Transfer

Description:

Transfer lets you move a call from one telephone to another. Before completing a Transfer, you can consult privately with the third party and swap between private conversations with each of the parties.

Conditions and Feature Interactions

• You cannot use the following features when you have a call on Consultation Hold A form of temporary hold. It is used to put a second party on hold while the first party is speaking (consulting) with a third party, or wants to temporarily isolate the second party from conversation. Also known as Soft Hold.: Call Pickup - Dialed, Call Pickup - Directed, TAFAS, and Camp-on.

• If you hang up before the Transfer is successfully completed, the party on Consultation Hold will automatically call you back.

• When a 5302 SIP Phone user who has a call on consultation hold places a second call which that party subsequently terminates, the SIP Phone user must hang up to force a recall if they want to return to the first call.

• You cannot Transfer a call if there are interconnect restrictions between any of the involved parties.

• Setting the Public Trunk option to "Yes" in the Class of Service Options form, identifies the trunk as a CO trunk. When used in conjunction with the Public Network to Public Network Connection Allowed COS option (set to "No"), users are provided with greater control over the restriction of trunk to trunk connections.

• The Voice Mail key on the 5550 IP console keypad can only be used for transferring calls - that is, calls returned to the console because the extension went unanswered.

Programming

• Class of Service Options form

• Disable the Brokers Call option

• To display the transfer destination name (and extension number if space on the display permits) when a recall of an unsupervised transfer occurs, enable the Display Transfer Destination on Recall option.

• To permit transfers from one CO trunk to another, enable the Public Network to Public Network Connection Allowed option.

• ONS/OPS Circuit Descriptor form
  If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields.

• Analog Sets form
  If applicable, reference the Circuit Descriptor Number.

• Feature Access Codes form
  If you intend to use a feature access code during Operation, assign a code to Call Hold Retrieve.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

2500, SUPERSET 401, SUPERSET 401+, and SUPERSET 4001 telephones; and 5001 IP Phone and 5201 IP Phone:

To Transfer an active call:

1. Press Flash or flash the switchhook.

2. Dial the number of the third party.

3. Do one of the following:

4. To complete the transfer, hang up.

5. To announce the transfer, wait for an answer, consult, and hang up.

6. To retrieve the call, press Flash or flash the switchhook and dial the Call Hold - Retrieve Feature Access Code.

SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones; 5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5215 IP Phone, 5212 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5304 IP Phone, 5312 IP Phone, 5320 IP Phone, 5324 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, Navigator, and TeleMatrix 3000IP Phone, and 5560 IPT:

To Transfer an active call:

1. Press Trans/Conf, or .

2. Dial the number of the third party.

3. Do one of the following:
   - To complete the Transfer, hang up.
   - To announce the Transfer, wait for an answer, consult, and hang up.
   - To retrieve the call, press Cancel or Back to Held, or .

5304 IP Phone and 5302 SIP Phone

To Transfer an active call:

1. Press TRNSF or the programmed Transfer/Conference key.

2. Dial the number of the next party.

3. Do one of the following:

4. To complete the Transfer, hang up.

5. To announce the Transfer, wait for an answer, consult, and then hang up.

6. (5304 only) To return to the first call before completing the transfer, replace then lift the handset or by pressing the lit line key.

7. (5302 only) To return to the first call before completing the transfer, press ## or replace then lift the handset and then press the lit line key.

5235 IP Phone

To Transfer an active call:

1. Press Trans/Conf command key ( ) or press the key that you have programmed to Trans/Conf.

2. Dial the number of the next party.

3. Do one of the following:

4. To complete the Transfer, hang up or press the Cancel phone key ().

5. To announce the Transfer, wait for an answer, consult, and then hang up or press the Cancel phone key ().

6. To return to the first call before completing the transfer, press the highlighted key.

5140 IP Phone and 5240 IP Phone:

To Transfer an active call:

1. Press Trans/Conf.

2. Dial the number of the third party.

3. Do one of the following:

4. To complete the Transfer, hang up or press Release Me.

5. To announce the Transfer, wait for an answer, consult, and then hang up.

6. To retrieve the call, press Back To Held or Trade Calls.

5230 IP Phone:

To Transfer an active call:

1. Press .

2. Dial the number of the third party.

3. Do one of the following:

4. To complete the Transfer, hang up.

5. To announce the Transfer, wait for an answer, consult, and hang up.

6. To retrieve the call, press .

Attendant Consoles:

To Transfer an active call:

1. Dial the number of the third party.

2. Do one of the following:

3. To complete the Transfer, press Release.

4. To announce the Transfer, wait for an answer, consult, and press Release.

5. To retrieve the call, press Cancel or Source.

Symbol NetVision Phone:

To Transfer an active call:

1. Press FCT.

2. Press # until Trans/Conf is displayed.

3. Press END.

4. Dial the number of the third party.

5. Do one of the following:

6. To complete the Transfer, press END.

7. To announce the Transfer, wait for an answer, consult, and press END.

Symbol MiNET Wireless Phone:

To Transfer an active call:

1. Press FCT

2. Press down arrow key until Trans/Conf is displayed.

3. Press the End Key.

4. Dial the number of the third party.

5. Do one of the following:

6. To complete the Transfer, press End Key.

7. To announce the Transfer, wait for an answer, consult, and press End Key.

OpenPhone 27

To Transfer an active call:

1. Press .

2. Dial the number of the third party.

3. Do one of the following:

4. To complete the Transfer, press Release.

5. To announce the Transfer, wait for an answer, consult, and press Release.

6. To retrieve the call, press .

To Transfer an active call during headset operation:

1. Press .

2. Dial the number of the third party.

3. Press to complete the Transfer.

SpectraLink Wireless Telephones

To Transfer an active call:

1. Press FCN then press 1.

2. Dial the number of the third party.

3. Do one of the following:

4. To complete the Transfer, press .

5. To announce the Transfer, wait for an answer, consult, and press Rels.

6. To retrieve the call, press Trad.

To Transfer an active call during headset operation:

1. Press FCN then press 1.

2. Dial the number of the third party.

3. Press .

• Called Termination Features Override