Attendant Overflow provides a recorded message for calls which have not been answered by the attendant within a programmable time. Without this feature callers could be forced to listen to ringback for several minutes during peak traffic times.
The system queues incoming calls against the attendant and gives the caller ringback. Calls that are not answered within a programmable time are connected to a recorded message. After the message is finished, the caller is connected to a music source and remains queued against the attendant or is rerouted to the attendants second alternate destination.
Note: The attendant position can be a Mitel display telephone.
