Direct Page

Description:

Direct Page allows you to page another telephone over its built-in speaker, even if the telephone is in use. Direct Page makes the prime line of the paged telephone busy. A tone is heard at both the paging telephone and the paged telephone before the Direct Page is established.

You can page another telephone when the paged telephone has placed the prime line on hard hold.

If Handsfree Answerback is enabled for the paged telephone, a handsfree call can be automatically established when a Direct Page is received. After Handsfree Answerback has been enabled, the user can turn the feature on and off by pressing the Microphone or Mute key on the telephone. When Handsfree Answerback is enabled and turned on, the Microphone or Mute LED is on while the telephone is idle.

Conditions

• All phones and attendant consoles can initiate a Direct Page but only those phones with a built-in speaker can receive one. See Feature Availability below for more information.

• Phones that support receiving a Direct Page but not Handsfree Answerback (such as the 5302 SIP Phone) cannot reply to the page by lifting the handset. Doing so terminates the page.

• Handsfree Answerback is only available on some phones; see Feature Availability below for more information.

• You can attach a Line Interface Module to the 5220 IP Phone (Dual Mode), 5235 IP Phone, 5312 IP Phone, 5324 IP Phone, 5330 IP Phone, 5340 IP Phone, or 5360 IP Phone, that allows the user to make calls on an analog line.  You cannot make a direct page to these phones while the user is on the analog line of the Line Interface Module. Typically, the analog line is only used in the event of a system outage.

• The paged telephone must not have a call on soft hold (i.e., transferring a call).

• The paged telephone must not be engaged in a handsfree call.

• The paged telephone must not be dialing while the Direct Page is received.

• A Direct Page cannot be placed on hold.

• If the paged telephone is in Do Not Disturb, Direct Page is not allowed. Do Not Disturb cannot be overridden for Direct Page calls. Other call handling features (Call Forward, Callback, Camp-on, and so on) do not apply to Direct Page.

• If the paged telephone is busy and has a party on hard hold, the paged telephone must not be engaged in a Conference Call. Conference Calls cannot be overridden for Direct Page calls.

• The system does not support direct paging between NetLink SpectraLink Wireless Telephones.

• If a user hears reorder (busy) tone when attempting a direct page, there are two possible causes for this symptom:

• The IP page group has exceeded the maximum limit of 64 IP devices.  Reduce the number of IP-device members to 64 or less.

• One or more IP sets have reset during paging setup. Try your paging setup again.

• The 5560 can only support audio on the speaker for one side at a time. So, if both the master and slave are paged at the same time, only one of them have their page heard over the speaker. If the slave is paged first, and the speaker is not in use, the slave's page is heard. However, if the master is then paged and the current focus is on the "Left" side, then the master's page is heard and the slave page is not. The slave page will be heard if the focus is changed to "Right" side by pressing the "Right" button.

• See also Off-hook Voice Announce and Handsfree Answerback.  

Programming

• To allow a handsfree call to be automatically set up in reDirect Voice Callsponse to a Direct Page, enable Handsfree Answerback Allowed in the Class of Service Options form.

• To allow a Direct Page while in the busy call processing state with the prime line on hard hold, enable Off-Hook Voice Announce Allowed in the Class of Service Options form.

• If you intend to use a Feature Access code in Operation, assign the Direct Page code in the Feature Access Codes form.

• If you intend to use a feature key in Operation, program a Direct Page key in the Multiline Set Keys form or use Superkey (see Feature Keys for more information on Superkey programming).

• For attendant consoles, program a Direct Page firmkey.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

SUPERSET 401, SUPERSET 401+, SUPERSET 4001, and SUPERSET 4015 telephones; 5001 IP Phone, 5005 IP Phone, 5010 IP Phone, 5201 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5230 IP Phone, 5312 IP Phone, 5304 IP Phone, and 5302 SIP Phone:

To initiate a Direct Page

1. Lift the handset.

2. Dial the Direct Page feature access code.

3. Dial the extension number.

SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones; 5020 IP Phone, 5140 IP Phone, 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5235 IP Phone, 5324 IP Phone, 5240 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, Navigator, TeleMatrix 3000IP Phone, SUPERCONSOLE 1000, 5540 IP Console, and 5550 IP Console:

To initiate a Direct Page:

1. Lift the handset.

2. Press Direct Page or the key programmed as Direct Page.

3. Dial the extension number.

To establish a handsfree call during a Direct Page:

• Press Microphone or Mute.

To turn Handsfree Answerback On and Off:

• When the telephone is idle, press Microphone or Mute.

• For the 5212 IP Phone, 5224 IP Phone, 5312 IP Phone, 5324 IP Phone, 5330 IP Phone, or 5340 IP Phone, and the Navigator, see Handsfree Answerback for details on how you can use the Mute key during Handsfree Answerback calls.

5560 IPT:

To initiate a Direct Page:

1. Press the Direct Page feature key or dial the Direct Page feature access code.

2. Dial the extension number.

To receive a direct page while on a handset or headset call, see Off-hook Voice Announce.

Symbol Wireless Phones:

To initiate a Direct Page:

1. Lift the handset.

2. Dial the Direct Page feature access code.

3. Dial the extension number.

4. Note: Symbol Wireless phones cannot receive a direct page.

OpenPhone 27

To initiate a Direct Page:

1. Press .

2. Press Direct Page.

3. Dial the extension number.

To establish a handsfree call during a Direct Page:

1. Short press of the key.

2. Press to select Microphone

3. Press OK.

4. Set the handset down nearby and speak towards the handset microphone.

• Off-Hook Voice Announce

• Paging - Loudspeaker