The Phone Lock feature locks a set, preventing access to the majority of features, with the following exceptions: unlocking the set via a user PIN, Hot Desk Login and Logout support, and Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes and local operators.
Most keys on the device are disabled, except the dial pad and volume keys. Superkey access, the Settings shutter, softkeys, feature access keys, feature access codes (see note), Applications access, and account codes are disabled when the set is locked.
Note: Softkeys will be displayed but disabled with the exception of hot desking softkeys, which will remain enabled if the COS option "Hot Desk Login Accept" is enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys are still available. Superkey provides Emergency Notification if it is pending.
The set cannot be reconfigured using Superkey or Settings and private user information, such as Call History, Messages, speed calls, and last number redial are not accessible.
Note: The shutters on the 5235 IP Phone are not locked and remain active. Shutter information is still available, for example, Call History can be viewed. Call attempts from Call History will be rejected unless they are to emergency routes or local operators. Call History can be cleared, phone settings changed and so forth.
The set can receive calls on the prime line that can only be answered by going off-hook. All line appearances will continue to receive calls as usual when a set is locked but line keys cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook. When there is an incoming call, the normal incoming call processing information is displayed.
If the call is on a non-prime line, the "Ringing Line Select" COS option must also be enabled to answer the calls. Calls are answered from oldest to newest by going off-hook. Otherwise, the call cannot be answered.
Audible ringing is provided (if configured) for calls to line appearances regardless of whether the user has the ability to answer the call.
The set informs the user of the locked status through the display. Interrupted dial tone is provided for display, non-display, and analog sets. SIP sets do not provide any indication of the locked status.
The user can lock and unlock the set using a feature access key or feature access code. A user-specific PIN is required when unlocking the set.
The set or user must have the Phone Lock COS enabled to use Phone Lock.
The set must be in the idle state (there should not be any ongoing call) and not have any calls on hold or on consultation-hold on any line appearance.
The set must not be in headset mode.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of the sets that support the Phone Lock feature.
Phone Lock also supports single line IP, analog, and SIP sets.
ACD Agents (Traditional and Hot Desk) do not support Phone Lock.
Phone Lock does not apply to external hot desk users. Their sets cannot be locked.
The following must be resilient through reboots, fail-over and upgrades: Lock Status, the Phone Lock COS option, and user PIN .
The locked/unlocked status is preserved through reboots, failover and failback.
The Phone Lock COS and PIN are shared by SDS when SDS is enabled. (COS is normally shared through a cluster, and the PIN is shared between the primary and secondary controllers of the set or user.)
The 5230, 5240, 5140, 5560 IP Turret, any consoles, Net Vision wireless, and YA softphone do not support Phone Lock.
Integrated Office Companion (IOC) Integrated Office Navigator (ION), YA in Deskphone mode, and other MiTAI interfaces can originate calls for a locked set but cannot answer calls when the set is locked - the set itself must be taken off-hook. Originated calls are subject to the normal call restrictions for a locked set.
Hot Desk users will be able to log onto a set while that set is locked provided the COS option "Hot Desk Login Accept" is enabled. Once logged in the Hot Desk user is provided normal display and full privileges. When Hot Desk user logs out, the phone returns to its previous state (i.e. locked).
When entering PINs through a set Superkey session, # may be used to terminate PIN entry, if desired, rather than using the ENTER or OK softkey. This can only be done if the system option "Disable End of Dial Character (#)" is set to "No".
Notification of Timed Reminders will be deferred until the set is unlocked.
Forced Account Codes must be disabled. The Forced Account Codes cause a conflict with Phone Lock, as they are required before a dial tone is given. This would prevent emergency calls. If account codes are forced, Phone Lock cannot be invoked.
All shutters on the 5235 IP Phone remain active while in the locked state.
SIP sets do not provide any indication to the user that the set is locked.
SIP sets support phone lock through feature access code only.
Sets that cannot have feature access keys can support Phone Lock through feature access codes.
All keys, including Superkey or Settings, on the SIP set remain enabled while the set is locked. Only outgoing calls are restricted while the set is locked.
The 5304 has only one feature key with a lamp. If a feature access key for phone lock is programmed on this set, subsequent feature keys programmed will not have a lamp available.
DNIC sets do not support Phone Lock.
A GUI replacement is available on the 5330 and 5340 sets. It is intended for use in hotels and other public places to provide a more intuitive interface for users. The GUI covers the call control soft prompt area. If the softkeys are not visible while entering a user PIN to unlock a set, the # key can be used to indicate that the PIN entry is complete.
Enable the Phone Lock option in the Class of Service Options form.
Set the User PIN in the User Configuration by selecting the user, and entering the PIN.
Confirm the User PIN.
Alternatively, the user PIN can be configured when the user is created from one of the following forms, depending on the set type:
Note: If the user is a Hot Desk user, the user must be logged out.
If you intend to use feature access codes in Operation, assign the following codes in the Feature Access Codes form:
Phone Lock
Phone Unlock
If you intend to use a feature key in Operation, program a Phone Lock key in the Multiline Set Keys form.
Note: It is the administrator's responsibility to ensure that emergency routes do, indeed, go to emergency destinations - no further phone lock checks will be made on switches outside the locked set's host switch. It is assumed that all routes in a route list are emergency routes if the first route is. If the first route in a route list is not an emergency route,the list will be treated as a non-emergency destination for a locked set and the set will not be allowed to make a call to that route list.
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Using a Feature Access Code
To activate Phone Lock:
Lift the handset.
Dial the Phone Lock Feature Access code.
Hang up.
To de-activate Phone Lock:
Lift the handset.
Dial the Phone Unlock Feature Access code.
Enter your User PIN.
Hang up.
5005 IP, 5010 IP, 5020 IP, 5205 IP, 5207 IP, 5212 IP (Dual Mode), 5215 IP, 5215 IP (Dual Mode), 5220 IP, 5220 IP (Dual Mode), 5224 (Dual Mode), 5235 IP Phone, 5312 IP Phone, 5324 IP Phone, 5330 IP, 5340 IP Phone, and Navigator:
Using a Feature Access Key
To activate Phone Lock:
Press the Phone Lock feature key.
To de-activate Phone Lock:
Press the Phone Lock feature key.
Enter your User PIN.
Press the OK softkey, or the # key.
Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone.
5020 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator:
To change the User PIN:
Press SuperKey (must be programmed to a key on the 5330 IP Phone and 5340 IP Phone).
Press No until "Set User PIN?" appears.
Press Yes softkey or User PIN softkey.
At the prompt "Enter Old PIN", enter your old User PIN.
Press Enter.
At the prompt "Enter
new PIN", enter your new PIN (can be 1-8 digits in length, consisting
only of the digits
0-9, inclusive). Use the left arrow key to correct mistakes.
Press Enter.
At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion.
Press Superkey to end the Superkey session.
5235 IP Phone
To change the User PIN:
Press Superkey.
Press More until User PIN appears.
Press User PIN.
Enter your old User PIN.
Press Enter. Use the left arrow, Start Over or Backup keys to correct mistakes.
At the prompt "Enter
new PIN", enter your new PIN (can be 1-8 digits in length, consisting
only of the digits
0-9, inclusive). Use the left arrow key, Start
Over or Backup keys to
correct mistakes.
Press # or Enter.
At the prompt "Verify New PIN, Enter Again", enter the same PIN as in step 6 above. The set confirms successful or failed completion.
