A resilient user is a single user whose phone can be supported by either a primary or secondary controller. A resilient user requires a single IP User License on the primary controller. The secondary controller does not require an IP User License to support resiliency.
Note: Each mailbox requires a mailbox license. To provide a user with resilient voice mail, the user must have a voice mail license on both the primary and secondary controller.
You require IP User Licenses for
IP Phone users (including users of Your Assistant, and Wireless phones) on their primary controller
Nortel Meridian and Norstar phone users that are supported through the CITELink Gateway
Hot Desk users
Hot Desk ACD Agents
Generic SIP phone users
Speech Server (Speak@Ease)
IP phones on resilient and non-resilient systems
IP wireless phones
IP consoles
Phones that are supported through the CITELink Gateway
5230 IP Phone (PDA)
Your Assistant
Teleworker Solution
Speech Server
Note:
The number of IP User Licenses being used on the system is displayed in the System Capacity form.
Effective MCD Release 4.1, Hot Desk ACD Agents require an IP User License. Agents created prior to MCD R4.1 can become licensed by logging in or by having the administrator open and close their records on the User and Device Configuration form. If login fails, it may be necessary to enable more IP User Licenses on the License and Option Selection form.
ACD Active Agent Licenses are dynamically allocated to traditional ACD agents and Hot Desk ACD agents. When an agent logs in, the system provides a license from the available pool. When the agent logs out, the license is returned to the pool.
The following two scenarios apply to License Limits:
In the License and Option Selection form, if the Maximum Configurable IP Users and Devices field is set to 700, see 700 Resource Limit.
In the License and Option Selection form, if the Maximum Configurable IP Users and Devices field is set to 5600, see 5600 Resource Limit.
CAUTION: The maximum number of active IP devices for any controller (CX, CXi, CX II, CXi II, MX, or LX) is not enforced by the system software. For example, you could program a CX controller with 700 resources; however, the CX controller might be provisioned to support only 100 active resources. An active resource is defined as a set, console or user that is registered with the system and is using system resources (off-hook). If the number of active resources exceeds the controller's capacity, those IP devices exceeding the capacity will not receive service. Refer to the 3300 ICP Engineering Guidelines for provisioning rules.
With this limit, you can program the following:
Up to 700 resources. A resource can be a set, console or user, and may or may not be licensed. For example, a set configured as an "IP Device Only" does not consume a license.
Up to 750 voice mail accounts.
The controller has a 700 PLID limit. Since each programmed resource requires one PLID, the number of sets, devices and users cannot exceed 700.
The number of resources used and licensed required depends on the configuration. Some examples:
If you want a controller to support three equal numbered shifts of Hot Desk users, the maximum number in a shift would be 175 Hot Desk users: 175 devices that the Hot Desk users can log into, and three shifts of 175 Hot Desk users. That is, 175 devices + (3 x 175 Hot Desk users) = 700 resources. To support this configuration, you need 525 IP User Licenses.
If you want a secondary controller to provide resiliency for 700 resources on a primary controller, all 700 resources must be free on the secondary controller. The secondary controller does not, however, require any IP User Licenses to support this configuration.
If you want a controller to provide resiliency for 200 resources on another controller and be the primary controller for 500 resources (resilient or not), then you require 700 resources (200 + 500) and 500 IP User Licenses.
If you want 700 non-resilient users on a single node, you require 700 resources and 700 IP User Licenses.
With this limit, you can program the following:
Up to 5600 resources (sets, consoles and users).
Up to 750 voice mail accounts (see About 1400-User Systems).
The controller has a 5600 PLID limit. Since each programmed resource requires one PLID, the number of sets, devices and users cannot exceed 5600.
The number of resources used and licensed required depends on the configuration. Some examples:
If you want a controller to support three equal numbered shifts of Hot Desk users, the maximum number in a shift would be 1458 Hot Desk users: 1225 devices that the Hot Desk users can log into, and three shifts of 1458 Hot Desk users. That is, 1225 devices + (3 x 1458 Hot Desk users) = 5599 resources. To support this configuration, you need 4374 IP User Licenses.
If you want a secondary controller to provide resiliency for all 1000 resources on a primary controller, 1000 resources must be free on the secondary controller. The secondary controller does not, however, require any IP User Licenses to support this configuration.
If you want a controller to provide resiliency for 600 resources on another controller and be the primary controller for 800 resources (resilient or not), then you require 1400 resources (600 +800) and 800 IP User Licenses.
If you want 1200 non-resilient users on a single node, you require 1200 resources and 1200 IP User Licenses.
