Call Rerouting lets the system redirect calls to alternate answering points or devices, under specified conditions.
Call Rerouting may be used to redirect calls:
always (in Day, Night 1, and/or Night 2 mode)
under busy, no answer, or Do Not Disturb conditions.
Call Rerouting is dependent upon the type of calling device, the type of terminating device, and the entries specified in the Call Rerouting forms. Rerouting is also affected by conditions invoked by the user (such as Call Forward).
Call Rerouting is subject to the restrictions programmed in the Interconnect Restrictions Table form for the originating device type and the terminating device type.
Rerouting functions do not recognize trunks with the Public Trunk COS option set to "Yes" as CO trunks, but uses the actual trunk type for application.
Call Forward takes priority over Call Rerouting in busy, do not disturb, and no answer conditions.
Call Rerouting (always) takes precedence over all other system rerouting except Call Forward Follow Me.
With Call Forward Follow Me Reroute when Busy enabled, the call will follow the original called set's programmed call reroute first alternative for busy.
If Call Rerouting (always) is enabled, only the rerouting destination may ring the extension.
A call may only be redirected twice by using the Call Rerouting feature.
Group Page and Meet Me Answer override Call Rerouting.
Calls cannot be rerouted to a set in another tenant unless both tenants in question have permission to call each other (that is, each tenant has granted the other tenant calling permission). See Tenanting for more information on tenant permissions.
The reroute always destination of a phantom group must be an MCD or an ACD voice group or another phantom group.
Call rerouting first or second alternative will not reroute if the destination device is busy. The originally called party will continue to ring or be camped onto.
ISDN and DASSII trunks are rerouted as DID trunks regardless of programming.
System rerouting functions do not recognize trunks with the Public Trunk COS option set to "Yes" as CO trunks but use the actual trunk type for application.
The COS "Call Forward - No Answer Timer" determines the length of time a call will ring a station before it is forwarded to the next programmed destination. The timer is reset each time the call is forwarded.
The System Option "Call Rerouting Timer" determines the length of time from initial call setup until the unanswered call is rerouted to the destination programmed in the Call Rerouting Second Alternatives form. The timer remains active through all COS-controlled call forward programming that may be activated at the destination station(s).
For ACD applications, the COS option "ANSWER PLUS - System Reroute Timer" controls second level rerouting. When the timer expires, the call is rerouted from the first alternative to the second alternative.
The COS "No Answer - Recall Timer" determines the length of time that the station programmed as the last alternate answer point will ring before the call is rerouted back to an attendant or station if it is a transferred call.
Specify the conditions for Call Rerouting (always) in the Call Rerouting Always Alternatives form.
Specify the conditions for Call Rerouting (busy, Do Not Disturb, or no answer) in the Call Rerouting First Alternatives form.
Specify the secondary conditions for Call Rerouting (busy, Do Not Disturb, or no answer) in the Call Rerouting Second Alternatives form.
Specify the type of Call Rerouting by directory number in the Call Rerouting form.
None.
