this extension. Expiration routing works similarly to Callback, and Callback overrides any forwarding set on a station.
Automatic wake-up calls will "survive" system restarts. With this in mind, there are two types of wake-up calls to consider:
Future wake-up calls: When the system restarts, any wake-up call that is scheduled for the hour before the system restarts will be "honored". However, the wake-up time for these calls will be changed to 10 minutes after the time the system restarted, to allow time for system reset and downloading of the slave processors. Any calls set for before the hour would be logged by the system as deleted and would not be honored. For example, if the system restarted at 9:00 A.M., any calls set for between 8:00 A.M. and 9:00 A.M. would be honored. However the wake-up times would be changed to 9:10 A.M. Any calls set for before 8:00 A.M. would not be honored.
Transient calls: When the system restarts, any unacknowledged wake-up call that is less than half an hour old will be honored and will continue on the newly active plane. However, the wake-up time will be altered to ten minutes after the restart.
See also Clustered Hospitality Conditions.
Enter the following in the Hotel Options form:
wake-up ring time (1-50 seconds)
wake-up attempts (1-4 attempts)
wake-up interval (2-7 minutes)
wake up expiration routing (directory number)
bell tone on wake up expiration (yes/no)
If no recorded announcement is provided, ensure the option "Wake-Up Directory Number" is blank.
To allow guests to set and cancel automatic wake-up calls:
Enter the guest room extension number in the Guest Rooms form.
Enable the following options in the Class of Service Options form of the guest room extension:
Hotel/Motel Room Personal Wake-up Call
Allowed
Hotel/Motel Room Remote Wake-up Call
Allowed
Enable the following option in the Class of Service Options form for the voice mail Class of Service:
Hotel/Motel Room Remote Wake-up Call Allowed
Assign values to the following feature access codes in the Feature Access Codes form:
Hotel/Motel Room Wake-up Call from Guest Extension access code
Hotel/Motel Room Wake-up Call from Guest Extension - Cancel access code
To use a recorded announcement:
Ensure the MITEL Call Distribution (MCD) feature is programmed.
Ensure the RAD device is connected and programmed.
Program a system speed call number on the System Speed Calls form for the directory number of the RAD or RAD group. The speed call number must directly translate to the RAD or RAD group number. No speed call "hopping" is permitted.
Ensure no call rerouting or call forwarding is programmed against the RAD or RAD group number.
Program the speed call number against the option "Wake-Up Directory Number". If no number is programmed, the wake-up delivers music (if a music source is programmed) or re-order tone (number unobtainable tone).
Lift the handset.
Dial the Hotel/Motel Room Wake-up Call from Guest Extension Feature Access code.
Dial the desired wake-up time. Enter the hour and minutes in a 24-hour format. You must enter four digits (for example, 08:30).
Enter up to 7 digits for the wake-up target extension (guest or suite). Dial tone confirms that the wake-up call is set. Reorder tone (repeated beeps) indicates that the wake-up call was not set correctly.
Replace the handset.
To cancel an automatic wake-up call
Lift the handset.
Dial the Hotel/Motel Room Wake-up Call from Guest Extension - Cancel Feature Access code.
Enter up to 7 digits for the wake-up target extension (guest or suite).
Replace the handset.
To set, change, or cancel a wake-up call when viewing the guest room information:
Click in the Wake-up box, and then type the hour and minutes in 24-hour format. You must enter four digits (for example, 0630 for 6:30AM, or 1830 for 6:30PM).
To cancel a wake-up call, delete the time from the Wake-up box.
Press Save to save the changes.
To set, change, or cancel a wake-up time when NOT viewing the guest room information:
Press Guest Service.
Enter the room number using the computer keyboard.
Click in the Wake-up box, and then type the hour and minutes in 24-hour format. You must enter four digits (for example, 0630 for 6:30AM, or 1830 for 6:30PM)
To cancel a wake-up call, delete the time from the Wake-up box.
Press Save to save the changes.