Night Service

Description:

Night Service switches the system from day service to night service and vice versa. When the system is placed into night service (usually at the end of the workday) incoming external calls ring at an extension(s) selected by the Administrator.

Extensions can check whether the system is in Day or Night service, but only extensions that have the required Class of Service can change the Day/Night Service mode. An answering point can be a single device (attendant console, station, trunk, or night bell) or a hunt group. The answer point used depends on the selected mode of operation (Day, Night 1 or Night 2).

Conditions and Feature Interactions

• After a system reboot:

• The Night Service setting is restored to the same service (Day, Night1, or Night 2) that it was in before the reboot regardless of whether Programmed Service is on or off.

• The first 5550 IP console that comes into operation on the system after a reboot will be in "OPERATOR PRESENT" mode. All other 5550 IP consoles will be in "OPERATOR ABSENT" mode.

• If tenanting is configured on the system, then the Landlord (or Default Tenant) will be restored with the same service setting that it had before the reboot. If a tenant is configured to follow the default tenant, then the tenant will have the same service setting as the default tenant had before the reboot. All other tenants will come up in Night 1 service.

• If a non-default tenant has the Landlord or Default Tenant programmed as its night service leader and the system comes back up in Day service after a reboot, the non-default tenant's 5550 IP console will come up in "OPERATOR PRESENT" mode if it is the first console to come up after the system reboot.

• Error tones may be heard if there is a dialing error (reorder tone), or if there is no response from a remote system (busy tone).

• If a 5550 IP console user places the system in night service, only that console is set to "OPERATOR ABSENT" mode. If the system is placed into night service from an extension, the Operator absent/present status of all 5550 IP consoles remains unchanged. If the system is placed into night service as a result of a power outage, All 5550 IP consoles will appear in Operator absent mode.

• Any attendant can place a console into night service; however, the attendant cannot be involved in a call or in message mode when changing the service mode.

• If a SUPERCONSOLE 1000 or 5540 IP Console has the SC1000 Attendant Basic Function Key enabled in the Class of Service Options assignment form, that console cannot be used to change from day service to night service (or vice-versa).

• A Night Service key to monitor or switch service modes cannot be programmed because it is not in the list of programmable features.

• For an alternate method to switch the system between night and day service that includes a calendar with provision for holidays, see Scheduling Events.

Programming

• Enter answer points for Day, Night 1, and Night 2 service in the Trunk Attributes form.

• To configure a night bell, connect the bell to  ONS or OPS line. Enter the directory number of an ONS or OPS line as the night answer points in the Trunk Attributes form. Then enter the directory number of the ONS or OPS line in the "Night Bell Directory Number" field of the System Acess Points form.

• Enable Dialed Night Service in the Class of Service Options form for the station that is permitted to switch day/night service.

• If you intend to use feature access codes in Operation, assign the following codes in the Feature Access Codes form:
  - Dialed Day/Night Service Activate
  - Dialed Day/Night Service Inquire.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

2500, SUPERSET 401, SUPERSET 401+, SUPERSET 410, SUPERSET 4001, and SUPERSET 4015 telephones; 5001 IP Phone, 5005 IP Phone, 5010 IP Phone, 5201 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5304 IP Phone, 5312 IP Phone, TeleMatrix 3000IP Phone, 5302 SIP Phone:

To change the mode of service on a local node:

1. Lift the handset.

2. Dial the Dialed Day/Night Service Activate feature access code.

3. Do one of the following:

4. Press 0 for Day service.

5. Press 1 for Night 1 service.

6. Press 2 for Night 2 service.

4. Hang up.

To inquire about the active mode of service on a local node:

1. Lift the handset.

2. Dial the Dialed Day/Night Service Inquire feature access code.

3. If you hear dial tone, the system is in Day service.

4. If you hear interrupted dial tone, the system is in Night 1 service.

5. If you hear special busy tone, the system is in Night 2 service.

3. Hang up.

SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones; 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator:

To view and/or change the mode of service on a local node:

1. Press SuperKey.

2. Press No until "Night Service?" appears.

3. Press Yes.

4. Do one of the following:

5. To exit without making any changes, press SuperKey.

6. To change the mode of service, press Change, press No until the desired alternative appears, and then press Yes.

5235 IP Phone

To view and /or change the mode of service on a local node:

1. Press SuperKey (must be programmed to a key).

2. Press More until "Day/Night" appears.

3. Do one of the following:

4. To exit without making any changes, press .

5. To change the mode of service, press Day, Night1, or Night2.

5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone

To view and /or change the mode of service on a local node:

1. Press SuperKey (must be programmed to a key).

2. Press No until "Night Service?" appears.

3. Press Day/Night and then press Change Key.

4. To change the mode of service, press No until the desired alternative appears, and then press that key.
   You have the following options:

5. Press Day for Day Service.

6. Press Night1 for Night 1 service.

7. Night2 for Night 2 service.

5. To exit without making any changes, press .

SUPERSET 430 and SUPERSET 4150 telephones:

To view and /or change the mode of service on a local node:

1. Press SuperKey.

2. Press More until "Day/Night" appears.

3. Do one of the following:

4. To exit without making any changes, press SuperKey.

5. To change the mode of service, press Day, Night1, or Night2, and then press SuperKey.

5140 IP Phone and 5240 IP Phone:

To view and /or change the mode of service on a local node:

1. Press SETTINGS.

2. Press More.

3. Press Day/Night.

4. Do one of the following:

5. To exit without making any changes, press Phone View.

6. To change the mode of service, press Day, Night1, or Night2, and then press Phone View.

Symbol NetVision Phone:

To view and/or change the mode of service on a local node:

1. Press FCT.

2. Press # until SuperKey appears.

3. Press SND.

4. Press FCT until "Night Service?" appears.

5. Press RCL.

6. Do one of the following:

7. To exit without making any changes, press END.

8. To change the mode of service, press RCL, press FCT until the desired alternative appears, and then press RCL.

Symbol MiNET Wireless Phone:

To view and/or change the mode of service on a local node:

1. Press FCT.

2. Press Top Arrow Key until SuperKey appears.

3. Press Send Key.

4. Press Top Right Hand Key until "Night Service?" appears.

5. Press Top Left hand Key.

6. Do one of the following:

7. To exit without making any changes, press End Key.

8. To change the mode of service, press Top Left hand Key, press Top Right Hand Key until the desired alternative appears, and then press Top Left hand Key.

Mitel and 2500 telephones:

To change the mode of service on a remote node:

1. Lift the handset.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Lift the handset.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Hang up.

Symbol NetVision Phone:

To change the mode of service on a remote node:

1. Press SND.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Press SND.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Press END.

Symbol MiNET Wireless Phone:

To change the mode of service on a remote node:

1. Press the Send Key.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Press the Send Key.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Press the End Key.

SUPERCONSOLE 1000 and 5540 IP Console:

To change the mode of service:

1. Press Function.

2. Press Att Function.

3. Press Chg Service.

4. Do one of the following:

5. To exit without making any changes, press Exit.

6. To change the mode of service, press the applicable softkey.

5550 IP consoles:

To change the mode of service:

• Select the appropriate mode from the list in the Console Status area.

SpectraLink Wireless Telephones

To view and/or change the mode of service on a local node:

1. Press MENU.

2. Press Supr.

3. Press No until "Night Service?" appears.

4. Press Yes.

5. Do one of the following:

6. To exit without making any changes, press Supr.

7. To change the mode of service, press Chng, press No until the desired alternative appears, and then press Yes.

• Night Service - Automatic

• Night Service - Programmed