Multiline IP Sets

Purpose:

The Multiline IP Sets form is used to assign a device type, prime directory number, and interconnect number to all Mitel IP telephones. It is also used to create ACD and Hot Desk users.

The Media Access Control (MAC) address registers the IP devices with the system. Without the MAC, the device is not recognized by the system and therefore will not boot up.

Use this form when performing the following tasks:

Conditions

Field Descriptions

Parameter

Description

Default Value

Device ID

System-generated, protected field. Identifies the IP telephone.

Note: The form will only display the number of IP devices that have been purchased (up to a maximum of 700 IP devices). You can only program the purchased number of IP telephones.

 

Hot Desk User

Select "Yes" if the internal directory number is associated with a Hot Desk user. Otherwise, select "No".

No

Device Type

Select the attached device type. This field does not apply if the "Hot Desk User" field is set to "Yes".

  • Note: The "App Server Port" device type is not used (that is, it is not associated with any device).

Program Nortel phones that are connected to a 3300 CITELlink Gateway with the device type identified below:

Norstar Phones

Meridian Phones

Model #

Device Type

Model #

Device Type

M7100

CITELlink Type1

A2008

CITELlink Type2

M7208

CITELlink Type1

M2006

CITELlink Type1

M7208N

CITELlink Type1

M2008

CITELlink Type1

M7310

CITELlink Type2

M2616

CITELlink Type2

M7310N

CITELlink Type2

M3110

CITELlink Type1

M7324

CITELlink Type2

M3310

CITELlink Type1

T7100

CITELlink Type1

M3820

CITELlink Type2

T7208

CITELlink Type1

M3901

CITELlink Type1

T7316

CITELlink Type2

M3902

CITELlink Type1

T7406

CITELlink Type2

M3903

CITELlink Type1

 

 

M3904

CITELlink Type1

5005 IP

 

Auxiliary Module

Select "PKM12," "PKM48," or "Dual PKM". Unassigned channels must be left "None". Only a 5020 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, or 5235 IP Phone may have a PKM programmed. This field does not apply if the "Hot Desk User" field is set to "Yes".

Select "LIM" if the 5220 Dual Mode, 5224, or 5235, 5324, 5330, 5340, 5360 IP Phone has a Line Interface Module.

None

Number

Enter a unique internal directory number up to seven digits in length assigned to the device.

  • Note: Do not include * or # in the directory numbers of 5302 IP Phones.

  • Note: Directory numbers for Hot desking devices can contain asterisks (*) but not #.

Blank

Local-only DN

Allows you to specify the directory number as a local-only directory number in a cluster. This field only appears in the form if your system has been migrated to support Remote Directory Number Synchronization.

Not Selected

User PIN

Enter a password for the hot desk user, SIP Phone user, or the Phone Lock feature. This field is available if the Hot Desk User or Generic SIP User field is set to "Yes". The PIN can only include digits from 0 to 9 and can be from 0 to 8 digits in length.

Blank

Confirm User PIN

Re-enter the password to confirm.

 

ACD Enabled

Select "Yes" if the telephone is to be an ACD set. This field cannot be changed from "Yes" to "No" if the telephone is part of an ACD hunt group. This field cannot be changed to "Yes" while a Hot Desk user is logged into the device. This field does not apply if the "Hot Desk User" field is set to "Yes". If an ACD set has Hot Desk Login enabled in the Class of Service Options form, Hot Desk Login will fail.

  • Note: You cannot configure hot desk ACD agents from the Multiline IP Sets form. You should only configure ACD hot desk agents from the User and Device Configuration form (see ACD Agent Hot Desking Programming). In the Multiline IP Sets form, the "Hot Desk Type" field and "ACD Set" field are set to "Yes" for ACD hot desk agents.

  • Note: You cannot enable ACD on a telephone that has Group Presence or Personal Ring Group Presence keys programmed without first clearing the keys.

No

Line Type

System-generated, protected field. Contains a default value of "not assigned". Once the line is programmed, the field shows "single line". Once a group is created, the field shows either "key system" or "multicall" as appropriate.

 

Interconnect Number

Enter a number, between 1 and 64, that references an entry in Interconnect Restriction.

Blank

External Hot Desk User License

Select "Yes" if the internal directory number is associated with an external hot desk user. Otherwise, select "No".

No

Hot Desk User External Dialing Prefix

Enter "9" or other prefix digit(s) required to dial out to the external hot desk device.

Blank

Hot Desk User External Number

Enter the telephone number of the external hot desk device.

  • Note: The combined length of the external dialing prefix and external number cannot exceed 26 digits.

  • Note: Non-dialable digits, such as pauses, in an external number are not shared by SDS See System Data Synchronization.. Only the digits before the non-dialable digits are shared  For example, in the digit string 6135922122#PP1000 the shared portion is 6135922122. If multiple EDHU  have this number provisioned conflicts will occur. To resolve conflicts, the caller is prompted for a DN and PIN. The DN prompt is a single camp-on beep followed by dial tone. After successfully entering the DN, the user hears two more camp-on beeps, followed by dial tone.

Blank

Language

System-generated, protected field. Indicates the telephone operating language.

 

Max Call History Records

Use this field to set the maximum number of call history records that can be stored for a set.

The default value for this field is set in the System Options form.

MAC Address

Uniquely identifies each IP device. This field does not apply if the "Hot Desk User" field is set to "Yes". 

  • Note: The main view of the MultiLine IP Sets form does not list the MAC addresses. The MAC addresses only appear in the Add, Change, and Delete views of the form.

Blank

Tenant Number

Enter the number of the set's tenant.

1 (landlord)

Lock Default Configuration

Select "Yes" to lock the softkeys to the default idle softkeys. This also locks the Graphical User Interface (GUI) template to three tabs high by eight tabs wide.

  • Note: Lock Default Configuration cannot be enabled on ACD agents.

No

HTML Infrastructure License

Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form.

  • Note: HTML Applications are device specific and are available to the 5312, 5324, 5330, and 5340 IP Phones unless noted otherwise below.

No

HTML GUI Application

Select a customer-installed application to replace the device's standard user interface.

  • Note: GUI applications assigned in this form override application selections entered using the Configuration menu in the phone. Furthermore, the application assigned here and downloaded to the phone cannot be prevented from running by setting the HTML startup application in the phone to NONE. For more information about the Configuration menu, see the 3300 ICP Troubleshooting Guide available on the Mitel Customer Documentation website (http://edocs.mitel.com).

Blank

New Page Application 1,2,3

Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

Blank

Notification Application 1,2,3

Select the notification service(s) you want the device to receive.

Up to three Notification Applications are allowed per phone.

Blank

Branding Application

Select the branding application to display on the device.

Branding is supported on the 5320, 5330, 5340, and 5360 IP Phones only.

Blank

Screen Saver Application

Select the screen saver to display on the device.

Screen Savers are supported on the 5320, 5330, 5340, and 5360 IP Phones only.

Blank