Override lets you enter a conversation at a busy station or ring a station with Do Not Disturb activated. Before you enter the conversation, all parties receive a repetitive warning tone.
Note: The Tone Demonstration gives only the initial single burst portion of the Override Tone. The actual tone applied when Override is used is a repetitive tone.
You cannot Override:
a station on Hold
a station with a call on Consultation Hold
a station in a Conference Call involved in an inter-switch call (that is, if one member is on a different switch)
a station in an off-hook dialing situation or receiving a tone
a call in which Privacy is activated
a call in which a member has Busy Override Security
a busy Hunt group
a busy multicall group
some trunks (depending on the COS)
XNET trunks.
A switchhook flash at a station which is being overridden is ignored.
If you are using paging equipment when someone makes a connection with Override, you will be disconnected from the equipment.
The party performing the override cannot manipulate the existing connection in any manner.
On attendant consoles, the external party indicated in the Source (SRC) area does not hear the override warning tone.
Enable Executive Busy Override in the Class of Service Options form for the overriding station. If desired, Set Disable Executive Busy Override Tone to "Yes" to disable the tone that all parties in a call hear when a user initiates Executive Busy Override.
Disable Busy Override Security in the Class of Service Options form for the station that will be overridden.
If you intend to use a feature access code in Operation, assign a code to Override in the Feature Access Codes form.
If you intend to use a feature key in Operation, program an Override key in the Multiline Set Keys form or use Superkey (see Feature Keys for more information on Superkey programming).
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
2500, SUPERSET 401, SUPERSET 401+, and SUPERSET 4001 telephones; 5001 IP Phone, 5201 IP Phone, and OpenPhone 27:
To use Override when you encounter busy or DND tone:
Dial the Override Feature Access code.
SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones; 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode); 5224 IP Phone, 5140 IP Phone, 5230 IP Phone, 5240 IP Phone, 5304 IP Phone, 5312 IP Phone, 5324 IP Phone, TeleMatrix 3000IP Phone, and Navigator:
To use Override when you encounter busy or DND tone:
Press Intrude.
5235 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, and 5560 IPT:
To use Override when you encounter a busy tone:
Press the key you programmed as Override.
Wait for an answer.
Attendant Consoles:
To use Override when you encounter busy or DND tone:
Press Override.
5550 IP Console:
To intrude on a busy trunk (outside line):
Dial Individual Trunk Access Code.
Dial trunk number.
Press Override.
SpectraLink Wireless Telephones
To use Override when you encounter busy or DND tone:
Press Intr.
